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Professional Profile of Walter -- Network Administrator
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Title:
Network Administrator

Location:
US-Georgia-Atlanta

Work History:
FULTON PAPER COMPANY, Austell, Georgia 2007 – Present
Senior System Analyst

Impact to Company

• Increased the sales efficiencies by 20% by implementing a successful Wireless solution for our Sales Force using the Verizon Air Cards
• Increased service levels by 25% implementing a successful off-site backup, restore and disaster recovery program
• Improved inventory control accuracy from 65% to 99% by developing a comprehensive Asset Management system
• Decreased user down time by 35% by implementing a successful Help Desk
• Increased technicians response time by 25% by researching and implementing a successful Remote Access Program
• Decrease Fax times by implementing an enterprise wide Fax solution using XMedius and Microsoft Exchange 2003 so users could fax directly from their desktops

Job Description

• Handled the Network Administration of thirty-two Windows 2003 Servers
• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs
• Coordinated hardware and software installations and upgrades to ensure work is performed in accordance with company policy
• Assisted in hardware installation and maintenance of workstations, servers, network equipment
• Remotely supported via Logmein fifty-two District Sales Representatives
• Provide support for the Cisco 79XX VoIP phone system
• Supervise the day to day operations of the Help Desk and Technical Support Group
• Handled for the Keyscan administration for door entry security

CARDIOVASCULAR MEDICINE, PC. Marietta, GA 2006 – 2007
Senior System Analyst

Impact to Company

• Developed new scanning procedures that decreased the network bandwidth by 20%
• Decrease patients wait time by 28% by implementing the new laptop/tablet Midmark EKG machine and software
• Improved patient service by designing and implementing a DSL/Terminal Services connection in the Hospitals so the Doctors could access their patient files without having to return to the office

Job Description

• Provided the day-to-day network administration including backups
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning. Recommend course of action and implemented as approved
• Assisted in hardware installation and maintenance of workstations, servers, network equipment
• Successfully designed, built and implemented Microsoft Windows 20003 servers, Microsoft 2000 Exchange server and Microsoft Terminal Servers

HEALTH UNIFIED, Inc. Kennesaw, GA 2004 - 2006
Senior System Analyst

Impact to Company

• Developed a successful imaging procedure for over 3,000 workstations that reduced imaging time by 40%
• Spearheaded completion of a major migration to bring all workstations from Windows 2000 to Windows XP one month ahead of schedule

Job Description

• Supervised a staff of seven providing workstation configuration and installation of Windows XP for WellStar’s 3,500 + users
• Provided Novell account administration and user support for WellStar employees
• Worked with the management team to developed security policies
• Worked with WellStar’s Network and Application groups testing various software packages

Cobb County School District, Marietta, GA 1998 – 2003
Assistant Director, Information Technology

Impact to Company

• Decreased open service request from 800 per day to under 150 per day by reorganizing the Technical Specialist program for the Cobb County District
• Improved service levels for the schools by implementing a successful training program for the Technical Support Specialist.
• Handpicked by the Superintendent to build the Technology Support Specialist Group from five technicians to 109 technicians; this was completed within 6 months.
• Designed and implemented the Food Service technical program that decreased the Food Service down time 30%

Job Description

• Designed and implemented the Technical Support Manual and the Technical Support CD to be used by all Technical Support Specialist and Schools
• Responsible for hiring additional staff and annual staff evaluations
• Provided technical input for all bid processes involving Technical Support for Cobb County School District


Skills:
Microsoft 2003 Server
Microsoft 2003 & 2007 Exchange
Microsoft Windows Vista, XP & 2000
Microsoft Office 2007, 2003, XP & 97
IBM I_Series
Panda Managed Office Protection
Novell Netware 6.0, 5.0, 4.11 & 3.12
Novell GroupWise
Symantec Ghost
Remote Desktop Management
Logmein Remote Access
Cisco VoIP phone system
Cisco Unity Connection
Cisco Unified Call Manager
Microsoft Project 2007
Business Objects Central Management
Verizon 5750 Air Cards
Wireless 802.11a/g/n
Keyscan Access Control
MX Control Console Email Firewall
Juniper Netscreen VPN


Education:
BS, Business Administration, Almeda College and University, Boise, Idaho

Computer design, Control Data Institute, Atlanta, Georgia

Microsoft Project 2007, New Horizons, Marietta, Georgia

Wireless Engineer, ITT Inc., Cleveland, Ohio




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