|
|
Title: |
Computer/Network Support
|
Location: |
US-Arkansas-Little Rock
|
Work History: |
Arkansas Children’s Hospital Little Rock, Arkansas (10/09 – Present)
Desktop Support Specialist
• Perform analysis, diagnosis, and resolution of complex desktop printer and other equipment problems for end-users
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels
• Assess the need for and implement performance upgrades to computers, including the installation of all hardware
• Collaborate with Server Administrator/Network Engineer to ensure efficient operation of the company’s desktop computing environment
• Where required, administer and resolve issues with associated end-user workstation networking software products
• Recommend and implement corrective solutions, including off-site repair for remote users as needed
Alltel Communications/Verizon Wireless Little Rock, Arkansas (8/05– 10/09)
Network/Desktop Specialist II
• Assisted with conversion of Alltel retail locations to Verizon ranging from router and switch configuration to workstation installation
• Provided day-to-day application support and computer hardware break/fix
• Project leader of copying data from terminated users’ computers using either the bit-by-bit function of Symantec Ghost, or Forensics Toolkit software for local forensics processing
• Deployed Cellebrite devices to retail locations for phone data transfers and cell phone software upgrades
• Managed and coordinated test activities for new applications and performed technical documentation of testing
• Verified that all mobile systems are able to connect to the network using Cisco VPN prior to deployment
• Resolved many users’ issues by using Microsoft’s Remote Desktop utility, Dameware, or VNC
• Educated users about advanced Outlook techniques such as procedure to create Outlook personal folders, how to share calendars with administrative assistants, and delegation of multiple mailboxes
Nuvell Financial Little Rock, Arkansas (1/05 – 8/05)
Helpdesk Technician
• Tier one desktop and phone support, supporting a customer base in excess of 2,000
• Assisted customers in troubleshooting systems over the phone
• Ensured that all systems are within compliance with GMAC security policies and procedures
Celestica Corporation Little Rock, Arkansas (10/03 – 12/04)
LAN/Desktop Support Technician
• Provided troubleshooting and maintenance for 800 end users’ computers and printers
• Supported member servers for Little Rock and Oklahoma City datacenters
• Conducted nightly tape backup rotation using Veritas Backup Exec
• Maintained main Little Rock print server for over 300 printers using NT 4.0 server
• Manually created a standard image, updated, and installed software, then used Sysprep for deployment with Symantec Ghost
• Utilized Lotus Notes databases to prioritize and document work orders and procedures from start to finish
• Maintained engineering server (Server 2000) for AutoCAD 2000 .dwg sharing
• Updated all computers at the site using SMS with Microsoft patches and Norton Corporate 9.0 updates
• Modified existing programs using batch files and SMS
• Created new user accounts Active Directory as needed
Computer Solutions Searcy, Arkansas (3/04 – 9/04)
Field and In-Store Service Technician
• Job duties were troubleshooting and repair of desktop and laptop PCs, and all aspects of upgrading computers both software and hardware
• Provided hardware and software support and troubleshooting for routers, switches, and firewalls both in-store and on-site at local businesses and homes
• Built computers for custom applications for small businesses and individuals based on customer needs
• Performed data recovery operations of data for both consumers and local businesses (personal and legal)
• Accountable for the purchasing of equipment per project and in an inventory manager capacity
• Configured router, switch, firewall, and installed the domain server for large businesses in the Searcy area
Best Buy Sherwood, Arkansas (8/01 –1/04)
In-Store Computer Technician
• Provided hardware and software troubleshooting and service for computers under and out of warranty on all types of computers (prior to “Geek Squad” format)
• Educated consumers on new products and basic computer maintenance as well as planning upgrades for computers
• Determined customers’ computer needs based on customer goals and delivered that solution in sale package format
• Worked full time, then part time after the job at Celestica started
Micron Technology Boise, Idaho (4/97 – 8/98)
Silicon Machinist
• Worked in a clean room environment in all aspects of the fabrication of computer RAM from preparing silicon for etching to shipment of RAM
• Specialized in grinding of silicon wafers from raw to pre-production with a backgrinding machine
US Air Force Locations Worldwide (5/90 –10/96)
Dental Lab Technician
• Fabricated dentures, gold and porcelain crowns, and other oral prostheses for military personnel and their dependents
• Served in support of Operation Desert Shield and Desert Storm as a Field Chemical Decontamination Technician
|
Skills: |
Proficient in Windows XP/Vista operating systems as well as Microsoft Exchange 2003 email systems in a Windows 2000/2003 environment
• Experienced in various computer data recovery tasks from most media formats using EasyRecovery Professional, and Zero Assumption Recovery software, and also restoring/repairing different types of email files
• Creation of a “universal image” of Windows XP for use with all models of computers used by a particular group
• Skilled in creation of batch files for automated backup tasks and other functions for workstations and servers
• Experienced in all aspects of network cabling from running wires to punch down
|
Education: |
Arkansas State University Jonesboro, Arkansas May 2005
Bachelor Science: Technology Management
Arkansas State University Beebe, Arkansas May 2001
Associate of Computer Systems Technology
Certifications
• CompTia A+ Certified Professional
• CompTia Network + Certified Professional
• CompTia Security+ Certified Professional
• Microsoft Certified Professional
• Microsoft Certified Desktop Support Technician
• HDI Desktop Support Technician Certification
• Dell Certified through corporate Warranty Parts Direct program
• Epson Receipt printer certified
|
Endorsements
|
 |
Joel has received 1 endorsement.
|
Joel has endorsed 6 Members.
|
|
|
| |
Rank |
Title |
Location |
Status |
Actions |
|
6.044 |
IT Director,IT Manager,CIO,CTO,Network Administrator,Orange County,California |
US-California-Orange County |
 |
Details
|
|
|
1.002 |
IT Specialist |
US-Puerto Rico-Puerto Rico |
|
Details
|
|
|
1.000 |
Customer Support Engineer |
US-Texas-Dallas |
|
Details
|
|
|
1.000 |
Desktop Support / Technical Support |
US-New York-New York City |
|
Details
|
|
|
1.000 |
Business Analyst/Project Manager |
US-Tennessee-Nashville |
|
Details
|
|
|
1.000 |
Executive/Senior IT Management |
US-Virginia-Northern |
|
Details
|
|
|
1.000 |
Telecom Engineer |
US-Florida-Gainesville/Jacksonville |
|
Details
|
|
|
|
|
Public Messages
|
|
| From |
Date |
Message |
No public messages. |
|
|
