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Title: |
Sr. IT Support
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Location: |
US-California-Orange County
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Work History: |
Device Repair
Sr. In-house and field IT Support Administrator
Handling 10 on the field account with different companies as small as 10 nodes all the way to 50 nodes
Office 2003 to Office 2007 and office 2010 support (User training on Office 2007 and Office 2010)
Break / fix and deployment of new workstations Window 7 operating systems migrating from XP and Visa OS
AD administration User and group login setup, Security group permissions
support on networkable enterprise printers with email and scanning capability, software installation
Virus and malware removal and third party software installation
Backup and recovery using Acronis backup and recovery
Remote support using Win connect
SOHO Router/Access point setup using (Linksys, Dlink, and Netgear)
Youngs Market Tustin CA
IT Support Administrator Associate II
Working with over 200 sales and Sr. VPs of the head quarter of the biggest distributer of fine wine and spirits in Tustin
Migration project going from Office 2003 to Office 2007 and office 2010 depending on the usage of TM1 reporting tool
User basic training on Office 2007 and Office 2010
Imaging and deployment of new dell E610 laptops with Window 7 operating system upgrading old laptops with XP
AD administration that includes User and group login setup, Security group permissions
GroupWise client setup and administration
Day to day support on networkable enterprise printers with email and scanning capability, software installation, Cisco VPN client setup
UCI Medical Center (OBGYN) Orange, CA
IT Support / Systems Associate
Working with professional Medical Doctors supporting a two domain server 2000 and 2003 environment.
AD administration that includes User and group login setup, Security group permissions and GPO settings
Hardware Recommendation and setup.
Disaster Recovery for Domain Controllers and other critical servers
Third party medical and billing software installation
Moving users from one domain to another
Broadcom Corporation (contractor) Irvine, CA
IT Analyst
Utilizing reporting tool (Digital Guardian) to analyze internal violators who abuse the Network Storage Capacity, Wrongful Browsing of Inappropriate Website and Copying Intellectual Properties from a Fix Drive to a Removal Media; Initial 90 day reporting is accumulate and evaluated for accuracy. After the Initial 90 day spot check, random daily delta reports are generated and send to management for appropriate action(s).
Daily IT Support
Full Time Positions Since 1996
Word & Brown Orange, CA (Nov 2006 to May 2009)
Sr. PC Technician / Microsoft Windows Systems Administrator
Liaise with end-users, management and executives, pc techs and server administrators working on HP rack mount and 7000 blade servers.
Worked effectively and supervised a team of 9 Information Technology employees (Helpdesk Administrators PC Specialist and Network Administrators) supporting more than 600 employees at the Orange office and other off site location around California.
Domain Controller, Active Directory, Exchange 2003, DHCP, DNS, and GPO support on a daily basis on server 2003 domain controllers and later on server 2008. Exchange 2003 disaster recovery and Exchange 2007 migration testing and support in production and test environment and VMware workstation and server.
Documented and conducted a once a month Disaster Recovery of Domain Controllers and Exchange 2003 testing time line it takes to get these systems up and ready for business community. Need Analysis of Hardware and software for Disaster Recovery.
Server 2003 and server 2008 Domain Controllers and member server software and hardware installation, Troubleshooting, upgrades and security on a Enterprise level Environment on HP rack Mount and Blade Servers.
Backup Exchange 2003 using NTBackup and Data Protection Manager.
Page 3 Setup of Exchange 2007 Continues Clustering on a Server 2008 test platform.
Analyzed and research prices with different vendors and technologies for domain controllers, member servers, exchange servers, backup and Symantec Antivirus, VERITAS backup servers.
Sole Technology Lake Forest, CA (Sept 2006 to Nov 2006)
Lead IT Support II
Assist with the purchasing and procurement processes of desktop hardware and software for The Fontana warehouse.
Provide updates to management team on ongoing high profile incidents/problems for Fontana warehouse
Part of a team of Information Technology group (Helpdesk Administrators and Network Administrators) supporting the Fontana Warehouse
Setup and configuration of Group Policy Objects for limited access rights to certain computers within the warehouse on server 2003 with assistant from the Network Team.
Installed and supported more than 100 Workstations and Servers in a newly developed Warehouse
Daily support /break fix of laptop/workstations and installation
Configured Network able Xerox Work Centers, HP Laser Printer on a Microsoft 2003 domain for the warehouse.
Hand-held scanner support for warehouse inventory control
NDS Americas Irvine, CA (Jan 2006 to Sep 2006)
Sr. PC Technician and Network Associate
Worked effectively with a team of 8 Information Technology employees (Helpdesk Administrators and Network Technicians) supporting more than 400 software engineers; supported users while on call on a rotating weekly basis.
Trained users on basic OS and application functionality.
Configured and Troubleshoot Microsoft Windows desktop operating systems plus revised and updated OS and applications as required Troubleshooter Remote Access software plus Checkpoint VPN Client Software used by the company
Diagnosed setup and repaired multitude of HP DC7600 dual-core desktops, IBM T41/42/60 laptops.
Configured Network able Xerox Work Centers, HP Laser Printer on a Microsoft 2003 domain for different departments.
Installed and configured outlook 2003 mail client to work with exchange 2003, file server partitions, office 2003, VPN, encryption software, Trend Micro Office Scan, Scandisk defragging software and more on 2000 and XP client systems in a multi-site domains for the U.S location.
IsoPC Irvine, CA (May 2002 to Jan 2006)
Sr. Field IT Support Administrator
Supervised and managed 10 Information Technology employees (Network Technicians and Field System Engineers) in a retail environment.
Directed multiple successful and profitable system and network engineering projects (hands-on involvement) for different companies as small as 5 user companies all the way to 250 user companies, implementing Server (Microsoft server 2000and 2003), workstations (2000 and XP Professional OS), Web Servers (IIS), Terminal server, Mail Servers (exchange), File and Print Servers in a workgroup and domain (Active Directory) environment.
Installation and setup of server 2000 and 2003 Domain Controllers DNS, DHCP, Users /Groups/ Organization Units for security and GPO implementation; Sites and terminal server setup.
Diagnosed and repaired multitude of desktops, laptops, workstations and servers on a daily basis
Electronic Data Systems (EDS) Pomona, CA (1999 to 2000)
IT Support / Windows Admin Associate
Cataloged and inventoried $4,000,000 worth of computers and networking equipment that included high capacity, high volume Kodak scanners, 2000 dell server and workstations, Cisco Catalyst 5000 switches and other networking equipment needed by EDS group in charge of digitizing census forms for the U.S government.
Implemented 20 Kodak high volume scanners, 1500 workstations and 500 servers.
Maintained several window NT 4.0 Domain Controllers and member servers in charge of controlling the flow and reliability of scanned census forms electronically bound for Washington D.C.
Textron Corp. Irvine, CA (1996 to 1999)
Sr. LAN Analyst
Contributed to a multi-million dollar core project in automation of financial and insurance procedures for the Irvine corporate office and 900 branches located in United States, Canada, Puerto Rico, Australia, England and Spain.
Installed rack mounted networking and server equipment that included 3com managed switches, Compaq and Dell file, print, DHCP, DNS and WINS servers on NT 4.0 operating system; many category 5 cabling drops from server room to user cubicles.
Updated Y2K server and workstations with latest hot-fixes, service packs and productivity softwares utilizing SMS.
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Skills: |
Soft Skills:
Self-Starter
Strong communication skills
Solid technical/troubleshooting experience
Excellent customer service
Desktop Support and Help Desk experience
Have a BA/BS degree
Development of long range vision and strategy, communications, problem-solving and crises management for systems, end-user and managers.
Comfortable communicating with subordinates and / or management
Problem Solver with can-do and strong customer service attitude.
Highly impressible and willing to work within a team or individually on any given project with can do attitude; managed all operating systems and end-user software; self motivated and directed.
Have good understanding of the operations goals and objective on any task and project with minimal budget spend.
Fast learner
Technical Skills:
Office 2003 to 2007/2010 Migration
XP to window 7 Migration
Dell and IBM Workstations and Laptop (T20/21/41/42/60) Configuration, Upgrade and Repair (both hardware and software repairs).
Microsoft Server 2003/2008 Installation, Configuration and Migration.
Install and configure Servers as Domain Controllers, DNS/DHCP, VPN, IIS, FTP, and File/Print, SUS, and Application, Active directory on 2000, 2003 or 2008 platform.
Disaster Recovery utilizing Microsoft Data Protection Manager, Backup Exec and NT Backup for Domain Controllers, File Servers and Exchange 2003 servers.
Installation, Configuration, Repair and Firmware Upgrade of HP and Dell Rack Mount and HP Blade Servers configured with HP SANs or built-in Raid Systems.
Microsoft XP Professional, Vista Business/Ultimate and Window 7 Installation, Configuration, Troubleshooting and Cloning (utilizing Norton Ghost) in an Enterprise Environment.
Office 2003/2007 and 2010 Installation and deployment.
Setup of VMWARE WorkStation and Server for Training or Lab Environment.
ACCOMPLISHMENTS:
Act as point of contact for escalation and inquiries into Desktop and server Areas
Successfully Migrated 200+ sales associates and executives at youngs market from Office 2003//XP to Office 2007/2010/Widows 7
Saved Word Brown over $250,000 backing up Exchange 2003 using NT backup and DPM instead of more expensive backup solution such as AVAMAR; also developed a Disaster Recovery Plan for Exchange 2003.
Planned and Tested Continues Clustering on server 2008 clustering platform in a testing environment using VMware workstation 5 leading to a $80,000 migration project going from exchange 2003 to exchange 2007.
Successfully migrated all Server 2003 Standard Edition Domain Controllers to Server 2003 Enterprise Edition and later to Server 2008 64bit enterprise edition utilizing most of the same hardware saving company over $20,000 in additional hardware.
Developed new line of hardware for isoPC selling small form factor computers which increased revenue by 23 percent.
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Education: |
EDUCATION & Certifications
Bachelor of Science in Telecommunication Management, Devry University Pomona, CA
Server 2008, Server 2008 Active Directory, Server 2008 infrastructure courses taken , Saisoft, Irvine CA
Diploma in Micro Computer Repair and Microsoft Office Suite, United Education Institute Lake Forest, CA
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Endorsements
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fred has received 1 endorsement.
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fred has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
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1.001 |
Office Administration/Scanner |
US-Virginia-Northern |
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Details
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