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Professional Profile of Greg -- Contact Center Software Sales Engineer
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Title:
Contact Center Software Sales Engineer

Location:
US-Illinois-Chicago

Work History:
I am a serious fun loving Sales Engineer. I love to talk technology with people that understand it and those that don’t. I’m good at translating Techno-Speak into English. Contact Center technology is what I love. I help people figure out what they need by listening to their problems first. I also ask a lot of questions, trying to figure out what the best fit for them would be. Then I explain my solution and tell them how much it will cost. I usually give them some sort of a discount, they like that.
I like interactive presentations. Having the participants throw a foam ball at me instead of raising their hand is much more fun. It also relaxes them and they ask more questions. I once sold 3 systems to a prospect by drawing their solution on a white board and tweaking it as our discussion progressed. Our one hour meeting turned into four ending in a sale on the 2nd sales call! I went on the Winners Circle cruise that year, and another one after that.
My customers like my spirit and respect me for my industry knowledge. I can do the same for your company.

Skills:
Pre-Sales implementation
Business Intelligence
Unified Communications
VoIP
Speech Analytics
Data Warehousing
Post Sales Support
Quality Monitoring
Contact Center
Workforce Management
Project Management
TDM
Performance Management
Microsoft Office
RFP/RFI Proposals
Presentations
Demos
B2B Selling Experience
Solutions Selling
Consultative Selling
Verbal and Written Communications skills

Education:
Associates Degree from ITT Technical Institute
Indianapolis Indiana
Electronics Engineering Technology
Graduated with Honors

18 Years of Sales Engineering Experience with the founders of the Contact Center Industry. Rockwell International, Melita and Davox.



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