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Title: |
IT management and projects
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Location: |
US-Oregon-Portland
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Work History: |
IT Auditor (Contractor), 6/2009-7/2009
BIAMP – Beaverton, OR
- Reviewed business and IT (hardware, applications and personnel) for current IT status and effectiveness
- Reported on current status and made recommendations for IT modifications and options for improvement to assist in adjusting IT direction and abilities for continued overall company growth
Senior IT Manager, 1/2007-1/2009
Merix Corporation – Forest Grove, OR
- Consolidated three independent help desk operations (US and China) into one interactive global virtual team, providing, and standardizing 24x7x365 coverage and improving response time by 100%
- Drove staff and operations for closing over 10,000 requests annually between US and Asia sites with high 1st call closures and increased customer satisfaction by 75%
- Reduced help desk backlog by 88% (1.5+ years to under 45 days) and reduced Help Desk costs by over 10%
- Staged and executed help desk component of 3 ERP deployments (US, China and Hong Kong) of Oracle EBS in 18 months
- Managed and improved support for CRM (also deployed SalesForce.com), finance global data warehouse reporting, and manufacturing execution system operations and support in Forest Grove plant
- Initiated, drove and negotiated vendor contract changes gaining printing cost reduction of $70,000/yr (50%)
Director of IT, 1/2005 - 9/2006
iovation Corporation – Portland, OR
- Key player in the development of applications and production systems, infrastructure and customer support operations for 24x7x365 SaaS operations
- Built new data centers and cable plant meeting all needs, scheduling, and budget requirements
- Developed and managed a $1.2 million technology budget – first ever in company history
- Streamlined/standardized IT service using ITIL guidelines reduced support delays and costs by 50%
- Conducted security audits; improved security and data integrity, implementing disaster recovery process which adhered to SAS70 and NIST standards and guidelines
- Expanded and improved production systems capacity, reliability and performance for high availability while increasing security for 24/7 SaaS business, resulting in 0 downtime/0 customer impact for 12 months
Project Manager (Contractor), 5/2004 - 11/2004
VersaLogic Corporation – Eugene, OR
- Built and opened IT portion of Greenfield manufacturing site on schedule and budget
- Upgraded corporate network infrastructure and backup processes for scalability and reliability
- Selected and installed new replacement VOIP phone system for connectivity between locations
- Modified and improved IT security systems and process to eliminate current problems and reduce future risk
Global IT Operations Manager, 12/1999-2/2004
RadiSys Corporation – Hillsboro, OR
- Managed IT infrastructure, network, Help Desk, telecom, security operations, site openings/closures and upgrades in both US and international locations; provided oversight for ISO 9000, ensuring compliance
- Developed and managed $MM budget and the reduction of IT expenses by over 10%
- Improved help desk response time by 500% over 2 years by re-engineering help desk operations and process
- Instituted and drove security improvements and disaster recovery (business continuity) projects
- Executed multiple data center consolidations and project manager for relocation of SAP ERP system from Texas to Oregon
MIS Manager, 1994-1999
HMT Technology – Fremont, CA and Eugene, OR
- Built and managed Greenfield site supporting 24x7x365 high tech product manufacturing business supporting 2500 people in this magnetic media manufacturing company - Developed and managed MM dollar budget
- Installed new infrastructure and systems while maintaining 100% uptime for office/manufacturing operations
- Built out and managed (staff of 10) IT departments located in Fremont, CA and Eugene, OR
- Secured telecom refunds after conducting audits ($160K), reduced telecomm expenses 25% by re-negotiation
- Directed SQL Server application development for RT data collection, data warehousing and reporting system
- Implemented barcode and RFID tracking systems for manufacturing
- Managed/operated AS400s (ERP and MRP) and Risc6000s collecting/reporting data from manufacturing
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Skills: |
Global IT Operations
Strategic Planning and Tactical Execution
Project Management
Budget Development and Management
Help Desk/Desktop Support
Change Management
Staffing/Team-Building/Training
Security and Risk Management
Vendor/Contract Management
Disaster Recovery and Business Continuity
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Education: |
San Jose State University – San Jose, CA
Bachelor of Science in Industrial Technology and Minors in Business and Energy Resource Management
Davis & Dean - Project Management Workshop “Compressed Experience”
Kepner Tregoe - Project Management Workshop
Zenger Miller - FrontLine Leadership
Portland State University (OR) -Extended Studies - ITIL Foundations V3 (2009)
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Endorsements
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Bruce has received 1 endorsement.
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Bruce has endorsed 2 Members.
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Rank |
Title |
Location |
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9.923 |
Program Manager / Senior Project Manager |
US-California-Oakland/East Bay |
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Details
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7.440 |
Product Manager |
US-Oregon-Portland |
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Details
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