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Title: |
Telcom Manager Seeking New Challanges
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Location: |
US-Massachusetts-Boston North
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Work History: |
2008-2009 Project Manager- Engineering and Data Solutions, Gardner, MA
• Created work plans and drawings for construction of new overhead and underground lines; fiber and copper, cables and conduits as well as removal and rearrangement of existing lines, cables and conduits to obtain optimum and economical utilization of communications facilities. Used project life cycles, critical path analysis/method/scheduling, customer milestones and satisfaction, risk assessment, and feasibility studies.
• Increased company growth by securing new customers, streamlining methods and procedures, and conceiving new projects.
1999-2008 Project Manager- Verizon Communications, Saugus, MA
Manager – Outside Plant Engineering Group, 1999 - 2009
• Created, implemented, and managed design and customer service procedures that drastically eliminated wasteful spending, increased efficiency, and accelerated customer satisfaction.
• Collaborated as the Verizon liaison with city and state officials, public work departments, planners, engineers and customers across the state of Massachusetts.
• Conceived and coordinated nation-wide training and vendor expos for telecommunication employees and contractors.
• 100% completion time on projects, meeting strict budgetary requirements and timelines.
• Slashed maintenance costs by 30% in 2008 by introducing new engineering and project management methods to various FIOS projects.
• Recognized strategist who transforms concepts and strategic plans into workable solutions.
• Created team building activities that included team building meetings, group lunches, “fun day” outdoor activities, weekend group hikes, newsletters, an office webpage, and employee recognition days.
• Designed local training programs for the process improvement and user functionality of Microsoft Office applications, conducted training sessions directed toward peers and superiors.
• Certified project manager proficient in balancing multiple priorities, forecasting, defining business requirements, timelines, and schedules, evaluating change requests and their potential impact on deadlines, and creating and implementing design procedures for increased efficiency and accelerated customer satisfaction through calibration, organization, and communication.
• Managed sales, marketing, and human resource departments, with responsibilities including the promotion and sales of products, handling employee compliance and motivation, allocating resources, facilitating meetings, and writing status, expense, and ledger reports.
• Served as the designated point person and subject-matter expert (SME) on numerous capital expenditure projects.
• Recognized for achievements and leadership; presented with Verizon National Excellence Award.
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Skills: |
Experienced Project and Product Manager with a strong background in the deployment of technical voice, data and video products and services; both customer and client facing. Recognized by senior management for exceeding objectives in client and customer service, technical competence, training, and leadership. Consistently shown the ability to manage and motivate a broad range of personalities in a diplomatic, collaborative, and highly organized manner.
Areas of Expertise include:
• Process Development and Management
• Individual and Team Motivation
• Complex Project Management
• Sales and Marketing Strategies
• Excellent Presentation Skills (verbal and written)
• Cross-Functional Team Building and Leadership
• Negotiations and Conflict Resolution
• Managing Multiple Projects
• Meeting and Exceeding Customer Needs
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Education: |
ENDICOTT COLLEGE, Beverly, MA
MBA– September 2004 – May 2010
Bachelor of Science in Business Administration – Magna Cum Laude - September 2000-May 2003
• Technical, Senior, and Basic Project Management Courses
• Verizon and Bell Atlantic Courses in Sonet, LAN Maintenance, T1 Carrier Maintenance, DLC & T1/T3 Fundamentals, Digital Switching, Video Fundamentals & Applications, Basic Switching Concepts, Video Over Digital Switching Systems, Voice Over IP- VOIP, Equipment Engineering Management, Concepts of Service Cost Study, Basic Engineering, FIOS
SKILL SET TRAINING
-Project Management Office (PMO), ICGS / IDDS, Visio, Tirks, LFACS, Lotus, MS Office, MS Access, MS Excel, MS PowerPoint, MS Visio, MS Word, PeopleSoft, CCP, Ecris, vSchedule, vBuild,
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