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Title: |
Amdocs Clarify CRM developer
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Location: |
US-Missouri
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Work History: |
PROFESSIONAL EXPERIENCE:
AT&T Oct 05 to Present
Senior Amdocs CRM Lead Developer
Extensively modified Case Create, Case Overview forms to support Business needs.
Added New Tab forms to Case Overview form(Technician details, Appointment times, Dispatch details)
Added New fields to Contact Create form.
Used Search Grid to create Search forms.
Created Hierarchical Grid using Tabular Data Models.
Used in Single Level, Multi-Level, Cascading Choice lists in Forms to support business needs.
Created New Global Roles and controlled objects to restrict certain functionality.
Developed and generated various reports for Business needs.
Worked on various defects to fix data and code issues.
Created New Tab forms along with modifications.
Designed and Developed Interface framework using EJBs, Web service over SOAP and JMS.
Generated Xvos for new Custom Tables.
Created Automatic Events and Publishers using Data Change Event Editor.
Used Sign Jar program to sign the Jar files.
Used to Attend URDs (user requirements and Design sessions) to understand the requirements.
Created Oracle procedures and functions to fix certain data issues.
Wrote a Script to inactivate the users.
Involved in upgrade process from 6.0 to 7.5.
Used to monitor the CRM application using Mercury, Wily Introscope and patrol alerts.
Involved in Performance Tuning the Database and Web Sphere application to stabilize the application.
Integration is done using EJB APIs, JMS and Web services over SOAP and HTTP Protocols.
Worked with Product Vendors like Amdocs, HP, IONA and IBM on issues.
Reverse Engineered the CRM data model using Rational XDE tool.
On Call Production support Member.
Environment: AmdocsCRM7.5/6.0/12.5 CIM, ClarifyCRM Support, Clarify CRM Administrator, Smart client Designer, System Configurator, Data Change Event Editor, Customization center, Ultra Edit Toad,Java,JSP,Servlets,XML,javascript,RationalApplicationDeveloper,Dreamweaver,WebSphere6.1,HP Unix, Glance, Wily Introscope, Toad, Rational XDE, Oracle 9.2/10g
Quantum Corp Feb 05 to Oct 05
Senior Clarify Analyst
Prepared Upgrade Documentation Based on Business needs.
Hands on experience in clarify Upgrade.
Involved in Forms Migration and prepared final schema to upgrade.
Installed & configured Weblogic , ClarifyCRM Thin client
Configured notifier and Auto destination Servlet.
Made Changes in CaseOverview.jsp based on Business needs.
Add new field to site form and populated the data from Database.
Created New Tab Page in CaseOverview page.
Added UserChoice List and two textboxes to capture the data in caseCreate.jsp.
Added two user defined choice lists in Case more info JSP page.
Created New Tab Called Escalation in CaseOverview.jsp.
Added New Fields in Contact JSP Page.
Wrote Validations in SubCase Close button.
Created New WorkerBeans, SaveBeans,LoadBeans.
Converted VB program into .Net.
Modified E-support Pages according to the Business needs.
Wrote Shell Scripts to administer the tasks.
Migrated Application Servers. Reinstalled and configured Rule Manager, Notifier
Bugs Fixed Related to Auto Replenishment and populated Contact information and Country code information
Created Activity Log Entries for site and custom fields in site.
Customized Business rules form to track the changes (who made and when they made).
Bug fixes in GL Interface.
Developed code to access Change Status and Dispatch Engineer forms to Non Owners.
Environment: ClarifyCRM Support, ClarifyCRM Sales, Customization center, ClarifyCRM Administrator, UI Editor, CBBatch, CBToolkit, SQL Server, DDEditor, Clarify Support, Clarify Sales,
Clarify Logistics, Clarify contracts, UltraEdit, Toad, Java, JSP, Servlets, XML, Java script, Jbuilder, Dreamweaver,Weblogic8.1,HP Unix,WindowsNT,Apache,Tomcat,Tuxedo8.1/6.1/7.1,SQL Navigator.
Nuvox Communications Sept 04 to Feb 05
Clarify Developer
Prepared Documentation on how to migrate the data from system to another.
Analyzed the data on both databases and scheduled the timelines for entire project.
Discussed with customers about new functionality and prepared documentation.
Wrote a script to migrate accounts, sites, contacts, cases and addresses.
Prepared upgradation Documentation.
Preparing Testing environment.
Environment: Clarify, Oracle, DD Editor, UltraEdit, SQL Navigator, and Toad.
Radianz, July 04 to Sept 04
Sr. Clarify Developer
Modified SubCase Form and Added Circuit Info, Order End, Remote End, Delay Codes Tabs and disabling Tabs Based on certain Information.
Added new WB and SB to Validate SubCase Close Button Based on Customer Requirements.
Worked on view Additional Information Page and Added Contacts & more info Tab.
Worked on hierarchical listing to Display data in list Page.
Used CDO Collection to Populate Data in list page.
Environment: Clarify CRM Order Management, DD Editor, Customization center, Process Manger, Oracle, Jbuilder, UNIX, WebLogic, DreamWeaver, UltraEdit, Lotus Notes, SQL Navigator, and Toad.
Amdocs, San Jose Feb04 to June04
Sr. Clarify Developer
Installed & configured Weblogic8.1,ClarifyCRM12.0/12.5/13.0 Web Applications.
Modified Contact Console List and Added new features related to 13.0.
Worked on Upgrade Sql Scripts related to Opportunities, Forecast items.
Modified Menu Files related to 13.0 Changes.
Modified JSP pages related to Workflow dispatch and notes details and other related pages to improve performance.
Modified Java Source files related to Workflow_dispatch.jsp and notes details jsp .
Added new Filter to query the view to improve performance.
Implemented Saveframework changes to improve client side performance in V12.0.
Modified Window Manager Functionality to use new save framework.
Modified WB not to display all queues, Modified LoadBeans, SaveBeans related to Log notes to improve performance.
Worked on script designer and tested performance and functionality.
Used Performance Tool to measure time to Dispatch, Dispatch save and Log Notes operations.
Environment: ClarifyCRM 12.0/12.5/13.0,ClarifyCRM Support, ClarifyCRM Sales, ClarifyCRM CustomerInteraction Manager, SQL Server8.0,Weblogic8.1, JBuilder,DreamWeaver , ClarifyCRM Customization Center,ClarifyCRM Script Designer, ScriptPlayer, Performance tool,Perforce,Microsoft visual InterDev6.0,Microsoft Script Debugger.
Motorola BCS Dec 00 to Dec 03
Clarify Clear Quality and Clear Support Consultant
Hands on experience in clarify Upgrade.
Involved in Forms Migration and prepared final schema to upgrade.
Installed, Configured & Customized of ClarifyCRM support (Thinclient).
Customized Load Beans, JSPs related ClarifyCRM Thin client Applications.
Wrote Validations in ClarifyCRM Thin Client applications.
Customized Site search window in ClarifyCRM(thin Client) applications.
Created new Page classes and added filters/properties to Extended Filters.
Installation and configuration of Esupport, Routing Server in Solaris platform.
Extensively involved in Customization of Esupport & Routing Server Rules.
Installed & configured Clarify on Citrix Server Environment.
Configured Weblogic8.1/6.1/5.1 and Apache1.3.26.
Upgraded Email clerk, Rule manager, Notifier and FTS from 8.5 to 10.1.
Created User interface for Auto Destination rules By Using ClearBasic.
Logon messenger Code Developed in ClearBasic.
Service Interruption Log Code Developed Using ClearBasic.
Developed Code to Import and export features for solutions.
Wrote code to send Notifications through Email/Notification server to selected Users.
Developed Software Install Program Using ClearBasic.
Implemented help features.
Converted oracle table to clarify table and transferred data And Developed User interface.
Modification of schema (Adding new tables, views and relations) and business rules as per business needs.
Installed Tuxedo Application Server and configuration.
Solved Production issues related to clear support, quality and 3-tier architecture environment.
Worked on Crystal reports.
Modified web pages related to Clear express.
Worked On Remote CB, Service Message Objects.
Installation and configuration of apache and Tomcat.
Worked on stored procedures, functions, packages and triggers in BackEnd Database.
Integrating various Applications with Clarify.
Knowledge of UNIX, Including Shell Scripting, Systems Configuration, Troubleshooting and Security.
Environment: Clarify12.0/11.5/10.1/8.5/6.0,UIeditor,DDeditor,DataEx,CBBatch,CBExchange, ClearBasic,clearexpress,java,JSP,Servlets,XML,javascript,Jbuilder,Dreamweaver,oracle,SQL Server, SunSolaris,HPUnix,WindowsNT,Apache,Tomcat,Tuxedo8.1/6.1/7.1,SQL Navigator.
Clarify Inc June 00 to Nov 00
Clarify Clear Analyst
Performed Data Migration for Clear Configurator (Clarify tables) and verified the data on the Price Negotiation grid.
Responsible for Clear Sales SFA Internal rollout in Clarify 9.0.
Populated multiple grids on the same form using extended contextual objects.
Responsible for setting up complex filter criteria using extended contextual objects.
Created Custom Adhoc Filters.
Created Custom Objects, Events for Business Rules.
Environment: Clarify 9.0, UIEditor, DDeditor, DataEx, ClearBasic, Sql navigator
Fingerhut Co. Jan 00 to May 00
Clarify Developer
Implementation of Clarify 8.0 suite of Products (Clear Support & Clear CallCenter).
Developed CB Batch programs to insert Contacts and Cases.
Customized following forms: Case, Customer Interaction, Full Contact and Quote.
Created new forms for Select Order, Change Contact, Opt out Indicators, Cancel Line, Shipments, Order Cases and Error.
Customized Clarify Database tables using DD Editor.
Used Harvest version control system for promotion as well as check-in and check-out.
Created Clarify start-up interface in VB to perform following task: (2-tier/3-tier).
Development, System Integration, Training, Delete Cache files, Delete ULOG files.
Created String Test and Unit Test documents for testers.
Environment: Clarify8.0, UIEditor, DDeditor, DataEx, ClearBasic, Sql navigator, Tuxedo, Visual Basic
Santa Clara, CA Oct 99 to Jan 00
Clarify Developer
Customized for Clear Support and Clear Logistics.
Customized Billing Transactions process.
Identified various transactions happening in Advantest America in Logistics side like AME, NME, ECO and Hybrid etc.
Identified the way the customization was done in Clear Logistics.
Studied data flows through various clarify & customized tables for these transactions.
Identified the proper event to trigger the data collection procedure to be started.
Procedure was developed and business rules were written to handle the data collection procedure.
Data collected in a new customized table and two new Forms developed to get the User approval.
Security features were enabled. In this process we incorporated a new ID for invoice generation and this was automatically generated for each record.
Billing data after the user approval automatically uploaded in the legacy system through an Oracle Procedure.
Environment: Clarify6.0/8.0, UIditor, DDeditor, DataEx, ClearBasic.
Eaken System Pvt.Ltd Feb '99 to Oct 99
Developer
Responsible for Customer details, Unit master details, AMC (annual maintenance contract), Warranty details, Rental details Supplier details, Inventory details, Financial Accounting, and customer complaint particulars. Responsible for AC Maintenance modules including Unit details, and Warranty details which are briefly explained below.
Unit master details monitors the details of the various types of A.C Equipment, Compressors, Fans, Stabilizers etc., their serial numbers, Manufacturing companies, Status of AC's and Wattage details. AMC (Annual Maintenance contract) Module deals with annual Contract of electronic equipment like Refrigerators, Centralized AC's, Air coolers, Air conditioners. This gives the details of the customer, Contract start date, Contract end date, and Workers details.
Warranty module monitors the details of the customers who are under Warranty status. There are five varied statuses of refrigeration equipment namely -AMC, Rental, Warranty, Billable and Own. Concentrated only on the details of the equipment, which were under warranty for which the company gave warranties for the equipment. Warranty starts from the date of the supply of the equipment to certain period according to the company and contractual rules.
Environment: Visual Basic, Oracle
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Skills: |
SUMMARY:
Senior Amdocs ClarifyCRM professional with over 14 years of experience in IT industry serving in multiple roles including, Project Leader, Lead Developer/Analyst, and System Administrator in the design, development and implementation of customized Amdocs CRM 7.5/ 6.0 /13.0/ 12.5 /12.0
11.5/10.1/9.0/8.0/7.0/6.x suites of products and applications. Have working experience in Smart Client, Thin Client and Classic client Modules. Strong hands-on experience with CBOs, Controller servlets, Worker Beans, Load Beans, Save Beans, Binding FrameWork, and CDOs in clarify thin client implementations. Sound working experience in ORACLE/SQL SERVER procedures, functions and Triggers. During this period gained extensive experience in environments requiring direct customer interaction during requirements gathering sessions, system design and development and product implementation phases. Possess more than 8 years of experience in the development of Client/Server Applications within various IT industries.
CLARIFY EXPERTISE:
Extensive working experience in Smart Client 7.5 implementation.
Extensively Used Xbeans, Worker Beans, Load Beans and Save Beans with in Smart Client application.
Good working knowledge in installation & configuration of Smart Client Application Modules.
Deployed configuration using Amdocs System Configurator and used Amdocs Security Manager also.
Involved in Performance Tuning the database and WebSphere application to stabilize the application.
Sound working experience in implementing multiple Clarify CRM 13.0/12.5/12.0/11.5 applications.
Working experience with Siebel Software.
Experienced with Worker Beans, Load Beans, Save Beans, Controller Servlets, CDOs, Binding Elements.
Strong working knowledge with Clarify Thin Client Implementations, Clarify Business Objects, Clarify Administration/Installation/Production Support, and Clarify Data Modeling/Data Dictionary development.
Working experience on Oracle/SQL Server, PL/SQL procedures, functions and Triggers.
Working Experience on Writing UNIX Shell Scripts.
Good working knowledge on Clarify Business Objects (CBO).
Extensive Working Experience in Clear Basic.
Good Working Experience in Crystal Reports.
Good knowledge on Citrix Server.
Extensive Working Experience in Clear Support, Clear Quality, Clear Sales, Clear call center and Flexible deployment.
Very well versed in the usage of extended contextual objects, Multi-Grid, Multi-CBX forms, CB coding, Bulk Retrieve, Bulk Save, Power Query Objects and CBOs.
Sound working knowledge in Solaris and HP UNIX.
Very Good Working Knowledge in 3-tier architecture.
Working Knowledge in WebSphere, Weblogic and Apache web servers.
Software Amdocs, CRM 7.5/6.0/13.0/12.5,12.0,11.5,10.1,9.0, 8.0, 7.0, 6.x, Visual Basic 6.0/5.0/4.0, Crystal Reports8.0, Siebel 7.5.2.
Clarify Tools Clear Basic, UI Editor, DD Editor and CB Exchange, DataEx, CBBatch,Amdocs System Configurator, Amdocs Smart Client Designer, Siebel Tools
Clarify Modules Amdocs CIM, Amdocs Administrator,Amdocs Support, Clear Support, Clear Quality, Clear Sales, Clear Logistics, Polices and Customers, Clear Callcenter , ClearExpress, Esupport , iSupport ,Order Management, iSales, Customer Interaction Manger, Cutomization center, Order Management And Process Manager.
Languages J2EE((including Servlets, EJB and JMS, Web Services), JSP,XML, IIS 4.0, HTML, DHTML, JavaScript, VBScript, FrontPage 97,C, C++,SQL,PL/SQL, MYSQL, Clear Basic, Active Server Pages 2.0 (ASP)
Databases SQL Server 8.0/7.0/6.5,Oracle 10g/9.x/8.x/ 7.2 / 7.1
Operating Systems DOS, HP-UNIX, Sun Solaris and Windows 95 /98/NT/2000/XP
Web/Application Server Apache (1.3.26),WebSphere 6.1, Weblogic 9.2/8.1/6.1/5.1, Tomcat 4.0.4, Bea Tuxedo 8.1/7.1/6.1.
Other Tools Cognos, Remedy, SQL Navigator, Exceed, Ultra Edit, Toad,
Microsoft Visual SourceSafe, Citrix, Toad, JBuilder, DreamWeaver , Microsoft Visual InterDev6.0, Microsoft Script Debugger, Microsoft Office.
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Education: |
EDUCATION:
Bachelor of Technology
Brainbench certified VB developer
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Endorsements
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Vijay has received 0 endorsements.
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Vijay has endorsed 0 Members.
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Public Messages
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12.31.10 |
hi can you pleas tell me in brief ,what is the use of objectschema.xml in ASCF ?
why do we represenr schema in xml format?
thanks,
Nitisha |
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