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Professional Profile of Greg -- SQL Server DBA
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Title:
SQL Server DBA

Location:
US-Illinois-Chicago Northwest

Work History:
Jackson - Hewitt Tax Services/TSA - Chicago, IL 2007 – 2009
Technical Support Specialist
Recruited to establish and maintain all IT functions in Chicago for all of the TSA consolidated Jackson-Hewitt franchises before and after the Tax Season. Oversaw company IT efforts to identify, evaluate and resolve all critical hardware, software and communication issues.
• Install, maintain, upgrade and troubleshoot PCs, laptops, printers, scanners, copiers and other peripherals and devices
• Installation of the Jackson-Hewitt Profiler tax preparation software in local offices
• Set up/breakdown/and properly store field operations PC equipment and Inventory
• Setup and maintain DHCP PC/LAN network and cabling systems in local offices
• Maintain passwords, application security and system integrity
Key Contributions:
• On-going 24/7 remote technical support for all TSA Jackson-Hewitt locations in Chicago
• Acted as a liaison between the district associates, vendors, and the corporate office to identify and resolve IT-related problems and issues
• Fixed and cleaned virus infected computers and restored system functionality


Skills:
● Modify existing databases and database management systems or direct programmers and analysts to make changes
● Test programs or databases, correct errors and make necessary modifications
● Hands-on experience leading all stages of system development efforts, including requirements in definition design, architecture, testing and support
● Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
● Review procedures in database management system manuals for making changes to database


Education:
MicroTrain Technologies – Chicago, Illinois

● PMP/CAPM Project Management

● SQL Server 2005 Database Administrator

●Certified Technology Specialist (MCTS-SQL 2005)




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