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Title: |
Network Administrator
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Location: |
US-Virginia-Fairfax
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Work History: |
PC TECH VA – Falls Church, Virginia July 2009 – Present
Network Engineer
Worked as IT Engineer for PC Tech VA, to support WAN/LAN hardware and software issues. Accountable for installing networks and establishing network connection, managing servers and installing, configuring and maintaining hardware and software. Install and configure Windows servers and ensure network availability.
• Utilized Windows Backdoor software to resolve an issue for a new client with password problems associated with their previous service provider, avoiding additional customer costs.
• Set up LAN remote access points for clients to resolve any Internet or network printing issues.
• Established numerous new business accounts with new clients, increasing company revenue.
U.S. CENSUS BUREAU – Washington, D.C. March 2009 – June 2009
IT Administrator
Provided Support for hundreds numerators, HHC (Handheld Computer) users via phone, emails, messenger and remote access on Remedy 7.0 software, and IPCC/VOIP commercial telephone system issues. Handled difficult customers, ensuring their complete satisfaction.
• Clearly communicated step-by-step instructions to clients regarding problems, ensuring their complete understanding in the event of a repeat occurrence.
• Maintains proper documentation of the network and computing environment.
• Perform Server Hardware and Windows OS Server 2003 / 2008 Installation, Maintenance, Upgrade & deployment of appropriate security patches, hot fixes, and software updates
B-WIRELESS TELECOM SOLUTION – Falls Church, Virginia September 2008 – March 2009
Wireless Technician
Selected by B-Wireless Telecom a local provider of wireless access tools and extended network resources for companies and individuals to travel to client locations to set up wireless networks and install and configure hardware and software, wireless connection/cards/Access points/DSL Router and Switches.
• Credited with providing professionalism technical support and administration for company clients.
• Up-sold extended home wireless service to over 100 clients in just three months.
TOP TECH, INC. – Falls Church, Virginia February 1996 – August 2008
Technical Support
Provided exceptional Technical support to clients of Top Tech IT Company specializing in software and hardware sales, and PC repairs and customer website hosting. Troubleshot customer PC and laptop issues, maintained web servers, installed network printers, configured and installed software/hardware components and designed and implemented network and multi-node network extensions.
• Ensured superior customer satisfaction in troubleshooting issues, generating increased sales of Soft/Hardware.
• Assigned to resolve PC and laptop issues within Washington, D.C. embassies and businesses.
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Skills: |
TECHNICAL SKILLS
LAN/WAN Administration MS Windows 2003 /2008 Active Directory / GOP
TCP/IP, DHCP, DNS, & WINS Ethernet Network Configuration Exchange Server 2003/2007
Backup & Recovery Windows 95/98/2000/XP/Vista Norton Ghost /Acronis
MS Office/Access Database. Exchange, Printer, ISA Servers Managing 2003.
Soft/Hardware Configuration Windows Backdoor WINTEL. Remedy 7.0
MS Remote Access/RA Tools. Go to Meeting/ Team Viewer. VPN Configuration
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Education: |
EDUCATION
STRAYER UNIVERSITY – Alexandria, Virginia
Bachelor of Computer Science June 2006
CREATIVE LEARNING CENTER – Falls Church, Virginia
A+ Certificate June 2002
Now Working on Master Degree and CCNA
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Hosham has received 0 endorsements.
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Hosham has endorsed 0 Members.
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