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Operations/Project Manager
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Location: |
US-Oregon-Portland
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Work History: |
EXPERIENCE HIGHLIGHTS
2006 to present TECHNOCOM/LIVEWIRE, Tigard, Oregon
Operations Manager
Oversee four project managers, purchasing agents , eleven technicians, and warehouse staff in support of sales, purchasing, delivery, and installation of high-end home theater systems/equipment, audio/video, and related systems including home security/ monitoring devices for residential clients in Portland/Vancouver area. Upon hire, reorganized operations department, establishing general policies and procedures, organizing/planning technician training, and revising protocol for initial customer interface.
Handle purchasing, scheduling, staff motivation/mentoring, vendor relations, problem solving, logistics, and coordination of subcontractors. Serve as liaison with sales, production, and customer. Monitor billing/collections functions; assist with engineering design; review documents for consistency and completeness.
Serve as Project Manager on larger custom projects, scheduling work, finalizing contract and ensuring client satisfaction.
Have hired four technicians two PMs and refined/improved training process and outcome.
Upgraded production approaches and quality assurance controls.
Streamlined scheduling, technician work load.
2000 to 2005 FIRST FRANKLIN FINANCIAL, San Jose, California
Manager of Telecommunications (2001-2005)
Controlled $4 million budget and seven direct reports, traveling nationwide to administer installations and programs. Handled vendor relations, strategic planning, market research, product upgrades, contract coordination/administration, purchasing, forecasting, meeting planning/leadership, quality assurance, negotiation, goal attainment.
* Established two corporate centers, one of which served as helpdesk
* Instituted metrics for personnel productivity, implementing staff training protocol in various areas.
* Researched and selected long-distance provider, negotiating a contract with approximately $1 million per year.
* Restructured mobile phone/Blackberry program (2000 users) and achieved $70,000 in monthly savings.
* Collaborated with facility managers to provide branch expansion/install support that saved an average of $50,000 per month.
* Created and maintained documentation for activation, operation and troubleshooting processes associated with corporate website.
* Researched and implemented Call Accounting program for 35 branch sales offices and corporate office.
* Earned biannual bonuses for four consecutive years, receiving 130% of salary.
Telecommunication Technician (2000-2001)
Coordinated installation of PBXs, voicemail system, ACD Centers; trained users; ordered services and circuits; provided onsite service for 250 users at corporate headquarters.
1998 to 2000 GENSLER ASSOCIATES, New York, New York
Telecommunication Technician
Maintained remote site; coordinated circuit testing; trained users; maintained equipment; interfaced with vendors and contractors. Provided service for 800 users.
Developed, tested and implemented desktop faxing solution for Manhattan corporate headquarters.
1998 STENOTYPE ACADEMY, New York, New York
Systems Co-coordinator
For one-year period, repaired and networked approximately 35 computers, installed hard drives /modems, tested and maintained printers. Also ran reports, negotiated fee payments with students (collections) and served as technical go-to person (sole contact).
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Skills: |
Multi-faceted, articulate, and widely traveled individual offering exceptional communication and organizational skills honed during 20 years of achievement. Areas of strength include:
* operations management
* project management
* staff recruitment/training/management
* budget administration
* technical support
* standards compliance
* strategic planning/forecasting
* website building/maintenance
* warehouse/production monitoring
* problem solving
* scheduling/time management
* inspection/testing methods design
* vendor relations/negotiation
* forecasting/purchasing
* research
* policy/procedure formulation
* inventory/warehouse management
* customer service management
Goal focused and self-directed, with ability to see global priorities without losing sight of critical details. Broad understanding of financial and interpersonal considerations; thrive in fast-paced settings requiring independent decision making and leadership acumen. Accustomed to handling sensitive/con-fidential information. Present a consistently professional image. Adapt readily to changing workplace demands. Known as an innovator, visionary, and creative thinker. Lead by example; set/meet ambitious goals; learn very quickly. Proficient with Word, Excel, PowerPoint, Internet applications.
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Education: |
Ellerslie Girls High School - Cape Town, South Africa - diploma 1983
Cape Technicon - Cape Town, South Africa - medical assistant certification 1984
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Endorsements
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Jacqueline has received 1 endorsement.
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Jacqueline has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
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3.390 |
Director of IT / CIO / CTO |
US-Oregon-Portland |
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Details
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Public Messages
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Date |
Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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03.04.09 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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