Network Administrator/ Help Desk Resumes in US-Florida-West Palm Beach

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Professional Profile of Shawn -- Network Administrator/ Help Desk
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Title:

Network Administrator/ Help Desk

Location:

US-Florida-West Palm Beach

Work History:

Professional Experience

Systems Administrator 2004 to Present Chumney & Associates
• Installed and configured more than 50 facility’s workstations/laptops while providing IT support to all end users to ensure efficient system usage in a fast-paced advertising environment.
• Make sure servers and Windows & Mac OSX workstations stay up to date and investigate new technologies to implement.
• Performs hardware, software and network upgrades for the entire company
• Implementing and maintaining system security and configurations of 4 company servers
• Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems.
• Resolve technical failures/outages in a timely manner
• Oversees and evaluates system security and back up procedures, while implementing new security policies and setting parameters for employee levels
• Maintain all licensing needed on software

IT Consultant 2004 to Present Living Color Development, Inc.

• Setup Small Business Server 2003.
• Configure remote computers.
• Design technology setup in new homes.
• Answering technical calls and providing support by phone or remote support

IT Helpdesk 2004 to 2005 Christ Fellowship Church

• Managed 150 Windows 2000 and XP Pro workstations.
• Answered questions regarding MS Office 2000, 2002, & 2003 software.

Technical Support Engineer 2001 to 2003 The Answer Group

• Solving hardware and software issues for Gateway customers.
• Trained new technicians for the Gateway account
• Document ALL calls, all conversations, all emails and all chats in the ticket tracking software. No customer interaction should be left undocumented

Skills:

Computer Software Experience

● 9 years troubleshooting/configuring
● MS Windows 2000/XP/Vista
● MS Office Suite 2000/2003/2007
● Mac OSX 10.3/10.4

Computer Hardware Experience

● 12 Years PC computers, 6 Years Mac
● 6 Years troubleshooting/configuring
● 6 Years routers/networking/firewall/wireless

Education:

A+ Certification
CompTIA A+
Associate of the Month

Endorsements

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Shawn has endorsed 0 Members.
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