|
|
Title: |
Technical Writer
|
Location: |
US-Texas-Austin
|
Work History: |
AFFINEGY - Austin, TX (Home networking solutions)
ONLINE HELP CONSULTANT [01/2009 – 05/29]
Created online help for InstaLAN 4 home networking solution using RoboHELP 8 and Adobe Creative Suite. Customizing for specific clients' needs.
COREMETRICS - Austin, TX (Leading provider of web analytics solutions)
TECHNICAL WRITER [03/2005 - 01/2009]
Responsible for designing, writing and maintaining online help systems (WebHelp and FlashHelp) and user documentation for web-based online marketing and business optimization solutions, including behavioral analytics and precision marketing services.
Also created in-house documentation and interactive training material for developers, customer-facing support and clients.
COREMETRICS - Austin, TX (Leading provider of web analytics solutions)
TECHNICAL WRITER [10/2004 - 02/2005]
Documented procedures, processes and policies for database migration, backup, emergency and day-to-day data warehousing activities. (Contract Position through KForce.)
IBM - Austin, TX (World's largest information technology company)
TECHNICAL EDITOR [07/2004 - 09/2004]
Rebranded and edited newly acquired training material. Converted it from PowerPoint to FrameMaker. Created user documentation for in-house trainers. (Contract Position through TEK Systems.)
PERVASIVE - Austin, TX (Data management and transformation solutions)
TECHNICAL WRITER [09/2003 - 07/2004]
Researched and created documentation for data integration and migration products. Created WinHelp and WebHelp online documentation using Word, RoboHelp and FrameMaker.
NE RICHARDSON LTD - Various client locations, UK (Documentation specialist)
TECHNICAL WRITER, ONLINE HELP DEVELOPER [08/1997 - 12/2002]
Researched and wrote business procedures, online help, user guides, reference manuals and training materials for computer hardware, software, networked systems and Windows APIs.
Created WebHelp, HTMLHelp and WinHelp systems using RoboHelp and Framemaker.
Trained and supported developers and non-technical staff to write similar documentation using RoboHELP, Microsoft Office and other software tools.
Clients included:
- CHILD SUPPORT AGENCY: Edited and managed intranet business procedures, screen help and field help for UK government's child benefit system.
- NCR FINANCIAL SERVICES: Researched and wrote user guides, WinHelp and HTMLHelp for a range of programming tools and Windows extended financial services.
- HOMEOWNERS FRIENDLY SOCIETY: Created Word templates and macros for generating form letters and policy packs for customers with special reference to potential Y2K issues.
- SMART PEOPLETIME: Revised and edited online help and reference material for specialist timekeeping and attendance software.
- NATIONAL AIR TRAFFIC SYSTEMS: Edited early design specification drafts for backup system.
- GEC ALSTOM: Researched, wrote and developed online help for power station relay monitoring and offsite control packages.
- ENVIRONMENT AGENCY: Created and maintained library of standards and procedures for rollout of new nationwide computer network when numerous government agencies combined.
BACG - Leeds, UK (Supermarket and warehousing distribution systems)
SENIOR TECHNICAL WRITER [1993 - 1997]
Directed activities of three staff technical writers and two contractors in writing and producing documentation for data warehousing systems for supermarket and retail distribution industry.
Created text, illustrations and graphics for sales and marketing materials such as product descriptions, brochures, technical reference and presentations.
Oversaw transition from traditional, function-based, paper documentation to process-driven, new media delivery systems such as online help and PDFs, improving delivery and usability.
DRIFTGLOW DATA - Various client locations, UK (Documentation specialist)
TECHNICAL WRITER [1989 - 1993]
Researched and wrote user guides and reference manuals for hardware and software, working alone or as key team member depending on client requirements. Clients included LEGAL & GENERAL, UNISYS, ICL, BRITISH AEROSPACE and BACG.
BOS SOFTWARE - London, UK (Portable business and office application software)
TECHNICAL WRITER [1986 - 1989]
Wrote user manuals for the entire range of BOS accountancy, business, office and programming products. Developed text and graphics for sales and marketing materials.
|
Skills: |
* CORE PROFICIENCIES *
- Technical writing and editing
- Online help
- Illustration and graphics
- Internal collaborative tools
- Website design and authoring
- Publication and document design
- Multimedia
* TECHNICAL TOOLBOX *
Captivate, Confluence, Corel Draw, Dreamweaver, Excel, FrameMaker, HTML/CSS, Illustrator, InDesign, JavaScript, Photoshop, Powerpoint, RoboHelp, SharePoint, Visio, Wiki, Windows, Word
|
Education: |
SHEFFIELD METROPOLITAN UNIVERSITY Sheffield, UK
HND - Applied Chemistry.
GUARDIAN COMPUTING Leeds, UK
City and Guilds - Technical Communication.
|
Endorsements
|
 |
Nigel has received 0 endorsements.
|
Nigel has endorsed 0 Members.
|
| |
Rank |
Title |
Location |
Status |
Actions |
|
Public Messages
|
|
| From |
Date |
Message |
No public messages. |
|
|
