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Title: |
Program Manager / Senior Project Manager
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Location: |
US-California-Oakland/East Bay
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Work History: |
EMAIL: Enterprise_Services_Manager@yahoo.com
15+ years Functional Management experience
Industry experience:
• Biotechnology, Pharmaceutical, Healthcare, Hospital & Clinics
• Business Application Software, Technology
• Commercial Banking, Brokerage, Financial, Investment Banking, Insurance
• High-Tech, Computer Hardware, Telecommunications, Wireless
• Professional Services, Managed Services
Local Northern California – San Francisco Bay Area Resident, US Citizen, Open to FTE or CTH or LTC – W-2 Only, No relocation, 20% travel or less
5/09 – Present Senior Program Manager / Project Manager
Industries: Business Application Software, Technology
• Drive planning, analysis, process, optimization, communications, encompassing go-live business applications & technology, solutions & services infrastructure implementation
• Enhance, publish & deploy products, localization, incentives & tools
• Kickoff product development strategy, packaged solutions, product services & training
• Roll out products partnered with Big 4 Consulting Services, Hardware & Software Vendors
- Accenture, Deloitte, IBM (Industry Verticals – See below)
Plan, Schedule & Execute Global PMO initiatives, training, working sessions, status meetings
Tools: MS Project, MS Office, MS PowerPoint, MS Word, MS, Excel, MS Visio, Adobe, Intranet, Wiki, TelePresence
Complete requirements, program scope & roadmap, metrics, communications, change management
Document plans, program organization chart & process, workflows, meeting agendas & minutes, issues, executive steering committee presentations, formal approval decisions & status reports
Manage governance, timelines & resources, monitor & track multiple projects - 14 workstreams; resolve action items, risks & issues; Provide consolidated budget, deliver reports,
communicate status to stakeholders & sponsors
Initiate & deploy continuous improvements, business process solutions
Partner, Collaborate & Lead EMEA/LATAM/USA Global & Virtual Teams specializing in:
Analysis, Applications, Content Management, Cross-Channel Analytics, Engineering, Field Operations, Infrastructure, Large Enterprise & SME Marketing Domains, Licensing, Manufacturing, Merchandising, Packaging, Portal, Portfolio Management, Process, Procurement, Product Development & Project Management, Quality Control & Test, Sales, Software, Solutions Development, Strategic Alliances - Big4 ISV IHV SI OEM & Reseller Partners, Web
All Teams achieved high quality program execution & transparency, business results & target return on investment goals
Industry Verticals: Banking, Consumer Products, Healthcare, High Tech, Life Sciences, Media, Oil & Gas, Professional Services, Public Sector, Retail, Telecommunications, Transportation & Logistics, Utilities
Additional Management Skills & Scope of Delivery listed below
4/08 – 4/09 Senior Project Manager / Program Manager
Industries: Banking, Healthcare, Managed Services, Network, Telecommunications, Wireless
Manage Customer Facing Projects for Healthcare & Financial Services Clients:
* Enterprise Applications, Portal, Security, COTS Products & Tools, Software
* Call Center, Unified Contact Center Enterprise, Telephony
* Advanced Network Services, Wireless, Engineering & Managed Services - 24X7X365
* Asset Management, Provisioning, Configuration, IT Infrastructure, Telecommunications
* Data Center, Co-Location Facilities, Consolidation, Migration, Systems Integration
* Real-Time Customer Support, Root cause incident analysis, Cross-Domain solutions
Utilized industry best practices, SDLC, PMI|PMBOK, Six Sigma, DMAIC, ITIL, ITSM, ITPMM
Key Liaison to Executive Sponsors, Customers, Partners & Stakeholders
Lead planning, gathered requirements, developed scope, managed client expectations, metrics, $3M - $14M Budgets, P&L, SOW Statement of Work & Exhibits, Fees & expenses, resource teams, change management, QA quality assurance, governance, delivery & signoff
Lead Teams, delegated tasks, 30 resources: Analysts, Architects, Asset Management, Contract Manager, Database, Developers, Engineers, Enterprise SME Domain Expert Program/Project Managers, PMO Financial Specialists, Technicians and Vendors
Conducted daily customer meetings, created & updated project plans
Solved problems & issues escalated, control & mitigate risk, track progress & decisions, publish accurate status reports for clients, sponsors & stakeholders
Completed project plans, process improvements, SLA/SLM compliance, delivery
Additional Management Skills & Scope of Delivery listed below
4/06 – 4/08 Senior Project Manager / Program Manager
Industries: Biomedical, Biotechnology, Healthcare, Medical Device, Pharmaceutical
* End-to-end planning, $2M+ Budgets, Change & Project lifecycle execution of:
• Applications, COTS Software & Hardware Design, Customization, Internet/Web
• Merger & Acquisition - M&A Transition, People & User migrations, transition of assets
• Data Center - Expansion, Migration, Hardware Cabling Rack Power HVAC Conduit Circuit Installs, Network & Systems integration, Infrastructure conversion & consolidation
• Facilities - Space planning, Office relocation, Infrastructure & facilities build outs
• VMware, Virtualization - Consolidate 443+ Servers; Integrate Systems & Databases, Application Migration of Legacy & Proprietary Systems – ERP CRM Oracle LIMS SAP
• Green IT - Conducted PG&E analysis reducing virtualization project cost, reduce data center energy foot print; increase re-use, energy efficiency, return on investment
• Enterprise Security Engineering - Global MSSP Managed Security Service Provider replacement & training, assessment, compliance & vulnerability remediation, intrusion detection procedures & logging, IDM, User IAM Access Management; IDS probes, VMS Server, VPN, Modem, Firewall upgrades
• Enterprise Infrastructure Operations - Procure Build Refresh Upgrade Migrate Rollout - Servers (IBM, HP, Sun), business systems (desktops, laptops), Windows Solaris Database UNIX OS Upgrades, SAN & NAS Disk Storage Expansion; Cloud Computing, SaaS Software as a service, on-demand web applications; Configure, Upgrade & Migration of Print Servers & Validated e-Fax Rightfax Servers used for clinical trials
Compliance - FDA GxP 21 CFR Part 11 SAS70 SOX ERES Electronic Records, Electronic Signatures, cGMP/GLP/GCP/GAMP Quality Validation PV DQ IQ OQ PQ
Methods - ITIL ITSM SDLC AGILE Waterfall PMI PMBOK Six Sigma Mercury PPM
Build strategy & document critical path MS project plans, WBS/milestones/tasks duration, resource allocation, internal & external dependencies, approved phases & deliverables
Define requirements, hire resources & deliver gap analysis, cost models, scope & plans
Process owner initiating capital funding awarded by the Executive Steering Committee
Lead Global Teams & 20+|- Business, M&A & IT resources with direct reports: Onsite and Offshore Design & Engineering teams, Vendors, Contractors, Analysts, Database & Systems Administrators, IBM Resources, Project Managers, Data Center teams, Network & Security Technologists; Partnered & Supported Application Management
Provided Backup for Enterprise Operations Director on extended leave
Business Sponsor Liaison & Program Manager: Program Manage, produce and oversee product development & enhancements, inventory control, global RMA return merchandise authorizations; Manage & Track SLA/OLA Service/Operational Level Agreement performance – Exceed, Meet or Miss, charge backs, SLA support & maintenance
Handled procurement, sourcing, vendor selection, RFQ/RFI/RFP/RFS, contract management, pricing & contract negotiation, purchasing, issued purchase orders & approved invoices
Plan, organize, train on re-designed PMO Project methodology, BPM Business Process Management with PMO teams; Updated SOP Standard Operating Procedures, PPM Mercury Governance Portfolio & Livelink
Managed project kickoff, go-live deployment, risk, issues, support, monitoring & tracking results; owned status reporting, making decisions, post implementation knowledge transfer, lessons learned, project closure complete and in compliance
Additional Management Skills & Scope of Delivery listed below
12/04 - 4/06 Business Program Manager | Lead Project Manager
Industries: Healthcare, Hospital, Insurance, Non-Profit
Delivery of several strategic product development programs
Managed $11M budgets, scope, risk, change, quality, SLA, planning & deployment
Set direction for up to 20+ Healthcare, Business & Technical SME Managers with direct reports, Analysts, Application Coordinators, Architects, Designers, Development Leads, Engineers, Project Managers, Trainers, Security, Compliance; Specialists in Healthcare | Hospital | Medical | Clinical | Operations | Finance | Accounting | Claims | Billing
Coordinate business input for requirements & usability, completed JAD joint application design & development, customization, application delivery
- Mapped applications by function, documented gaps, designed solutions
Conducted business strategy meetings presenting functional specifications, designed workflows, validated process mapping, planned execution in iterative cycles and as a result delivered integrated plans & delivery schedules required for Program implementation of several concurrent projects in scope:
- HIM Healthcare Information Management, Informatics
- ERP, EPIC – Resolute/Cadence/Epicare/Prelude/ADT, Ingenix Products customized for:
* Billing Systems Automation, Finance, Charge Capture, Revenue Cycle Solutions
* Claims Processing, Fees, Adjudication, Integrated delivery
* Clinical Information Systems CIS
* Electronic Medical records EMR / HER / HIE / MIPS, Benefits
- Healthcare portal for Health plans enrollment & maintenance involved development & content management, ecommerce/eHealth online content integration & search
- HIPAA ERES PCI DSS Compliance, Quality assurance & UAT User Acceptance Testing
- Big4 Deloitte RFI/RFP & Statement of work chartered to deliver 3rd party software, hardware, integration & interfaces compatible with new & existing applications
- Business Infrastructure, Desktop, Hardware, Security, Business Continuity & SLA
- Retail POS, Co-Pay payment management systems & Kiosks solution
Assigned to obtain executive approval - funding & delivery sign-off for:
* Accounting & Billing Systems Development, GL Interface Design
* Gap Analysis - Billing, Collections - Workers Compensation, Self-Pay,
Commercial Health Plans, COB/TPL, Medicare | Medical, Finance and Accounting
* Operational Readiness, Training, UAT User Acceptance Testing, Implementation
Conducted kick-off presentations, team meetings, coached project/product managers, delegated tasks; Presented scope, design workflows, critical path Microsoft Project WBS|GANTT schedules with concise timeline, milestones, resources, tasks, dependencies; verified approval, understanding and commitment to the Program from Resources, Teams and Sponsors
Supervised assigned project resources & vendors throughout the program life cycle, monitoring & tracking results
Reported status to project sponsors & stakeholders as well as multiple steering committees, managed expectations, resolved issues, completed deliverables
Additional Management Skills & Scope of Delivery listed below
01/04 - 12/04 Senior Technical Project Manager
Industries: Consumer Electronics, High-Tech, Semiconductor, Storage
Enterprise Hosting Co-location Project - Consolidate Web & SAP Applications, Global Data & Systems Infrastructure Services; Relocate SAP Application Hosting & Web Hosting from Corporate Data Center to AT&T Colocation site built from scratch
- Consolidation, Reduce cost of leased office space, equipment & shared services
- Build business continuity & disaster recovery programs
- Realized ROI return on investment 3 years
Developed global deployment & migration plans for all systems, data center, storage, data, telephony, applications, databases, hardware & software, networks
Facilitate server consolidations, network convergence Data/Voice/Video/VoIP/Telephony, security IDM IAM SSO user migration, data storage, telecommunications, application performance, interface development, circuit installs & engineered solutions
Conduct status meetings to review progress on milestones, tasks, issues, test, integration & migration, business impact risks, future plans & next steps
Managed use of shared resources, risk, change, $2M+ budgets, cost, expenses, revised SLA, disaster recovery policies & procedures, report status to sponsors
In charge of technical resources - Architects, Systems, Data Center & Network Managers, Engineers & Developers, Security, Systems & Database Administrators
Additional Management Skills & Scope of Delivery listed below
8/98 - 12/03 Consulting Engagement Professional Services Project Manager
Industries: Computer Hardware, High-Tech, OEM Professional Services
Industries Serviced: Big 5, Business Services, Consulting, E-Business, Financial, High-Tech, Internet, Networking, Security & Communications, Retail, Semiconductor, Software, Storage, Supply Chain, Technology, Telecommunications, Transportation, Web, Wireless
Customer Facing Professional Services Project Manager / Project Engineer provided value-added solutions & best practices for start-up to Big 5 & Fortune 500 firms
Accountable for end-to-end planning & service delivery, process, scope management, contract management, negotiation, statement of work signoff, staff augmentation & timesheet approval, service level agreements, resource commitments & utilization, customer billing, invoice approval, issues resolve, reporting status & achieving results
Gathered OEM product requirements, design client solutions & customizations each project was undertaken to create based on product innovation strategy, target markets, competitor's matrix & customer input for use partnered with Thought Leaders in Sales, Manufacturing, R&D Research & Development, Engineering Architecture
Participated in presales, mapped complex end-to-end solutions, developed statement of work estimates & proposals, presented solutions to customers
Create, Develop & Deliver proposals, statement of work - time & materials, fixed price, ROI estimates, MS project plans, artifacts, Visio diagrams & workflows, status reports, change requests, PowerPoint presentations, ad hoc project & process documentation
Managed customer kick-off meetings & expectations, risk, change, issues, $5M+ budgets, billing, revenue profit & loss, forecast vs. actual, funding approval of cost & expenses
Established Project queue priorities, performance metrics standards, service level analysis & agreements, field operations issues resolution & training
Implemented Sales initiatives engaging & leveraging ISV IHV alliances
Coordinated Custom Hardware, Software, Packaging, Logistics & Support, Installs, Upgrades, OEM/VAR/Reseller RMA return merchandise authorizations, warranty, vendor escalations, Hardware & Software maintenance & service contracts
Monitored hardware & software license renewals, order process, acceptance thru fulfillment, setup & use, maintenance
Managed up to 30+|- Direct reports & staff augmentation, onsite & offshore resources including Cross-functional SME Managers, Team leads, Engineers, Developers, Designers, Architects, Database & Systems administrators, Technologists & Analysts
Certified LOB Line of Business Sales & Systems, Security, Storage, Six Sigma, PMP & OEM Product line, Professional Services competency certifications complete
Hands-On & dedicated to achieve quality in advanced planning & execution for Management / Director / VP / Executive / Partner C level customers, sponsors & stakeholders, providing exceptional services & solutions delivery
Additional Management Skills & Scope of Delivery listed below
7/97 - 7/98 Project Manager
Industries: Brokerage, Financial, Investment Banking, Trading
Full lifecycle Development, Infrastructure & Delivery of IT Solutions
Hired to own development, re-engineering enhancements, data center consolidation & capacity, planning process inputs to produce IT service improvements initiated with numerous stakeholders, resulting in subsequent project plans & execution
Initiated projects, gathered requirements, created business case & charter, lead procurement, cost & risk analysis, documented solutions for budget approval
Completed kick-off meetings, present scope, project schedules, product evaluation, budget, status, training, BCP, process, parallel & reverse parallel testing & communications plans
Manage $1.5M budgets, teams & process improvements; monitored purchase requisitions & delivery, provided consolidated status reports reflecting project progress on several project deployments
Setup product demonstrations, set vendor direction, change management & compliance next steps
Took ownership, handled root cause analysis, pushed conflict reconciliation, solved issues with design & technical teams, mapped strategy & systems workflow using PowerPoint & Visio; managed onsite & remote teams - Analysts, Data Center Architects, Engineers, Programmers, QA Testers, Technicians, Vendors
Measured pilot deployment, simulation testing, contingency fallback procedures, QA testing results with technical & non-technical project teams; determined if the solution worked, discussed problems experienced, issues uncovered for resolution, impact to service level agreements, re-design vs. implement decision
Disaster Recovery involved architecture mapping, business continuity planning, documentation, analysis, inventory, risk management and recovery readiness testing
Completed delivery & provided performance feedback for assigned technical resources
Additional Management Skills & Scope of Delivery listed below
1/96 - 6/97 Project Manager | Business Consultant
Industries: Commercial Banking Industry
Manage up to 30 technical re-engineering projects managed simultaneously that involved significant business risk in multiple production data centers
In charge of highly-visible large-scale projects, escalation & exception issues, risk & impact of deliverables, executed projects with control and predictability
Managed up to 40 resources, changing priorities, project life cycle execution using structured framework & PMMS project management methodology standards
Midrange System Upgrade initiated to resolve high utilization (80%) production problems; Expedited delivery results rated 99.5% involved two Data centers, Tactical planning, Data management, Integration, Network, Applications Development, Engineering, QA, Facilities, Security, Training & Disaster recovery; manage to ensure positive outcome of numerous projects, resources & end-to-end lifecycle: Architect, Design, Develop, QA Test, Deploy & Support
Developed scope definition based on business partner requirements, process, cost & deliverables; obtained $3.2M budget approval, led design, development, QA, version & production releases, managed interdependencies, change management, risk mitigation, pilots & implementation tracking progress from inception thru transition to support, completed technical documentation
Handled production readiness reviews at frequent intervals; decisions on primary and contingency safeguards for network connectivity, data recovery, technical support response time, escalation, identity management, internal external system access security
Audited engineering design solutions, hardware/software required for each location verifying multiple site readiness; monitored results, completed install scripts, procurement & equipment inventory
Created & distributed status reports; reported deployments scheduled incrementally in response to business risk, security & safety issues; delivery complete and on time
Optimized increased capacity for overall business & customer 24X7 systems in multiple data centers; monitored systems response time to help prevent this production issue the project was initiated to resolve
Additional Management Skills & Scope of Delivery listed below
1/91 - 12/95 Information Technology Manager – Technical Services Management
Industries: Healthcare, Medical Hospital & Clinics, Managed Care, Insurance
Leadership & Day-to-Day Management of distributed systems; Keeping systems online & running efficiently, 24X365 coverage; continuous improvements
Technical Service Division Manager in charge of IT Operations as well as
Applications Support, Call Center, Data Center, Development, Infrastructure, Network, PC Desktop Laptop Servers, Projects, Software, Storage, Strategy, Systems, Interfaces, Technical Support, Telecommunications, Training supporting Local & Remote Site End Users, Facilities and Production Support Help Desk, Vendor Management
Managed technical hands-on staff - Hire/Fire/Promote/Delegate/Train/Evaluate;
11 direct reports, 40+|- contractors & vendors – Administrative Assistants,
Analysts, Coordinators, Engineers, Operations, Programmers, Software specialists,
Systems / Network / Database administrators, Technical Support, Trainers, Vendors & Consultants
Authorized hiring, firing, staff reviews, capital & operations budgets, earned value, maximizing cost savings & reduced expenses, approved IT operations costs;
Managed purchases, procurement & expenses, contracts, projects, change management, product evaluation, RFP, ROI, TCO & Outsourced Services
Managed projects partnered with sponsors, steering committees & stakeholders
Medical Clinics & Hospital – Nurse Practitioners, Physicians, Medical Groups, Healthcare Plan Administrators, Medical Records, Billing, Facilities, Finance & Business Operations
Allocated resources based on critical business needs and competing priorities
Enabled IT Governance processes reflecting compliance measures required
Business Technology strategies implemented maintained EAP Employee Assistance Program, Managed Care, Intake, Case Management, Member Services, Healthcare, Hospital, Clinical Operations & Information Systems, EMR EHR Medical Records & Provider Networks
Performance & capacity planning, re-structured ethernet architecture increasing service levels by re-cabling two building floors, built applications QA testing labs
Developed M&A Merger & Acquisition strategies based on revised business model initiating business infrastructure, integration & service alignment, People & Process transformation, facilities expansion & closure, office relocation; migrate data center & call center, remote sites & offices
Maintained communications, quality, key performance metrics, service level agreements
Service Level Management, implementation & routine preventive maintenance included:
• Asset management, overall capacity & utilization
• Business continuity risk response planning, backup/restore testing & execution
• Configuration management, Distribution & Release management
• Infrastructure, computers, printers, facilities, equipment, supplies & tools, OS, storage, patch management, drivers, interface, hardware, server, desktop, applications & software installations, refresh & upgrades
• Overall Security – Physical, User Access, Network, Remote, Firewall & Virus remediation
• Workplace Safety
Handled incident management, escalations, problem resolution, critical business production outage recovery
Implemented process improvements, department re-organization, promoted, hired & trained employees, engaged vendor services, achieved better staff performance & results
Additional Management Skills & Scope of Delivery listed next
Management Skills & Scope of Delivery:
Active Directory AD
Analytical
Apache Tomcat
API
Application Development
Archive, Backup & Restore
Asset Management, Inventory Database, Equipment EOL, Spares Utilization
BI Business Intelligence
Billing
BOM Bill of materials
Budget Management * Capital & Operations * $5M+ *
Business Application Development
Business Case
Business Continuity Planning BCP
Business Data Warehouse
Business Objects
Business Process Management BPM
Business Process re-engineering BPR
Business Requirements, Business Risk & Business Analysis
Business Solutions
Business Systems
C, C++, VC++, CGI, Perl
Call Center * Contact Center
Capacity Management
Capital Projects
CAT5
Change Management
Change Requests
CIP CPG
Cisco Routers & Switches, UCS, IP Telephony, TelePresence, VoIP
Citrix Gateway
Client Server
Clustering
Collaboration Work Space, Livelink ECM, Central Repository
Colocation AIP NAP ASP WAP
Communications Management
Configuration Management
Constraints
Content Migration
Contingency Operations
Conversion
Cost Benefit Analysis - Costs & Expenses, TCO, NPV, ROCI, ROI, ROE
CRM Deployment
CSV
CTI IVRU ACD ERS PBX ACD CLEC IXC Verizon AT&T Siemens
Customer Portal
Customer Services & Relationship Management
Customer Surveys
Data Center - Operations Migration Consolidation Build-outs
Data Processing
Data Quality
Database development upgrade & data migration
Dell HP IBM SUN
Deployment Manager
DHCP LDAP
DMADV Process Re-design - Define, Measure, Analyze, Design, Verify/Validate
DMAIC Define, Measure, Analyze, Improve, Control
Document management
Documentum
DSS
Eclipse
ECS E-Commerce System * E-Business B2B B2Bi B2C B2E
EFT ACH ARP ATM ADP
EHR Electronic Health Records EMR
EMAIL IM SMS MMS
EMR Medical records
EMS
Engagement Manager
Engineering
Enterprise Infrastructure
Enterprise Services
EPIC Resolute Cadence ADT EpicCare Ambulatory Prelude Tapestry
EPM
ERES Electronic Records Electronic Signatures
ERP Implementation
ESP Enterprise Security Platform
Ethernet
EVMS Earned Value Management System
F5 Hardware Enterprise Mgr
Facilitation
Facilities CRE - Data Center, Call Center, Office moves, changes, & expansion
FDA GxP Compliance 21 CFR Part 11 cGMP/GLP/GCP Quality Validation DQ IQ OQ PQ
FDDI
Fiber Optic
Field Ops Mobility
Financial Management, Financial Modeling
Firewall Checkpoint
Foundry ServerIron
Frame Relay
FTM FTP
Gateways Bridges
GE IDX
Global IT Operations
Global Messaging Systems
GUI
Hardware Software Fiber Switch Rack Conduit HVAC Power Cabling Circuit Installs
Health Care Insurance and Providers
Health Information Services
Healthcare IT
HealthPresence
Help Desk
HTML XHTML XML SHTML CSS WML
Hubs
Human Resources HRIS HRMS HCM
IBM SNA AS/400 eServer iSeries P-series AIX Netcool Tivoli Cognos WebSphere MQ
IDF MDF
IDM Identity Management * SSO Single sign-on * IAM Access Management
IIS HTTP
Informatics
Intake/ Inpatient Hospital Provider Network * Outpatient Clinic
Interfaces
Internet Intranet Extranet
Interoperability
Interwoven
IP IPX SPX
Issues Management
IT Governance
IT Planning
IT Process
ITIL IT Infrastructure Library
Java J2EE eJB JSP J2ME Jiro Jini JavaScript
KPI Key Performance Indicators
LAMP Linux Apache http server MySQL PHP/Perl
LAN WLAN VLAN MAN WAN
LIMS Laboratory Information Management System LIS Empower Maximo LabWare SQL*LIMS
Localization
Lotus Notes
MAC Moves Adds Changes
Mainframe Mid-Range Legacy Systems IBM 3090 MVS/XA DB2 CICS TSO COBOL VTAM ISPF
Manager, Service Delivery
Medical devices
Mercury Governance
Merger & Acquisition
MES
Methodology
Metrics
Microsoft .NET MOF MSF
Microsoft Project Server
Middleware WebMethods
Midrange Systems
MIS Management Information Systems
MMIS Materials Mgmt
Mobile WTLS W-CDMA 3G Cellular J2ME Brew WAP WAE WISP WLAN WASP
MOM Message Oriented Middleware
Money Transfer
MPLS LDP ATM Ethernet FR
MS Access
MS ASP.NET
MS Excel
MS Exchange Server
MS FrontPage
MS Internet Explorer IE Browser
MS Office 2003 2007
MS Outlook
MS PowerPoint
MS Project
MS SharePoint MOSS WSS
MS SMS
MS Windows NT 2K XP 2003 Vista 2007 Server 2003 2008 R2
MS Word
MSP Managed Services Provider
Negotiation
NetBackup
Network Engineering * Network Operations Center NOC * Network Management
Network Equipment Room RE-Design
NMS
Novell GroupWise * Novell NetWare
NSP
N-tier SOA Service-Oriented Architecture
OEM Original Equipment Manufacturer Product Support & Deployment
On Demand Services & Subscription based products
OO OM OOA OOD UML Data Modeling, Object Modeling
Open Source
Operations Tools Documentation
Oracle 8i 9i 11i ODBMS|RDBMS 9.2.0.6 Standard & Enterprise
Order Management, Fulfillment, Invoicing
OSPF BGP
P&L Profit & Loss
Packaged Application Implementation
Packaging Process
Payment Processing
PCVS CVS ClearCase
Peripherals Printer, Scanner, Modems
PIMS Portfolio Information Monitoring System
PL|SQL
Platform Upgrades
PMI Project Management Institute
PMM PMO PMQP PQMP
Policies & Procedures
Portal Content Management
Portfolio Manager * PPM Project Portfolio Management
Practice Management
Problem Management
Process Improvements
Procurement Plan Forecast Process Approval RFI RFP RFQ Information Proposal Quote
Product Design Customize Deploy MRD PRD PLCM PMLC (Concept thru Operations Support)
Product Development
Product Integration Manager PIM
Product License Metering * LMS
Product Prototype Pilot Beta POC Proof of Concept
Product Research * Product Evaluation * Product Demos
Product Service Manager PSM
Production failover rollback
Program Integration Management
Program Management PgMP
Program Methodology & Templates
Project Control
Project FP&A Financial Planning & Analysis
Project Management Professional Certified PMP
Project Supervisor
Provisioning
Quality Assurance, Testing Plan, Test Scenarios, UAT, Validation
Quality Management * Quality Control * QMO
Rational Rose RequisitePro Clearcase
Real-time database simulations
Records & Data storage, retention & disposal
Recruiting * Staff Augmentation * Hire/Fire * SOW/VMS/HRIS/Bill/Invoice
Regulatory Compliance - GLBA, BCP, Sarbanes-Oxley, HIPAA, PCI, FDA, COBIT, ERES, SOX
Release Management
Relocation
Remedy BMC Marimba
Remote Site Management
Research & Development
Research & Evaluate Products
Resource Management
RFID Retail E-Tailer Up-Sell, Cross-Sell, POS
RightFax Server
Risk Assessments * Risk Management
Roll-outs * Domestic & International
Safety, Workforce & Workplace Management
SAN IBM EMC Hitachi SUN StorEdge Disk NAS RAID
SAP Business All-in-One, mySAP R/3 FI CO FM BW MM CS SM SD WM QM HR EP ESS PP PI
SAP Business Suite ERP CRM SCM SRM SCP PLM SAP Enterprise SOA NetWeaver Best Run Now
Scope Management
Secure Remote Access * RMON RSA
Security Management, Authentication, Monitoring, Intrusion alerts, Policy Audit
Senior Project Manager
Server, Security, DMZ Installs & Firewall Upgrades
Service level Management, SLM
Service Management, ITSM, BSM, SLA Service Level Agreements
Shared Services
Site Assessments & Surveys
Six Sigma DMAIC SIPOC DMADV SPC Lean
Sizing, Forecast, Monitoring
SMS IM MMS MOM IVR
SNMP
SOA
SOAP
SOC Security Operations Center
Software as a service SaaS
Software Development & Analysis
Solaris Sun OS UNIX
SONET OC-X DSX
SQA SQL Server
Staff Management & Supervisor – Hire Fire Promote Train Performance & Staff Development
Star Office
Statement of work proposals * Time & Materials * Fixed Cost SOW
SUN E10K E4500 iPlanet Ultra Netra Solaris
Supplier Management
System Analysis * Systems Development * Systems Integration
Systems Network Architecture SNA
T1 T3 DID POTS ATM 800# DSL ISDN Sonet
Taxonomy
TCP/IP
Team Building & Leadership
Technical Services Manger
Technical Support
Telecommunications Manager
Telephony IP Phones VoIP
Testing QA Unit Regression Integration Simulation Certify
Time Management
Traffic, Peering, Latency, Scale, Optimize
Training * E-Learning * Curriculum & Training setup * LMS
Transceiver
Trend Analysis * Trending & Reporting
Tuxedo WebLogic BEA
UCC CVP
UML Use Case
UNIX
Upgrades Application Capacity Desktop PC Laptop Windows Network OS Server Software SAN
UPS
User experience
User Interface
Validated Systems, SOP Standard Operating Procedures, Qualification
VB.Net
Vendor Contract Administration, New, Select, Renew, Transfer, Maintain, Cancel
Vendor Management
Verbal & Written, follow-up, listening & interpersonal communications
Veritas
Virtualization
Visio
Visual Basic
VM VMWare Virtual Appliance
Voice & Data Communications
Voice over IP Convergence Data / Voice / Video Conferencing
Voicemail
VPN MPLS IPSec SSL
War Room
Waterfall SDLC AGILE Scrum RUP PMI PMBOK ASAP CMMI RAD Six Sigma
WBS Work breakdown structures
Web Analytics
Web Application Design & Web Development
Web Hosting
Web Services
Y2K
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Skills: |
EMAIL: Enterprise_Services_Manager@yahoo.com
15+ years Functional Management experience
Industry experience:
• Biotechnology, Pharmaceutical, Healthcare, Hospital & Clinics
• Business Application Software, Technology
• Commercial Banking, Brokerage, Financial, Investment Banking, Insurance
• High-Tech, Computer Hardware, Telecommunications, Wireless
• Professional Services, Managed Services
Local Northern California – San Francisco Bay Area Resident, US Citizen
Open to FTE or CTH or LTC – W-2 Only, No relocation, 20% travel or less
5/09 – Present Senior Program Manager / Project Manager
Industries: Business Application Software, Technology
• Drive planning, analysis, process optimization, communications, go-live implementation
• Encompass business applications & technology, solutions & services, infrastructure
• Enhance, publish & deploy product content, packaging, localization, incentives & tools
• Kickoff product development strategy, packaged solutions, product services & training
• Roll out products partnered with Big 4 Consulting Services, Hardware & Software Vendors
- Accenture, Deloitte, IBM (Industry Verticals – See below)
Plan, Schedule & Execute Global PMO initiatives, training, working sessions, status meetings
Tools: MS Project, MS Office, MS PowerPoint, MS Word, MS, Excel, MS Visio, Adobe, Intranet, Wiki, TelePresence
Complete requirements, program scope & roadmap, metrics, communications, change management
Document plans, program organization chart & process, workflows, meeting agendas & minutes, issues, executive steering committee presentations, formal approval decisions & status reports
Manage governance, timelines & resources, monitor & track multiple projects - 14 workstreams; resolve action items, risks & issues; Provide consolidated budget, deliver reports,
communicate status to stakeholders & sponsors
Initiate & deploy continuous improvements, business process solutions
Partner, Collaborate & Lead EMEA/LATAM/USA Global & Virtual Teams specializing in:
Analysis, Applications, Content Management, Cross-Channel Analytics, Engineering, Field Operations, Infrastructure, Large Enterprise & SME Marketing Domains, Licensing, Manufacturing, Merchandising, Packaging, Portal, Portfolio Management, Process, Procurement, Product Development & Project Management, Quality Control & Test, Sales, Software, Solutions Development, Strategic Alliances - Big4 ISV IHV SI OEM & Reseller Partners, Web
All Teams achieved high quality program execution & transparency, business results & target return on investment goals
Industry Verticals: Banking, Consumer Products, Healthcare, High Tech, Life Sciences, Media, Oil & Gas, Professional Services, Public Sector, Retail, Telecommunications, Transportation & Logistics, Utilities
Additional Management Skills & Scope of Delivery listed below
4/08 – 4/09 Senior Project Manager / Program Manager
Industries: Banking, Healthcare, Managed Services, Network, Telecommunications, Wireless
Manage Customer Facing Projects for Healthcare & Financial Services Clients:
* Enterprise Applications, Portal, Security, COTS Products & Tools, Software
* Call Center, Unified Contact Center Enterprise, Telephony
* Advanced Network Services, Wireless, Engineering & Managed Services - 24X7X365
* Asset Management, Provisioning, Configuration, IT Infrastructure, Telecommunications
* Data Center, Co-Location Facilities, Consolidation, Migration, Systems Integration
* Real-Time Customer Support, Root cause incident analysis, Cross-Domain solutions
Utilized industry best practices, SDLC, PMI|PMBOK, Six Sigma, DMAIC, ITIL, ITSM, ITPMM
Key Liaison to Executive Sponsors, Customers, Partners & Stakeholders
Lead planning, gathered requirements, developed scope, managed client expectations, metrics, $3M - $14M Budgets, P&L, SOW Statement of Work & Exhibits, Fees & expenses, resource teams, change management, QA quality assurance, governance, delivery & signoff
Lead Teams, delegated tasks, 30 resources: Analysts, Architects, Asset Management, Contract Manager, Database, Developers, Engineers, Enterprise SME Domain Expert Program/Project Managers, PMO Financial Specialists, Technicians and Vendors
Conducted daily customer meetings, created & updated project plans
Solved problems & issues escalated, control & mitigate risk, track progress & decisions, publish accurate status reports for clients, sponsors & stakeholders
Completed project plans, process improvements, SLA/SLM compliance, delivery
Additional Management Skills & Scope of Delivery listed below
4/06 – 4/08 Senior Project Manager / Program Manager
Industries: Biomedical, Biotechnology, Healthcare, Medical Device, Pharmaceutical
* End-to-end planning, $2M+ Budgets, Change & Project lifecycle execution of:
• Applications, COTS Software & Hardware Design, Customization, Internet/Web
• Merger & Acquisition - M&A Transition, People & User migrations, transition of assets
• Data Center - Expansion, Migration, Hardware Cabling Rack Power HVAC Conduit Circuit Installs, Network & Systems integration, Infrastructure conversion & consolidation
• Facilities - Space planning, Office relocation, Infrastructure & facilities build outs
• VMware, Virtualization - Consolidate 443+ Servers; Integrate Systems & Databases, Application Migration of Legacy & Proprietary Systems – ERP CRM Oracle LIMS SAP
• Green IT - Conducted PG&E analysis reducing virtualization project cost, reduce data center energy foot print; increase re-use, energy efficiency, return on investment
• Enterprise Security Engineering - Global MSSP Managed Security Service Provider replacement & training, assessment, compliance & vulnerability remediation, intrusion detection procedures & logging, IDM, User IAM Access Management; IDS probes, VMS Server, VPN, Modem, Firewall upgrades
• Enterprise Infrastructure Operations - Procure Build Refresh Upgrade Migrate Rollout - Servers (IBM, HP, Sun), business systems (desktops, laptops), Windows Solaris Database UNIX OS Upgrades, SAN & NAS Disk Storage Expansion; Cloud Computing, SaaS Software as a service, on-demand web applications; Configure, Upgrade & Migration of Print Servers & Validated e-Fax Rightfax Servers used for clinical trials
Compliance - FDA GxP 21 CFR Part 11 SAS70 SOX ERES Electronic Records, Electronic Signatures, cGMP/GLP/GCP/GAMP Quality Validation PV DQ IQ OQ PQ
Methods - ITIL ITSM SDLC AGILE Waterfall PMI PMBOK Six Sigma Mercury PPM
Build strategy & document critical path MS project plans, WBS/milestones/tasks duration, resource allocation, internal & external dependencies, approved phases & deliverables
Define requirements, hire resources & deliver gap analysis, cost models, scope & plans
Process owner initiating capital funding awarded by the Executive Steering Committee
Lead Global Teams & 20+|- Business, M&A & IT resources with direct reports: Onsite and Offshore Design & Engineering teams, Vendors, Contractors, Analysts, Database & Systems Administrators, IBM Resources, Project Managers, Data Center teams, Network & Security Technologists; Partnered & Supported Application Management
Provided Backup for Enterprise Operations Director on extended leave
Business Sponsor Liaison & Program Manager: Program Manage, produce and oversee product development & enhancements, inventory control, global RMA return merchandise authorizations; Manage & Track SLA/OLA Service/Operational Level Agreement performance – Exceed, Meet or Miss, charge backs, SLA support & maintenance
Handled procurement, sourcing, vendor selection, RFQ/RFI/RFP/RFS, contract management, pricing & contract negotiation, purchasing, issued purchase orders & approved invoices
Plan, organize, train on re-designed PMO Project methodology, BPM Business Process Management with PMO teams; Updated SOP Standard Operating Procedures, PPM Mercury Governance Portfolio & Livelink
Managed project kickoff, go-live deployment, risk, issues, support, monitoring & tracking results; owned status reporting, making decisions, post implementation knowledge transfer, lessons learned, project closure complete and in compliance
Additional Management Skills & Scope of Delivery listed below
12/04 - 4/06 Business Program Manager | Lead Project Manager
Industries: Healthcare, Hospital, Insurance, Non-Profit
Delivery of several strategic product development programs
Managed $11M budgets, scope, risk, change, quality, SLA, planning & deployment
Set direction for up to 20+ Healthcare, Business & Technical SME Managers with direct reports, Analysts, Application Coordinators, Architects, Designers, Development Leads, Engineers, Project Managers, Trainers, Security, Compliance; Specialists in Healthcare | Hospital | Medical | Clinical | Operations | Finance | Accounting | Claims | Billing
Coordinate business input for requirements & usability, completed JAD joint application design & development, customization, application delivery
- Mapped applications by function, documented gaps, designed solutions
Conducted business strategy meetings presenting functional specifications, designed workflows, validated process mapping, planned execution in iterative cycles and as a result delivered integrated plans & delivery schedules required for Program implementation of several concurrent projects in scope:
- HIM Healthcare Information Management, Informatics
- ERP, EPIC – Resolute/Cadence/Epicare/Prelude/ADT, Ingenix Products customized for:
* Billing Systems Automation, Finance, Charge Capture, Revenue Cycle Solutions
* Claims Processing, Fees, Adjudication, Integrated delivery
* Clinical Information Systems CIS
* Electronic Medical records EMR / HER / HIE / MIPS, Benefits
- Healthcare portal for Health plans enrollment & maintenance involved development & content management, ecommerce/eHealth online content integration & search
- HIPAA ERES PCI DSS Compliance, Quality assurance & UAT User Acceptance Testing
- Big4 Deloitte RFI/RFP & Statement of work chartered to deliver 3rd party software, hardware, integration & interfaces compatible with new & existing applications
- Business Infrastructure, Desktop, Hardware, Security, Business Continuity & SLA
- Retail POS, Co-Pay payment management systems & Kiosks solution
Assigned to obtain executive approval - funding & delivery sign-off for:
* Accounting & Billing Systems Development, GL Interface Design
* Gap Analysis - Billing, Collections - Workers Compensation, Self-Pay,
Commercial Health Plans, COB/TPL, Medicare | Medical, Finance and Accounting
* Operational Readiness, Training, UAT User Acceptance Testing, Implementation
Conducted kick-off presentations, team meetings, coached project/product managers, delegated tasks; Presented scope, design workflows, critical path Microsoft Project WBS|GANTT schedules with concise timeline, milestones, resources, tasks, dependencies; verified approval, understanding and commitment to the Program from Resources, Teams and Sponsors
Supervised assigned project resources & vendors throughout the program life cycle, monitoring & tracking results
Reported status to project sponsors & stakeholders as well as multiple steering committees, managed expectations, resolved issues, completed deliverables
Additional Management Skills & Scope of Delivery listed below
01/04 - 12/04 Senior Technical Project Manager
Industries: Consumer Electronics, High-Tech, Semiconductor, Storage
Enterprise Hosting Co-location Project - Consolidate Web & SAP Applications, Global Data & Systems Infrastructure Services; Relocate SAP Application Hosting & Web Hosting from Corporate Data Center to AT&T Colocation site built from scratch
- Consolidation, Reduce cost of leased office space, equipment & shared services
- Build business continuity & disaster recovery programs
- Realized ROI return on investment 3 years
Developed global deployment & migration plans for all systems, data center, storage, data, telephony, applications, databases, hardware & software, networks
Facilitate server consolidations, network convergence Data/Voice/Video/VoIP/Telephony, security IDM IAM SSO user migration, data storage, telecommunications, application performance, interface development, circuit installs & engineered solutions
Conduct status meetings to review progress on milestones, tasks, issues, test, integration & migration, business impact risks, future plans & next steps
Managed use of shared resources, risk, change, $2M+ budgets, cost, expenses, revised SLA, disaster recovery policies & procedures, report status to sponsors
In charge of technical resources - Architects, Systems, Data Center & Network Managers, Engineers & Developers, Security, Systems & Database Administrators
Additional Management Skills & Scope of Delivery listed below
8/98 - 12/03 Consulting Engagement Professional Services Project Manager
Industries: Computer Hardware, High-Tech, OEM Professional Services
Industries Serviced: Big 5, Business Services, Consulting, E-Business, Financial, High-Tech, Internet, Networking, Security & Communications, Retail, Semiconductor, Software, Storage, Supply Chain, Technology, Telecommunications, Transportation, Web, Wireless
Customer Facing Professional Services Project Manager / Project Engineer provided value-added solutions & best practices for start-up to Big 5 & Fortune 500 firms
Accountable for end-to-end planning & service delivery, process, scope management, contract management, negotiation, statement of work signoff, staff augmentation & timesheet approval, service level agreements, resource commitments & utilization, customer billing, invoice approval, issues resolve, reporting status & achieving results
Gathered OEM product requirements, design client solutions & customizations each project was undertaken to create based on product innovation strategy, target markets, competitor's matrix & customer input for use partnered with Thought Leaders in Sales, Manufacturing, R&D Research & Development, Engineering Architecture
Participated in presales, mapped complex end-to-end solutions, developed statement of work estimates & proposals, presented solutions to customers
Create, Develop & Deliver proposals, statement of work - time & materials, fixed price, ROI estimates, MS project plans, artifacts, Visio diagrams & workflows, status reports, change requests, PowerPoint presentations, ad hoc project & process documentation
Managed customer kick-off meetings & expectations, risk, change, issues, $5M+ budgets, billing, revenue profit & loss, forecast vs. actual, funding approval of cost & expenses
Established Project queue priorities, performance metrics standards, service level analysis & agreements, field operations issues resolution & training
Implemented Sales initiatives engaging & leveraging ISV IHV alliances
Coordinated Custom Hardware, Software, Packaging, Logistics & Support, Installs, Upgrades, OEM/VAR/Reseller RMA return merchandise authorizations, warranty, vendor escalations, Hardware & Software maintenance & service contracts
Monitored hardware & software license renewals, order process, acceptance thru fulfillment, setup & use, maintenance
Managed up to 30+|- Direct reports & staff augmentation, onsite & offshore resources including Cross-functional SME Managers, Team leads, Engineers, Developers, Designers, Architects, Database & Systems administrators, Technologists & Analysts
Certified LOB Line of Business Sales & Systems, Security, Storage, Six Sigma, PMP & OEM Product line, Professional Services competency certifications complete
Hands-On & dedicated to achieve quality in advanced planning & execution for Management / Director / VP / Executive / Partner C level customers, sponsors & stakeholders, providing exceptional services & solutions delivery
Additional Management Skills & Scope of Delivery listed below
7/97 - 7/98 Project Manager
Industries: Brokerage, Financial, Investment Banking, Trading
Full lifecycle Development, Infrastructure & Delivery of IT Solutions
Hired to own development, re-engineering enhancements, data center consolidation & capacity, planning process inputs to produce IT service improvements initiated with numerous stakeholders, resulting in subsequent project plans & execution
Initiated projects, gathered requirements, created business case & charter, lead procurement, cost & risk analysis, documented solutions for budget approval
Completed kick-off meetings, present scope, project schedules, product evaluation, budget, status, training, BCP, process, parallel & reverse parallel testing & communications plans
Manage $1.5M budgets, teams & process improvements; monitored purchase requisitions & delivery, provided consolidated status reports reflecting project progress on several project deployments
Setup product demonstrations, set vendor direction, change management & compliance next steps
Took ownership, handled root cause analysis, pushed conflict reconciliation, solved issues with design & technical teams, mapped strategy & systems workflow using PowerPoint & Visio; managed onsite & remote teams - Analysts, Data Center Architects, Engineers, Programmers, QA Testers, Technicians, Vendors
Measured pilot deployment, simulation testing, contingency fallback procedures, QA testing results with technical & non-technical project teams; determined if the solution worked, discussed problems experienced, issues uncovered for resolution, impact to service level agreements, re-design vs. implement decision
Disaster Recovery involved architecture mapping, business continuity planning, documentation, analysis, inventory, risk management and recovery readiness testing
Completed delivery & provided performance feedback for assigned technical resources
Additional Management Skills & Scope of Delivery listed below
1/96 - 6/97 Project Manager | Business Consultant
Industries: Commercial Banking Industry
Manage up to 30 technical re-engineering projects managed simultaneously that involved significant business risk in multiple production data centers
In charge of highly-visible large-scale projects, escalation & exception issues, risk & impact of deliverables, executed projects with control and predictability
Managed up to 40 resources, changing priorities, project life cycle execution using structured framework & PMMS project management methodology standards
Midrange System Upgrade initiated to resolve high utilization (80%) production problems; Expedited delivery results rated 99.5% involved two Data centers, Tactical planning, Data management, Integration, Network, Applications Development, Engineering, QA, Facilities, Security, Training & Disaster recovery; manage to ensure positive outcome of numerous projects, resources & end-to-end lifecycle: Architect, Design, Develop, QA Test, Deploy & Support
Developed scope definition based on business partner requirements, process, cost & deliverables; obtained $3.2M budget approval, led design, development, QA, version & production releases, managed interdependencies, change management, risk mitigation, pilots & implementation tracking progress from inception thru transition to support, completed technical documentation
Handled production readiness reviews at frequent intervals; decisions on primary and contingency safeguards for network connectivity, data recovery, technical support response time, escalation, identity management, internal external system access security
Audited engineering design solutions, hardware/software required for each location verifying multiple site readiness; monitored results, completed install scripts, procurement & equipment inventory
Created & distributed status reports; reported deployments scheduled incrementally in response to business risk, security & safety issues; delivery complete and on time
Optimized increased capacity for overall business & customer 24X7 systems in multiple data centers; monitored systems response time to help prevent this production issue the project was initiated to resolve
Additional Management Skills & Scope of Delivery listed below
1/91 - 12/95 Information Technology Manager – Technical Services Management
Industries: Healthcare, Medical Hospital & Clinics, Managed Care, Insurance
Leadership & Day-to-Day Management of distributed systems; Keeping systems online & running efficiently, 24X365 coverage; continuous improvements
Technical Service Division Manager in charge of IT Operations as well as
Applications Support, Call Center, Data Center, Development, Infrastructure, Network, PC Desktop Laptop Servers, Projects, Software, Storage, Strategy, Systems, Interfaces, Technical Support, Telecommunications, Training supporting Local & Remote Site End Users, Facilities and Production Support Help Desk, Vendor Management
Managed technical hands-on staff - Hire/Fire/Promote/Delegate/Train/Evaluate;
11 direct reports, 40+|- contractors & vendors – Administrative Assistants,
Analysts, Coordinators, Engineers, Operations, Programmers, Software specialists,
Systems / Network / Database administrators, Technical Support, Trainers, Vendors & Consultants
Authorized hiring, firing, staff reviews, capital & operations budgets, earned value, maximizing cost savings & reduced expenses, approved IT operations costs;
Managed purchases, procurement & expenses, contracts, projects, change management, product evaluation, RFP, ROI, TCO & Outsourced Services
Managed projects partnered with sponsors, steering committees & stakeholders
Medical Clinics & Hospital – Nurse Practitioners, Physicians, Medical Groups, Healthcare Plan Administrators, Medical Records, Billing, Facilities, Finance & Business Operations
Allocated resources based on critical business needs and competing priorities
Enabled IT Governance processes reflecting compliance measures required
Business Technology strategies implemented maintained EAP Employee Assistance Program, Managed Care, Intake, Case Management, Member Services, Healthcare, Hospital, Clinical Operations & Information Systems, EMR EHR Medical Records & Provider Networks
Performance & capacity planning, re-structured ethernet architecture increasing service levels by re-cabling two building floors, built applications QA testing labs
Developed M&A Merger & Acquisition strategies based on revised business model initiating business infrastructure, integration & service alignment, People & Process transformation, facilities expansion & closure, office relocation; migrate data center & call center, remote sites & offices
Maintained communications, quality, key performance metrics, service level agreements
Service Level Management, implementation & routine preventive maintenance included:
• Asset management, overall capacity & utilization
• Business continuity risk response planning, backup/restore testing & execution
• Configuration management, Distribution & Release management
• Infrastructure, computers, printers, facilities, equipment, supplies & tools, OS, storage, patch management, drivers, interface, hardware, server, desktop, applications & software installations, refresh & upgrades
• Overall Security – Physical, User Access, Network, Remote, Firewall & Virus remediation
• Workplace Safety
Handled incident management, escalations, problem resolution, critical business production outage recovery
Implemented process improvements, department re-organization, promoted, hired & trained employees, engaged vendor services, achieved better staff performance & results
Additional Management Skills & Scope of Delivery listed next
Management Skills & Scope of Delivery:
Active Directory AD
Analytical
Apache Tomcat
API
Application Development
Archive, Backup & Restore
Asset Management, Inventory Database, Equipment EOL, Spares Utilization
BI Business Intelligence
Billing
BOM Bill of materials
Budget Management * Capital & Operations * $5M+ *
Business Application Development
Business Case
Business Continuity Planning BCP
Business Data Warehouse
Business Objects
Business Process Management BPM
Business Process re-engineering BPR
Business Requirements, Business Risk & Business Analysis
Business Solutions
Business Systems
C, C++, VC++, CGI, Perl
Call Center * Contact Center
Capacity Management
Capital Projects
CAT5
Change Management
Change Requests
CIP CPG
Cisco Routers & Switches, UCS, IP Telephony, TelePresence, VoIP
Citrix Gateway
Client Server
Clustering
Collaboration Work Space, Livelink ECM, Central Repository
Colocation AIP NAP ASP WAP
Communications Management
Configuration Management
Constraints
Content Migration
Contingency Operations
Conversion
Cost Benefit Analysis - Costs & Expenses, TCO, NPV, ROCI, ROI, ROE
CRM Deployment
CSV
CTI IVRU ACD ERS PBX ACD CLEC IXC Verizon AT&T Siemens
Customer Portal
Customer Services & Relationship Management
Customer Surveys
Data Center - Operations Migration Consolidation Build-outs
Data Processing
Data Quality
Database development upgrade & data migration
Dell HP IBM SUN
Deployment Manager
DHCP LDAP
DMADV Process Re-design - Define, Measure, Analyze, Design, Verify/Validate
DMAIC Define, Measure, Analyze, Improve, Control
Document management
Documentum
DSS
Eclipse
ECS E-Commerce System * E-Business B2B B2Bi B2C B2E
EFT ACH ARP ATM ADP
EHR Electronic Health Records EMR
EMAIL IM SMS MMS
EMR Medical records
EMS
Engagement Manager
Engineering
Enterprise Infrastructure
Enterprise Services
EPIC Resolute Cadence ADT EpicCare Ambulatory Prelude Tapestry
EPM
ERES Electronic Records Electronic Signatures
ERP Implementation
ESP Enterprise Security Platform
Ethernet
EVMS Earned Value Management System
F5 Hardware Enterprise Mgr
Facilitation
Facilities CRE - Data Center, Call Center, Office moves, changes, & expansion
FDA GxP Compliance 21 CFR Part 11 cGMP/GLP/GCP Quality Validation DQ IQ OQ PQ
FDDI
Fiber Optic
Field Ops Mobility
Financial Management, Financial Modeling
Firewall Checkpoint
Foundry ServerIron
Frame Relay
FTM FTP
Gateways Bridges
GE IDX
Global IT Operations
Global Messaging Systems
GUI
Hardware Software Fiber Switch Rack Conduit HVAC Power Cabling Circuit Installs
Health Care Insurance and Providers
Health Information Services
Healthcare IT
HealthPresence
Help Desk
HTML XHTML XML SHTML CSS WML
Hubs
Human Resources HRIS HRMS HCM
IBM SNA AS/400 eServer iSeries P-series AIX Netcool Tivoli Cognos WebSphere MQ
IDF MDF
IDM Identity Management * SSO Single sign-on * IAM Access Management
IIS HTTP
Informatics
Intake/ Inpatient Hospital Provider Network * Outpatient Clinic
Interfaces
Internet Intranet Extranet
Interoperability
Interwoven
IP IPX SPX
Issues Management
IT Governance
IT Planning
IT Process
ITIL IT Infrastructure Library
Java J2EE eJB JSP J2ME Jiro Jini JavaScript
KPI Key Performance Indicators
LAMP Linux Apache http server MySQL PHP/Perl
LAN WLAN VLAN MAN WAN
LIMS Laboratory Information Management System LIS Empower Maximo LabWare SQL*LIMS
Localization
Lotus Notes
MAC Moves Adds Changes
Mainframe Mid-Range Legacy Systems IBM 3090 MVS/XA DB2 CICS TSO COBOL VTAM ISPF
Manager, Service Delivery
Medical devices
Mercury Governance
Merger & Acquisition
MES
Methodology
Metrics
Microsoft .NET MOF MSF
Microsoft Project Server
Middleware WebMethods
Midrange Systems
MIS Management Information Systems
MMIS Materials Mgmt
Mobile WTLS W-CDMA 3G Cellular J2ME Brew WAP WAE WISP WLAN WASP
MOM Message Oriented Middleware
Money Transfer
MPLS LDP ATM Ethernet FR
MS Access
MS ASP.NET
MS Excel
MS Exchange Server
MS FrontPage
MS Internet Explorer IE Browser
MS Office 2003 2007
MS Outlook
MS PowerPoint
MS Project
MS SharePoint MOSS WSS
MS SMS
MS Windows NT 2K XP 2003 Vista 2007 Server 2003 2008 R2
MS Word
MSP Managed Services Provider
Negotiation
NetBackup
Network Engineering * Network Operations Center NOC * Network Management
Network Equipment Room RE-Design
NMS
Novell GroupWise * Novell NetWare
NSP
N-tier SOA Service-Oriented Architecture
OEM Original Equipment Manufacturer Product Support & Deployment
On Demand Services & Subscription based products
OO OM OOA OOD UML Data Modeling, Object Modeling
Open Source
Operations Tools Documentation
Oracle 8i 9i 11i ODBMS|RDBMS 9.2.0.6 Standard & Enterprise
Order Management, Fulfillment, Invoicing
OSPF BGP
P&L Profit & Loss
Packaged Application Implementation
Packaging Process
Payment Processing
PCVS CVS ClearCase
Peripherals Printer, Scanner, Modems
PIMS Portfolio Information Monitoring System
PL|SQL
Platform Upgrades
PMI Project Management Institute
PMM PMO PMQP PQMP
Policies & Procedures
Portal Content Management
Portfolio Manager * PPM Project Portfolio Management
Practice Management
Problem Management
Process Improvements
Procurement Plan Forecast Process Approval RFI RFP RFQ Information Proposal Quote
Product Design Customize Deploy MRD PRD PLCM PMLC (Concept thru Operations Support)
Product Development
Product Integration Manager PIM
Product License Metering * LMS
Product Prototype Pilot Beta POC Proof of Concept
Product Research * Product Evaluation * Product Demos
Product Service Manager PSM
Production failover rollback
Program Integration Management
Program Management PgMP
Program Methodology & Templates
Project Control
Project FP&A Financial Planning & Analysis
Project Management Professional Certified PMP
Project Supervisor
Provisioning
Quality Assurance, Testing Plan, Test Scenarios, UAT, Validation
Quality Management * Quality Control * QMO
Rational Rose RequisitePro Clearcase
Real-time database simulations
Records & Data storage, retention & disposal
Recruiting * Staff Augmentation * Hire/Fire * SOW/VMS/HRIS/Bill/Invoice
Regulatory Compliance - GLBA, BCP, Sarbanes-Oxley, HIPAA, PCI, FDA, COBIT, ERES, SOX
Release Management
Relocation
Remedy BMC Marimba
Remote Site Management
Research & Development
Research & Evaluate Products
Resource Management
RFID Retail E-Tailer Up-Sell, Cross-Sell, POS
RightFax Server
Risk Assessments * Risk Management
Roll-outs * Domestic & International
Safety, Workforce & Workplace Management
SAN IBM EMC Hitachi SUN StorEdge Disk NAS RAID
SAP Business All-in-One, mySAP R/3 FI CO FM BW MM CS SM SD WM QM HR EP ESS PP PI
SAP Business Suite ERP CRM SCM SRM SCP PLM SAP Enterprise SOA NetWeaver Best Run Now
Scope Management
Secure Remote Access * RMON RSA
Security Management, Authentication, Monitoring, Intrusion alerts, Policy Audit
Senior Project Manager
Server, Security, DMZ Installs & Firewall Upgrades
Service level Management, SLM
Service Management, ITSM, BSM, SLA Service Level Agreements
Shared Services
Site Assessments & Surveys
Six Sigma DMAIC SIPOC DMADV SPC Lean
Sizing, Forecast, Monitoring
SMS IM MMS MOM IVR
SNMP
SOA
SOAP
SOC Security Operations Center
Software as a service SaaS
Software Development & Analysis
Solaris Sun OS UNIX
SONET OC-X DSX
SQA SQL Server
Staff Management & Supervisor – Hire Fire Promote Train Performance & Staff Development
Star Office
Statement of work proposals * Time & Materials * Fixed Cost SOW
SUN E10K E4500 iPlanet Ultra Netra Solaris
Supplier Management
System Analysis * Systems Development * Systems Integration
Systems Network Architecture SNA
T1 T3 DID POTS ATM 800# DSL ISDN Sonet
Taxonomy
TCP/IP
Team Building & Leadership
Technical Services Manger
Technical Support
Telecommunications Manager
Telephony IP Phones VoIP
Testing QA Unit Regression Integration Simulation Certify
Time Management
Traffic, Peering, Latency, Scale, Optimize
Training * E-Learning * Curriculum & Training setup * LMS
Transceiver
Trend Analysis * Trending & Reporting
Tuxedo WebLogic BEA
UCC CVP
UML Use Case
UNIX
Upgrades Application Capacity Desktop PC Laptop Windows Network OS Server Software SAN
UPS
User experience
User Interface
Validated Systems, SOP Standard Operating Procedures, Qualification
VB.Net
Vendor Contract Administration, New, Select, Renew, Transfer, Maintain, Cancel
Vendor Management
Verbal & Written, follow-up, listening & interpersonal communications
Veritas
Virtualization
Visio
Visual Basic
VM VMWare Virtual Appliance
Voice & Data Communications
Voice over IP Convergence Data / Voice / Video Conferencing
Voicemail
VPN MPLS IPSec SSL
War Room
Waterfall SDLC AGILE Scrum RUP PMI PMBOK ASAP CMMI RAD Six Sigma
WBS Work breakdown structures
Web Analytics
Web Application Design & Web Development
Web Hosting
Web Services
Y2K
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Education: |
BSCS or equivalent experience
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Endorsements
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Maria has received 4 endorsements.
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Maria has endorsed 3 Members.
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Rank |
Title |
Location |
Status |
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9.596 |
Product Project Manager |
US-California-San Francisco |
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8.550 |
IT management and projects |
US-Oregon-Portland |
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8.550 |
lab manager |
US-Michigan-Lansing |
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Details
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1.001 |
Office Administration/Scanner |
US-Virginia-Northern |
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