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Title: |
Translator
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Location: |
US-California-Orange County
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Work History: |
ABID M. QURESHI
30 Queens Wreath Way Cell: (949)812-1661
Irvine, CA 92612 abii64@yahoo.com Home: (949)502-8928
SUMMARY OF QUALIFICATIONS
Innovative research analyst with more than twenty years of diverse experience including delivering insightful statistical analysis, and economic recommendations for policies and plans to resolve economic issues. Studied economics and statistics specializing in finance, labor, and agriculture. Compiled, analyzed, and reported data to explain economic phenomena and forecasted market trends applying mathematical models and statistical techniques. Recognized as a detail-oriented researcher, skilled problem-solver, and strategic thinker with excellent interpersonal skills.
AREAS OF EXPERTISE
Technical Writing and Documentation Research Assistant Business Analyst
File Management/Archiving Information Research Writing Proposal
Prioritize & Multitasking Statistical tools Bilingual
PROFESSIONAL EXPERIENCE
DELTA DATA SERVICES LLC (DDSLLC), Long Beach, California 02/09 02/10
Project and data management firm emphasizing training, technical writing, the environment, and mapping.
Analyst
DDSLLC services state and local clients as well as private clients with exceptional quality services on time and within budget resulting in a maximum return on their investment. DDSLLC specializes in advanced services in IT, energy and environmental management consulting including project management and support, data management such as cost and metrics management, quantitative analysis and strategic planning, technical training and writing, Geographic Information Systems (GIS) and remote sensing, Greenhouse Gas (GHG) inventories, sustainability and renewable energy.
EMPLOYMENT DEVELOPMENT DEPARTMENT, Chula Vista, CA 12/07 08/08
Employment Program Representative
Responded to an average of 40 calls per day. Determined eligibility of individuals applying for Unemployment Insurance.
Improved customer satisfaction levels to 90% by efficiently providing information, which reduced average call lengths allowing more calls to be answered.
Ensured customers were provided with excellent service by being a good listener and responding to complaints/queries in a timely, professional and courteous manner.
Coordinated with all departments nationwide, which resulted in an average of six customer commendations per month.
Accurately answered claimants questions about benefits and claim filing procedures.
Interviewed benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Interpreted and explained information such as eligibility requirements, benefits to be paid, and claimants appeal rights.
Initiated procedures to grant, modify, deny or refer claimants to other agencies for assistance.
Scheduled benefits claimants for adjudication interviews to address questions of eligibility.
AMTRAK, Los Angeles, CA
Train Attendant 03/04 12/07
Provided services to ensure the safety and comfort of passengers aboard trains or within station/terminal.
Elevated customer satisfaction by going above and beyond expectations, which generated commendation letters.
Solved an air conditioning system breakdown in my passenger car within 15 minutes on a very hot summer night instead of waiting to get it fixed at the next stop, which was five hours away.
Received a letter of appreciation from Amtraks President for excellent customer service in 2006.
Minimized accidents by explaining and demonstrating safety procedures.
Greeted passengers and announced routes and stops.
Provided boarding assistance to elderly, sick or injured people.
Responded to passengers questions, requests or complaints.
Served meals or beverages and answered travel related questions.
Recorded number of passengers boarding and disembarking.
Lead Service Attendant
Supervised and directed chef and waiters in accordance with work requirements. Inspected supplies, equipment and work areas to ensure efficient service and conformance to required standards.
Motivated coworkers to provide efficient services and create a positive experience for customers.
Resolved customer complaints regarding food service.
Ensured competent service and standards by inspecting supplies, equipment and work areas.
Assigned duties and workstations to employees in accordance with work requirements.
Compiled and accurately balanced cash receipts on a daily basis.
SEARS, CORP., Woodland Hills, CA 02/03 06/03
Sales Associate
Sold appliances, maintained knowledge of current sales, promotions and policies regarding payments and exchanges. Processed cash or credit payments on a cash register.
Answered customers questions about products, prices, availability and credit terms.
Recommended products to customers based on their needs and interests.
Contacted customers and prospects to demonstrate products, explain product features and solicit orders.
Maintained composure during difficult situations by remaining calm, showing empathy, rephrasing concerns and listening to customers.
LOWES HOME IMPROVEMENT, West Hills, CA 03/02 12/02
Customer Service Associate
Sold appliances, maintained knowledge of current sales, promotions and policies regarding payments and exchanges. Processed cash or credit payments on a cash register. Assisted customers to identify products that best suited their needs.
Sold appliances and provided excellent customer service.
Checked/retained stock levels and maintained appliances in a presentable manner.
Education
Master of Science in Economics from Quaid-i-Azam University Islamabad, Pakistan
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Skills: |
Bilingual (Urdu,Punjabi)
Client Relations
Customer Needs Assessment
Customer Satisfaction
Customer Service & Support
Growth Strategies
Interpersonal/Listening Skills
Inventory Control
Persuasive Problem Solver
Polite, Courteous & Friendly
Product Sales
Report Writing
Retail Sales
Strong Follow-up
Word Processing/Data Entry
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Education: |
Master of science in Economics from Quaid-i-azam university Islamabad Pakistan
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Endorsements
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Abid has received 1 endorsement.
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Abid has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
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6.850 |
baluchi linguist |
US-Colorado-Denver |
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Details
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5.919 |
Urdu Translator & Copywriter |
US-Alabama |
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Details
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Public Messages
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No public messages. |
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