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Title: |
Sales Engineer
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Location: |
US-Michigan
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Work History: |
Griffin Technology Services;
Rochester Hills, Michigan Nov/2008-Aug/2009
GTS is a sole proprietor consulting business, selling and supporting technologies and security.
IT & Security Consultant
Analyze customer requirements and needs, and develop technology strategies to meet these needs and solve their business problems. Implement standard processes based on ITIL framework for data center operations, desktop support, and change control.
Solutions Implemented:
• Installed VPNs between three corporate locations, implemented Windows 2008, Exchange, and SharePoint data sharing portal into a single data center, allowing for more collaborative working environment, and customer solutions.
• Created standards for release management, reducing the number of different types of desktops from nine down to two, reduced server footprints from 27 down to 12 utilizing virtualization and application consolidation.
• Implemented mobile video conferencing and IP-based CCTV with storage solution at job sites. This initiative saved 65-80% travel expense, and reduced theft by more than 90% and saving 33% on job site insurance.
TechTeam Global; Southfield, Michigan Jan/2003-Oct/2008
An ITIL methodology based provider of IT outsourcing services; NASDAQ:TEAM, 6,000 employees worldwide
Sr. Sales Engineer/Technical Account Manager
Responsible for all presales and delivery of network and systems services for North America, this includes gathering and documenting customer requirements, developing & delivering tailored sales demonstrations, RFP/RFI responses, for the delivery of ITIL based managed services. Ongoing sales function and customer interactions, assessing the customers’ long-term requirements, and mapped solutions to the requirements for increased revenue streams.
Major solutions:
• Present sales solution and delivery of data, and VoIP network, and data center, availability and performance monitoring, and disaster recovery solutions.
• Design and demonstrate inSORS IG2 collaborative environment providing real time voice and video, as well as, the tools and functionality required for people to effectively work together.
• Launched identity and access management solutions for managed service customers, integrating single sign on and self serve password reset for ADS, Citrix, SQL, SAP, web applications, lotus notes, biometrics, and additional applications. Resulted in 45% call reduction to the service desk
Hewlett-Packard; Dearborn, Michigan Dec/2000-Dec/2002
A technology company and provider of hardware, software, and services; NYSE:HPQ, ~321,000 employees worldwide
Enterprise Sales Engineer – Ford Motor Account Team
Provided technical expertise and supported local sales team activities for Hewlett-Packard hardware, software and services. Responsibilities included providing quotes, developing solution architectures, creating and delivering technical presentations, providing pre-sales technical consulting, generating proposals, creating business justifications, developing technical and process documentation, performance tuning, assisting in technology evaluations and implementing customer solutions. Efforts assisted sales team in generating over $300M worth of business in two years worldwide.
Major accomplishments:
• Technical Lead for 30 person team responsible for global infrastructure consolidation of data center resources. Scope included core infrastructure servers, Linux, E-Mail systems, NOC operations, UNIX database and application servers, solution proposals and migration strategies.
• Developed infrastructure performance/availability support plan for Jaguar North American race weekends, resulting in guarantied bandwidth and up-time on race weekends. Achievement resulted in the reward of the HP “Thanks a Million” 2001 award.
• Put into service, a Linux HPC environment for crash test analysis utilizing 164 CPUs. Further consolidating the footprint in a later phase of the project by utilizing 1st generation HP blade technology.
National TechTeam; Southfield, Michigan 1991 - 2000
An ITIL methodology based provider of IT outsourcing services; NASDAQ:TEAM, ~6,000 employees worldwide
Consulting Manager April/1998 - Dec/2000
Responsible for building a world-class sales support organization for National Techteam. Responsible for recruiting and managing a staff of 8 direct reports, creating value-based sales tools for corporate visits, product demonstrations, standard product, and technology partner integration, centralized proposal preparation, and sales engineering.
Ford Motor Company/Ford Systems Integration Center (consultant)
An automotive manufacturer; NYSE:F, ~213,000 employee’s world wide
Senior Technical Architect Aug/1991 - April/1998
Starting as a system engineer, quickly promoted to a lead engineer, then to senior technical architect on the team that developed, tested, and implemented all standard and customized solutions being released into Ford Motor Company’s global operations. This included global launches of Cisco hardware infrastructure, Windows based servers, and desktops, Unix servers and workstations, Linux servers, storage solutions, and Novell NOS releases. The environment consists of more than 350 site locations, 230,000+ desktops, and 1,500+ servers.
Major accomplishments:
• One of three developers responsible for Fords Novell Netware 5.0 launch including more than 380 servers in four continents. At the time the second largest implementation in the world.
• Selected to lead major launch of the rollout of 525 servers and installation of 350+ Windows NT resource domains and trust relationships.
• Developer of the global Windows desktop release, completing development and testing sixty days ahead of schedule. Desktop was rolled out to 120,000 users in 8 languages.
• Implemented rigorous development and testing processes and decreased all new server and desktop issues by 75%.
• Created the first set of security standards for Windows desktops and servers, helping Ford to avoid many of the original wide scale virus outbreaks.
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Skills: |
• Sales Engineering
• ITIL Methodologies
• Trusted Advisor Relationships
• Risk Assessments & Management
• Project Management
• Solution Selling
• Availability & Performance Management
• Large-Scale Deployments
• Datacenter Management
• Strong Customer Orientation
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Education: |
EDUCATION
Siena Heights University
Anticipated BS Degree 06/10
Detroit College of Business
2 years toward a BA/MIS degree
Oakland Community College
Emergency medicine license
CDI 1 year programming certificate
Dale Carnegie – Public Speaking
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