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Title: |
Program Manager / Senior Project Management
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Location: |
US-California-San Francisco
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Work History: |
Local Northern California San Francisco Bay Area Resident
EMAIL: Enterprise_Services_Manager@yahoo.com
15+ years Functional Management experience
Industry experience:
Biotechnology, Pharmaceutical, Life Sciences
Commercial Banking, Brokerage, Financial, Investment Banking, Insurance
Computer Hardware, Network, Security, Telecommunications, Wireless
Engineering, High-Tech, Internet, Business Software, OEM Technology
Healthcare, Hospital & Clinics
Sales, Professional Services, Managed Services
Professional Experience:
5/09 Present Program Manager / Sr. Project Manager
Industries: Application Software, Business Software, OEM Technology
Hired to Program Manage Enterprise Software & OEM Technology Solutions Delivery
Drive immediate improvements in clarity of program communications & execution
Encompass Business & Technology Applications
Organize, Develop & Implement content, process, localization & infrastructure
Kickoff Field Enablement Strategy, Packaged Solutions Transition & Training
Rollout productized services partnered with Big 4/IHV/ISV/SI/Consulting Services
- Accenture, Deloitte, IBM (Industry Verticals See below)
Plan & Schedule program initiatives, training, working sessions & status meetings
Tools: MS Project, MS Office, MS PowerPoint, MS Word, MS, Excel, MS Visio, Adobe,
Intranet, Wiki, TelePresence
Complete requirements, program scope & solutions roadmap, meeting agendas, overall communications, executive steering committee presentations & status documentation
Lead Global PMO Governance, Portfolio Management & Integrated Change Management
Provide consolidated budget & reporting, milestone tracking of multiple projects
Coordinate resolution of action items, risks & issues assigned to 14 workstreams
Initiate & deploy continuous improvements, incentives & business process solutions
Partner, Collaborate & Lead EMEA/LATAM/USA Virtual Teams; 20 Managing Directors with direct reports specializing in:
Analysis, Business & Technology Applications, Content Management, Cross-Channel Analytics, Industry & LOB Accounts, Infrastructure, Large Enterprise & SME Domains, Offer Programs, Portal, Process Development, Product Engineering, Program/Project Management, Quality Control & Test, Sales & Marketing - Thought Leaders, Software Products, Strategic Alliances - Big4 ISV IHV SI OEM & Reseller Partners, Web Analytics
Industry Verticals: Banking, Consumer Products, Healthcare, High Tech, Life Sciences, Media, Oil & Gas, Professional Services, Public Sector, Retail, Telecommunications, Travel & Logistics, Utilities
4/08 4/09 Senior Manager, Service Delivery & Program Management
Industries: Banking, Healthcare, Managed Services, Network, Telecommunications, Wireless
Lead Strategic Programs & Projects for Healthcare & Financial Services Clients:
* Enterprise Software, Business Applications, Portal, COTS Products & Tools
* Call Center, Telephony, Telecommunications, Wireless
* Advanced Network Services & Managed Services - 360°Enterprise 24X7X365 Coverage
* Data Center, Consolidation, Co-Location, Facilities, Assets, IT Infrastructure
* Engineering, Hardware, Security, Systems Design, Development & Integration
* Real-Time Customer Support, Cross-Domain resolution, Break Fix, Root cause analysis & Remediation
Utilized industry best practices, SDLC, PMI|PMBOK, Six Sigma, DMAIC, ITIL, ITSM
Key Liaison to Executive Sponsors, Customers, Partners & Stakeholders
Managed planning, client expectations, QOS quality of service metrics, $3M - $14M Budgets, P&L, SOW Statement of Work, Fees & expenses, resource teams, change management, QA quality assurance, governance, acceptance of delivery & signoff
Lead Teams & delegated tasks, 30 resources: Analysts, Architects, Asset Management, Contract Manager, Database, Developers, Engineers, Enterprise SME Domain Expert Program/Project Managers, PMO Financial Specialists, Technicians and Vendors
Developed customer presentations, conducted multi-vendor daily war room meetings & facilitated weekly status meetings; created & maintained project plans baselining performance
Solved problems & issues escalated, control & mitigate risk, track progress & decisions, publish accurate status reports for clients, sponsors & stakeholders
Completed project plans, process improvements, SLA/SLM compliance, delivery
4/06 4/08 Senior Project Manager / Program Manager
Industries: Biotechnology, Healthcare, Pharmaceutical, Major Drug Manufacturers
* End-to-end planning, $2M+ Budgets, Change & Project lifecycle execution of:
Business Applications, COTS Software & Hardware Design, Development, Customization, Internet/Web, Enterprise IT Infrastructure enhancements
Merger & Acquisition - M&A Transition, People & User migrations, Data Center expansion, Logistics, BCP, Capacity, Integration, transition of assets plus re-configuration of distributed business systems, network & facilities build outs
Facilities - Asset utilization, Space planning, Office relocation, Network Infrastructure & Telecommunications
VMware, Virtualization - Consolidate 1443+ Servers, Integrated Systems, Database & Application Migration (Legacy & Proprietary Systems/ERP/CRM/Oracle/LIMS/SAP)
Green IT - Conducted PG&E analysis reducing virtualization project cost, reduce waste & data center energy foot print; increase re-use, energy efficiency & realized ROI return on investment
Global Security - MSSP Managed Security Service Provider replacement & training, Compliance & vulnerability remediation, Logging, SOC NOC Intrusion detection procedures IDS probes, VMS Server, Modem, Firewall upgrades
Global Infrastructure Services / Enterprise Operations - Windows Solaris Database UNIX OS Upgrades, Server Refresh - Build Migrate Deploy (IBM, HP, Sun); SAN & NAS Disk Storage Expansion to 28 TB, Cloud Computing, SaaS Software as a service, on-demand web applications; Configuration Upgrade & Migration of Printer Print Servers & Validated e-Fax/ Rightfax Servers used for clinical trials
Compliance - FDA GxP 21 CFR Part 11 SAS70 SOX ERES Electronic Records, Electronic Signatures, cGMP/GLP/GCP Quality Validation DQ IQ OQ PQ
Methods - ITIL ITSM SDLC AGILE Waterfall PMI PMBOK Six Sigma Mercury PPM
Build strategy & documented critical path MS project plans, WBS work breakdown schedules, phase gates, milestones/tasks duration, scope, resource allocation, internal & external dependencies & deliverables
Obtain aggregate requirements, hire resources, delivered gap analysis, integrated MS project plans including benefits realization, process checklists, prepared go-live scripts & purchase requisitions
Process owner initiating capital funding approval by presenting business case & strategy, overall project plan, cost benefit analysis including base case, cost of equipment, vendors & resources, depreciation & maintenance as well as solution cost comparables by scenario
Lead Global Teams & 20+|- Business, M&A & IT resources with direct reports: Onsite and Offshore Design & Engineering teams, Vendors, Contractors, Analysts, Database & Systems Administrators, Project Managers, DCS Transformation teams, Network & Security Technologists
Outsourcing/Services/SPOC Business Sponsor Liaison/Program Manager: Manage and oversee product engineering enhancements, service provider IBM, procurement RFQ/RFI/RFP/RFS, Vendor Selection, SOW, staff augmentation, contract management, pricing negotiation, RMA & SLA Support, integrated purchasing/ distribution/ inventory control, invoice approval
Plan, organize, train on re-designed PMO Project methodology, BPM Business Process Management with PMO teams; Updated SOP, PPM Governance Portfolio System & Livelink ECM
Managed project kickoff, go-live deployment, risk, issues, compliance, support, monitoring & tracking results & decisions, status reporting, post implementation knowledge transfer, lessons learned, project closure completed and in compliance
12/04 - 4/06 Business Program Manager | Lead Project Manager
Industries: Healthcare, Hospital, Insurance, Non-Profit
Delivery of several strategic product development programs
Managed $11M budgets, scope, risk, change, quality, SLA, planning & deployment
Set direction for cross-functional resources - Up to 20+ Business & Technical SME Managers with direct reports, Analysts, Development Leads, Architects, Designers, Engineers, Trainers, Security, Compliance; Specialists in Healthcare | Hospital | Medical | Operations | Finance | Claims | Billing
Coordinate business input for requirements & usability, completed requirements documentation, JAD joint application design & development, application delivery
- Mapped applications by function, documented gaps, designed solutions
Conducted business strategy meetings presenting functional specifications, designed workflows, validated process mapping, planned execution in iterative incremental succession, and as a result delivered integrated plans & delivery schedule required for Program implementation of several concurrent projects in scope:
- HIM Healthcare Information Management
- ERP, EPIC, Ingenix & COTS Commercial off the shelf Products customized for:
* Electronic Medical records EMR/EHR/HIE/MIPS, Benefits, Finance, COB, Payments
* Billing systems automation, Revenue Cycle Solutions
* Identity management, data privacy, fraud prevention & security
* IMDS Integrated Medical Delivery Systems, Imaging
* Claims Processing, Payer & Provider Fees, Adjudication, Integrated delivery
- Customer/Patient/Employer/Employee Internet/Intranet/Extranet portal for enrollment/updates/changes in health plans, treatment & prescriptions involved development & content management, eCommerce/eHealth online content integration & search
- HIPAA ERES PCI DSS Compliance, Quality assurance & UAT
- Big4 Deloitte RFI/RFP, Statement of work (T&M, fixed price) chartered to
Deploy 3rd party software, hardware & interfaces compatible with new &
existing Hospital applications
- Business Infrastructure, Business Continuity
- Retail POS, Co-Pay payment management systems & Kiosks solution
Assigned executive sign-off process Vendor Solutions, Procurement of:
* Accounting & Billing Systems Development, GL Interface Design, Implementation
* Gap Analysis - Billing, Collections - Workers Compensation, Self-Pay,
Commercial, COB/TPL, Medicare | Medical, Finance and Accounting
* Operational Readiness, Training Plan Management, UAT Coordination
Conducted kick-off presentations, coached project/product managers, delegated tasks, presented scope, design workflows, critical path Microsoft Project WBS|GANTT schedules with concise timeline, milestones, resources, tasks, dependencies; verified approval, understanding and commitment to the Program from Teams and Sponsors
Supervised assigned project resources & vendors throughout the program life cycle, monitoring & tracking results
Developed test plans including unit & regression test cycles, integration, go-live & performance simulations, user acceptance testing, release checkpoints, migrate to production, go live, ongoing support & maintenance
Reported status to project sponsors & stakeholders as well as multiple steering committees, managed expectations, resolved issues, completed deliverables
01/04 - 12/04 Senior Technical Project Manager
Industries: Consumer Electronics, High-Tech, Semiconductor, Storage
Enterprise Hosting Co-location Project - Consolidate Web & SAP Applications, Global Data & Systems Infrastructure Services; Relocate SAP Application Hosting & Web Hosting from Corporate to AT&T Colocation site built from scratch
- Consolidate, Reduce cost of leased office space, equipment & shared services
- Build business continuity & disaster recovery programs
- Realized ROI return on investment 3 years
Developed global deployment & migration plans for all systems, data center, storage, data, telephony, applications, databases, hardware & software, networks
Facilitate server consolidations, network convergence Data/Voice/Video/VoIP/Telephony, security UTM audits & IDM SSO re-alignment, data storage, telecommunications, application performance & engineered solutions
Conduct status meetings to review progress on milestones, tasks, issues, test, integration & migration, business impact risks, future plans & next steps
Managed use of shared resources, risk, change, $2M+ budgets, cost, expenses, revised SLA, disaster recovery policies & procedures, report status to sponsors
In charge of technical resources - Architects, Systems, Data Center & Network Managers, Engineers & Developers, Security, Systems & Database Administrators
8/98 - 12/03 Program Manager & Professional Services Project Manager
Industries: Computer Hardware, High-Tech, Professional Services
Servicing these Industries: Big 5, Business Services, Consulting, E-Business, Financial, High-Tech, Internet, Networking & Communications, Retail, Semiconductor, Software, Storage, Supply Chain, Technology, Telecommunications, Transportation, Web, Wireless
Consulting Program Executive /Project Manager /Project Engineer provided value-added solutions & best practices for start-up to Big 5 & Fortune 500 firms
Accountable for end-to-end planning & service delivery, process, scope management, contract management, negotiation, statement of work signoff, staff augmentation, service level agreements, resource commitments & utilization, customer billing, issues resolve, reporting status & achieving results
Gathered OEM product requirements, design client solutions & customizations each project was undertaken to create based on product innovation strategy, target markets, competitor's matrix & customer input for use partnered with Thought Leaders in Sales, Manufacturing, R&D Research & Development, Engineering Architects
Participated in presales, mapped complex end-to-end solutions, developed statement of work estimates & proposals, presented solutions to customers
Create, Develop & Delivered proposals, statement of work - T&M time & materials, fixed price, ROI estimates, MS project plans, Artifacts, Visio diagrams, status reports, PowerPoint presentations & ad hoc project documentation
Managed customer expectations, risk, change, issues, $5M+ budgets, billing, revenue profit & loss, forecast vs. actual, funding approval of cost & expenses
Established Project queue priorities, performance metrics standards, service level agreements, field operations issues resolution & training
Implemented Sales initiatives engaging & leveraging ISV IHV alliances
Coordinated Custom Hardware, Software Packaging, Logistics & Support, Installs, Upgrades, OEM/VAR/Reseller RMA return merchandise authorizations, vendor escalations, Hardware & Software maintenance contracts
Monitored hardware & software license renewals, order process, acceptance thru fulfillment, setup & use, maintenance & service level agreements
Managed up to 30+|- Direct reports & staff augmentation, onsite & offshore resources including Cross-functional SME Managers, Team leads, Engineers, Developers, Designers, Architects, Database & Systems administrators, Technologists & Analysts
Certified LOB Line of Business Sales & Systems, Security, Storage, Six Sigma, PMP & OEM Product line competency tests complete
Hands-On & dedicated to achieve quality in advanced planning & execution for Internal & External Customers, Management/VP/Executive/Partner C level sponsors & stakeholders, providing exceptional services & solutions delivery
7/97 - 7/98 Project Manager
Industries: Brokerage, Financial, Investment Banking, Trading
Full lifecycle Development, Infrastructure & Delivery of IT Solutions
Hired to own development, re-engineering, data center consolidation & capacity, planning process inputs to produce IT service improvements initiated with numerous stakeholders, resulting in subsequent project plans & execution
Initiated projects, gathered requirements, created business cases & charter, lead procurement, cost & risk analysis, documented solutions for budget approval
Completed kick-off meetings, present scope, project schedules, product evaluation, budget, status, training, BCP, process, parallel & reverse parallel testing & communications plans
Manage $1.5M budgets, teams & process improvements; monitored purchase requisitions & delivery, provided consolidated status reports reflecting utilization on several projects & deployment
Setup product demonstrations, set vendor direction, change management & compliance next steps
Measured pilot, simulation testing, contingency fallback procedures, QA testing results with technical project teams discussing problems experienced, Service level agreements, issues uncovered for resolution
Disaster Recovery involved architecture mapping, business continuity planning, documentation, analysis, inventory, risk management and recovery readiness testing
Took ownership, handled root cause analysis, pushed resolution of conflicts, managed onsite & remote teams - Analysts, Data Center Architects, Engineers, Programmers, QA Testers, Technicians, Vendors
Provided performance feedback for assigned technical resources
1/96 - 6/97 Project Manager | Business Consultant
Commercial Banking Industry
Managed up to 30 technical re-engineering projects simultaneously that involved significant business risk in multiple production data centers; implemented incrementally in response to business risk, security & safety issues
Highly-visible large-scale projects, escalation & exception issues, impact of deliverables, executed projects with control and predictability
Managed up to 40 resources, changing priorities, project life cycle execution using structured framework & PMMS project management methodology standards
Midrange System Upgrade initiated to resolve high utilization (80%) production problem; Expedited delivery results rated 99.5% involved two Data centers, Tactical planning, Data management, Integration, Network, Applications Development, Engineering, QA, Security, Training & Disaster recovery; manage to ensure positive outcome of numerous projects, resources & end-to-end lifecycle: Architect, Design, Develop, QA Test, Deploy, & Support
Developed scope definition based on business partner requirements, process, cost & deliverables; obtained $3.2M budget approval, led design, development, QA, version & production releases, managed interdependencies, change management, risk mitigation, pilots & implementation tracking progress from inception thru transition to support, completed technical documentation
Handled decisions with project teams on primary and contingency safeguards for network connectivity, data recovery, technical support response time, escalation, identity management, internal external system access security
Audited engineering design solutions, monitored results, completed status reports, scripts, equipment inventory & schedules
Optimized increased capacity for overall business & customer 24X7 systems in multiple data centers; monitored systems response time to help prevent this production issue the project was initiated to resolve
6/92 - 12/95 Information Technology Manager / IT Manager
Industries: Healthcare, Hospital & Clinics
Functional IT Operations Manager / Network Team Lead, Information Management & Technology Division
Day-to-Day Management of distributed systems; Data Center, Network, Facilities, Projects and Production Support Help Desk; Keeping systems online & running efficiently, 360° 24X365 coverage; continuous improvement of technology services
Managing Staff - Hire/Fire/Promote/Delegate/Train/Evaluate; 20+ Engineers, Analysts, Systems/Network/Database administrators, Technical Support, Training, Coordinators, Programmers, Admin assistants, Vendors & Consultants
Managed capital & operations budgets, earned value, maximize cost savings & reduce expenses, approved IT operations costs, RFP, ROI, TCO, purchases, procurement & expenses
Allocated resources based on critical business needs and competing priorities
Managed projects partnered with sponsors, steering committees & stakeholders
From Medical Clinics & Hospital Nurse Practitioners, Physicians, Medical Groups, Healthcare Plan Administrators, Medical Records, Billing, Facilities, Operations
Enabled IT Governance processes reflecting compliance measures required
Managed preventive maintenance: Incident management, business continuity risk response planning & execution, hardware, computers, printers, electronic equipment, office supplies, applications & software installations, asset management, patch management, firewall & virus monitoring, configurations, upgrades, backup/restore, increase capacity, utilization, security, implementation, workplace safety
Maintained open communications, quality controls, KPI key performance indicator metrics, customer & vendor service level agreements
Handled business continuity & test, escalations, problem resolution, critical business production outage recovery
Implemented process improvements, department re-organization, negotiated salary & promoted lead engineer, increased staff performance & business results
Management Skills & Scope of Delivery:
Active Directory AD
Adobe
Apache Tomcat
API
Archive, Backup & Restore
Asset Inventory Database
AutoCAD
Availability Management
BI Business Intelligence
Business Application Development
Business Case
Business Continuity Planning BCP
Business Data Warehouse * Business Intelligence
Business Management
Business Objects
Business Process Management BPM
Business process re-engineering BPR
Business Requirements, Business Risk & Analysis
Business Solutions
Business Systems Management BSM
C, C++, VC++, CGI, Perl
Call Center * Contact Center * Customer Portal Enhancements
Capacity Management
Capacity planning, Stability, Traffic, Peering, Latency, Scale, Optimize
Capital & Operations $5M+ Budgets P&L Costs & Expenses, TCO, NPV, ROCI, ROI, ROE
CAT5
Change Management
Chargeback Billing
CIP CPG
Cisco Routers & Switches, IOS, IP Telephony, TelePresence, VoIP
Citrix Gateway
ClearQuest Jira
Client Server
Clustering
Collaboration Work Space, Livelink ECM, Central Repository
Colocation AIP|NAP|ASP|WAP
Communications Management
Configuration Management
Constraints
Consultant
Consulting Services
Content Migration
Contingency Planning
Conversion
Corporate Vision & Strategy
Cost Benefit Analysis
COTS Product Customization
CRM Deployment
CSU DSU
CTI IVRU ACD CRM ERS PBX ACD CLEC IXC Avaya AT&T Nortel Lucent Siemens
Customer Relationship Management * Vendor Relations * Customer Satisfaction
Customer Service Manager
Customer Surveys (Create/Distribute/Present/Review/Report/Respond)
Data Center Operations, Migration, Consolidation, Build-outs
Data center redundancy
Data Processing
Data Quality
Database development, upgrade, & data migration
DEC/VAX
Dell HP IBM SUN
Deployment Manager
DHCP LDAP HTTP
Discovery Research & Development * Electronic Lab Notebook Systems ELN
DMADV Process Re-design - Define, Measure, Analyze, Design, Verify/Validate
DMAIC Define, Measure, Analyze, Improve, Control
Document management; imaging, data capture, reports
Documentum
DOT.COM Consulting
DSS
Eclipse
ECS E-Commerce System * E-Business B2B B2Bi B2C B2E
EFT ACH ARP ATM ADP
EHR Electronic Health Records EMR
EMAIL IM SMS MMS
Engagement Manager | Delivery
Engineering
Enterprise Application Development
Enterprise Infrastructure
Enterprise Systems
EPIC Resolute Cadence ADT EpicCare EpicRX Ambulatory Prelude Tapestry Clarity
Equipment EOL, Spares Utilization
ERES Electronic Records, Electronic Signatures
ERP Implementation
Ethernet
EVMS Earned Value Management System
F5 Hardware Enterprise Mgr
Facilitation
Facilities expansion, Data Center, Call Center, Office Moves & Changes
FDA GxP Compliance 21 CFR Part 11 cGMP/GLP/GCP Quality Validation DQ IQ OQ PQ
FDDI
FEP Controllers
Fiber Optic
Field Ops Mobility
Financial Management
Firewall Checkpoint
Foundry ServerIron
Frame Relay
FTM FTP
Gateways Bridges
Global IT Operations
GPRS GSM LBS WSP
GUI
Hardware Software Fiber Switch Rack Conduit HVAC Power Cabling Circuit Installs
Healthcare compliance HIPAA 4010 to 5010, ICD-9 to ICD-10
Healthcare Payer and Provider
HTML XHTML XML SHTML CSS WML
Hubs
Human Resources HRIS HRMS HCM
IBM SNA AS/400 eServer iSeries P-series AIX Netcool Tivoli Cognos WebSphere MQ
IDF MDF
IDM Identity Management * SSO Single sign-on * Access Management
IIS
Informatics
Intake/ Inpatient Hospital Provider Network * Outpatient Clinic
Interfaces
Internet Intranet Extranet
Internet Service Providers
Internet Software & Services
Internet2
Interoperability Testing
Interwoven
IP IPX SPX
ISP ASP AIP NSP ESP MSP
Issues Management
IT Governance
IT Planning
IT Process
ITIL IT Infrastructure Library
Java J2EE eJB JSP J2ME Jiro Jini JavaScript
KM Knowledge Management
KPI Performance Metrics
Lab Facilities
LAMP Linux Apache http server MySQL PHP/Perl
LAN WLAN VLAN MAN WAN
LIMS LIS Empower Maximo LabWare SQL*LIMS
Linux
Localization
Lotus Notes
MAC Moves Adds Change Requests
Mainframe Mid-Range Legacy Systems IBM 3090 MVS/XA DB2 CICS TSO COBOL VTAM ISPF
Maintenance
Managed Services Delivery
Management, Programs
Manager, Service Delivery
MDL Isentris Discovery Experiment Management Lab Notebooks Symyx
Medical benefit plans * HMO|PPO|EPO|POS * Eligibility * Medical records
Medical devices
Mercury Governance Portfolio System
Merger & Acquisition
MES
Messaging Systems
Methodology
Microsoft .NET MOF MSF
Microsoft Project Server
Middleware
Midrange Systems
MIS Management Information Systems
MMIS Materials Mgmt BOM (Integrated Purchasing/Distribution/Inventory Control)
Mobile WTLS W-CDMA 3G Cellular J2ME Brew WAP WAE WISP WLAN
MOM Message Oriented Middleware
Money Transfer | Credit Card & Merchant Banking Systems
MPLS LDP ATM Ethernet FR
MRD
MS Access
MS ASP.NET
MS Excel
MS Exchange Server
MS FrontPage
MS Internet Explorer IE Browser
MS Office
MS Outlook
MS PowerPoint
MS Project
MS SharePoint MOSS
MS SMS
MS Word
Negotiation
Network Engineering * Network Operations Center NOC * Network Management
Network Equipment Room RE-Design Wiring Cabling Rack Device Moves & Installs
New Hire Orientation
Niku CA Clarity
NMS
Novell GroupWise * Novell NetWare
N-tier SOA Service-Oriented Architecture
OEM Product Development
On Demand Services & Subscription based products
OO OM OOA OOD UML Data Modeling, Object Modeling
Open Source
Operations Documentation
Oracle 8i 9i 11i ODBMS|RDBMS 9.2.0.6 Standard & Enterprise
Order Management, Fulfillment, Invoicing
OSPF BGP
Outsource 3rd Party Vendors
Packaged Application Implementation
Packaging Process
Payment Processing - Accounts, Payroll, Settlement, & Remittance
PCVS CVS ClearCase
Peripherals Printer, Scanner, Modems
PIMS Portfolio Information Monitoring System
PKI
PL|SQL
Platform Upgrades
PMI Project Management Institute
PMM PMO
Policies & Procedures
Portal Framework & Development
Portfolio Manager * PPM Project Portfolio Management
Practice Management
Problem Management
Process Improvements
Procurement Plan Forecast Process Approval RFI RFP RFQ
Product Design Customize Deploy PRD PLCM (Concept thru Operations Support)
Product Engineering * Product Enhancements
Product Integration Manager PIM
Product License Metering * LMS
Product Prototype Pilot Beta Deployment
Product Research * Product Evaluation * Product Demonstrations
Production failover rollback
Production Problem Resolution, Root cause troubleshooting
Professional Services
Program Management PgMP
Project Control
Project FP&A Financial Planning & Analysis
Project Management Professional Certified PMP
Project Supervisor
Provisioning
Quality Assurance, Testing Plan, Test Scenarios, UAT, Validation
Quality Management * Quality Control
Rational Rose RequisitePro Clearcase
Real-time database simulations
Records & Data storage, retention & disposal
Recruiting * Staff Augmentation * Hire/Fire * SOW/VMS/HRIS/Bill/Invoice
Regulatory Compliance - GLBA, BCP, Sarbanes-Oxley, HIPAA, PCI, FDA, ERES, SOX
Release Management
Relocation
Remedy BMC Marimba
Remote Site Management
Research & Development
Research Emerging Technology
Resource Management
RFID Retail E-Tailer Up-Sell, Cross-Sell, POS PCI
RightFax Server Migration & Deployment
Risk Assessments * Risk Management
Rollouts - Domestic & International
Safety, Workforce & Workplace Management
SAN IBM EMC Hitachi SUN StorEdge NAS RAID
SAP Business All-in-One, mySAP R/3 FI CO FM BW MM CS SM SD WM QM HR EP ESS PP PI
SAP Business Suite ERP CRM SCM SRM SCP PLM SAP Enterprise SOA NetWeaver
Scope Management
Secure Remote Access * RMON
Security Management, Authentication, Monitoring, Intrusion alerts, Policy Audit
Senior Director
Senior Project Manager
Server, Security, DMZ Installs & Firewall Upgrades
Service level Management, SLM Approval
Service Management, ITSM, BSM, SLA Service Level Agreements
Shared Services
Site Assessments & Surveys
Six Sigma/DMAIC/SIPOC/DMADV/SPC/Lean
Sizing, Forecast, Monitoring
SMS IM MMS MOM IVR
SNMP
SOA
SOAP
SOC Security Operations Center
Software as a service SaaS
Software Development & Analysis
Solaris Sun OS UNIX
SONET OC-X DSX
SQA SQL Server
Star Office
Statement of work proposals * Time & Materials/Fixed Cost SOW
Stop Light Status Reporting Red Yellow Green
SUN E10K E4500 iPlanet Ultra Netra Solaris
Supervisory - Hire/Fire/Promote/Train/Performance/Staff Development
Supplier Management/Vendor Management
System Analysis
Systems Development
Systems Integration
Systems Manager
Systems Network Architecture SNA
T1 T3 DID POTS ATM 800# DSL ISDN Sonet
Taxonomy
TCP/IP
Team Building & Leadership
Technical Documentation, diagrams, topology
Technical Support Help Desk
Telecommunications Manager
Telephony IP Phones VoIP
Terminal Server
Testing QA Unit Regression Integration Simulation Certify
Time Management
Training * E-Learning * Curriculum & Training design setup * LMS
Tuxedo WebLogic BEA
UCCE - Unified Contact Center Enterprise, CVP Customer Voice Portal
UI User Interface
UML Use Case
UNIX
Upgrades Application/Desktop/PC/Laptop/Network/OS/Server/Software/SAN
UPS
User experience
Utility Computing * Grid Computing
Validated Systems, SOP Standard Operating Procedures, Qualification
VB.Net
Vendor Contract Administration, New, Select, Renew, Transfer, Maintain, Cancel
Vendor Management Program Policy
Vendor Service Management * Outsourcing * QOS Performance Metrics
Veritas NetBackup
Virtualization
Visio
Visual Basic
Visual IBM tools deployed for disabled employees
VM VMWare
Voice & Data Communications
Voice over IP Convergence Data/Voice/Video Conferencing
Voicemail
VPN MPLS IPSec SSL
Waterfall SDLC AGILE Scrum RUP PMI PMBOK ASAP CMMI RAD Six Sigma
WBS Work breakdown structures
Web Analytics
Web Design, Wireframes & UI Mockups
Web Development
Web Framework
Web Hosting
Web Services
WebMethods
Windows NT 2K XP 2003 2007 Vista WSS Windows SharePoint Services
Wintel
|
Skills: |
Local Northern California San Francisco Bay Area Resident
EMAIL: Enterprise_Services_Manager@yahoo.com
15+ years Functional Management experience
Industry experience:
Biotechnology, Pharmaceutical, Life Sciences
Commercial Banking, Brokerage, Financial, Investment Banking, Insurance
Computer Hardware, Network, Security, Telecommunications, Wireless
Engineering, High-Tech, Internet, Business Software, OEM Technology
Healthcare, Hospital & Clinics
Sales, Professional Services, Managed Services
Professional Experience:
5/09 Present Program Manager / Sr. Project Manager
Industries: Application Software, Business Software, OEM Technology
Hired to Program Manage Enterprise Software & OEM Technology Solutions Delivery
Drive immediate improvements in clarity of program communications & execution
Encompass Business & Technology Applications
Organize, Develop & Implement content, process, localization & infrastructure
Kickoff Field Enablement Strategy, Packaged Solutions Transition & Training
Rollout productized services partnered with Big 4/IHV/ISV/SI/Consulting Services
- Accenture, Deloitte, IBM (Industry Verticals See below)
Plan & Schedule program initiatives, training, working sessions & status meetings
Tools: MS Project, MS Office, MS PowerPoint, MS Word, MS, Excel, MS Visio, Adobe,
Intranet, Wiki, TelePresence
Complete requirements, program scope & solutions roadmap, meeting agendas, overall communications, executive steering committee presentations & status documentation
Lead Global PMO Governance, Portfolio Management & Integrated Change Management
Provide consolidated budget & reporting, milestone tracking of multiple projects
Coordinate resolution of action items, risks & issues assigned to 14 workstreams
Initiate & deploy continuous improvements, incentives & business process solutions
Partner, Collaborate & Lead EMEA/LATAM/USA Virtual Teams; 20 Managing Directors with direct reports specializing in:
Analysis, Business & Technology Applications, Content Management, Cross-Channel Analytics, Industry & LOB Accounts, Infrastructure, Large Enterprise & SME Domains, Offer Programs, Portal, Process Development, Product Engineering, Program/Project Management, Quality Control & Test, Sales & Marketing - Thought Leaders, Software Products, Strategic Alliances - Big4 ISV IHV SI OEM & Reseller Partners, Web Analytics
Industry Verticals: Banking, Consumer Products, Healthcare, High Tech, Life Sciences, Media, Oil & Gas, Professional Services, Public Sector, Retail, Telecommunications, Travel & Logistics, Utilities
4/08 4/09 Senior Manager, Service Delivery & Program Management
Industries: Banking, Healthcare, Managed Services, Network, Telecommunications, Wireless
Lead Strategic Programs & Projects for Healthcare & Financial Services Clients:
* Enterprise Software, Business Applications, Portal, COTS Products & Tools
* Call Center, Telephony, Telecommunications, Wireless
* Advanced Network Services & Managed Services - 360°Enterprise 24X7X365 Coverage
* Data Center, Consolidation, Co-Location, Facilities, Assets, IT Infrastructure
* Engineering, Hardware, Security, Systems Design, Development & Integration
* Real-Time Customer Support, Cross-Domain resolution, Break Fix, Root cause analysis & Remediation
Utilized industry best practices, SDLC, PMI|PMBOK, Six Sigma, DMAIC, ITIL, ITSM
Key Liaison to Executive Sponsors, Customers, Partners & Stakeholders
Managed planning, client expectations, QOS quality of service metrics, $3M - $14M Budgets, P&L, SOW Statement of Work, Fees & expenses, resource teams, change management, QA quality assurance, governance, acceptance of delivery & signoff
Lead Teams & delegated tasks, 30 resources: Analysts, Architects, Asset Management, Contract Manager, Database, Developers, Engineers, Enterprise SME Domain Expert Program/Project Managers, PMO Financial Specialists, Technicians and Vendors
Developed customer presentations, conducted multi-vendor daily war room meetings & facilitated weekly status meetings; created & maintained project plans baselining performance
Solved problems & issues escalated, control & mitigate risk, track progress & decisions, publish accurate status reports for clients, sponsors & stakeholders
Completed project plans, process improvements, SLA/SLM compliance, delivery
4/06 4/08 Senior Project Manager / Program Manager
Industries: Biotechnology, Healthcare, Pharmaceutical, Major Drug Manufacturers
* End-to-end planning, $2M+ Budgets, Change & Project lifecycle execution of:
Business Applications, COTS Software & Hardware Design, Development, Customization, Internet/Web, Enterprise IT Infrastructure enhancements
Merger & Acquisition - M&A Transition, People & User migrations, Data Center expansion, Logistics, BCP, Capacity, Integration, transition of assets plus re-configuration of distributed business systems, network & facilities build outs
Facilities - Asset utilization, Space planning, Office relocation, Network Infrastructure & Telecommunications
VMware, Virtualization - Consolidate 1443+ Servers, Integrated Systems, Database & Application Migration (Legacy & Proprietary Systems/ERP/CRM/Oracle/LIMS/SAP)
Green IT - Conducted PG&E analysis reducing virtualization project cost, reduce waste & data center energy foot print; increase re-use, energy efficiency & realized ROI return on investment
Global Security - MSSP Managed Security Service Provider replacement & training, Compliance & vulnerability remediation, Logging, SOC NOC Intrusion detection procedures IDS probes, VMS Server, Modem, Firewall upgrades
Global Infrastructure Services / Enterprise Operations - Windows Solaris Database UNIX OS Upgrades, Server Refresh - Build Migrate Deploy (IBM, HP, Sun); SAN & NAS Disk Storage Expansion to 28 TB, Cloud Computing, SaaS Software as a service, on-demand web applications; Configuration Upgrade & Migration of Printer Print Servers & Validated e-Fax/ Rightfax Servers used for clinical trials
Compliance - FDA GxP 21 CFR Part 11 SAS70 SOX ERES Electronic Records, Electronic Signatures, cGMP/GLP/GCP Quality Validation DQ IQ OQ PQ
Methods - ITIL ITSM SDLC AGILE Waterfall PMI PMBOK Six Sigma Mercury PPM
Build strategy & documented critical path MS project plans, WBS work breakdown schedules, phase gates, milestones/tasks duration, scope, resource allocation, internal & external dependencies & deliverables
Obtain aggregate requirements, hire resources, delivered gap analysis, integrated MS project plans including benefits realization, process checklists, prepared go-live scripts & purchase requisitions
Process owner initiating capital funding approval by presenting business case & strategy, overall project plan, cost benefit analysis including base case, cost of equipment, vendors & resources, depreciation & maintenance as well as solution cost comparables by scenario
Lead Global Teams & 20+|- Business, M&A & IT resources with direct reports: Onsite and Offshore Design & Engineering teams, Vendors, Contractors, Analysts, Database & Systems Administrators, Project Managers, DCS Transformation teams, Network & Security Technologists
Outsourcing/Services/SPOC Business Sponsor Liaison/Program Manager: Manage and oversee product engineering enhancements, service provider IBM, procurement RFQ/RFI/RFP/RFS, Vendor Selection, SOW, staff augmentation, contract management, pricing negotiation, RMA & SLA Support, integrated purchasing/ distribution/ inventory control, invoice approval
Plan, organize, train on re-designed PMO Project methodology, BPM Business Process Management with PMO teams; Updated SOP, PPM Governance Portfolio System & Livelink ECM
Managed project kickoff, go-live deployment, risk, issues, compliance, support, monitoring & tracking results & decisions, status reporting, post implementation knowledge transfer, lessons learned, project closure completed and in compliance
12/04 - 4/06 Business Program Manager | Lead Project Manager
Industries: Healthcare, Hospital, Insurance, Non-Profit
Delivery of several strategic product development programs
Managed $11M budgets, scope, risk, change, quality, SLA, planning & deployment
Set direction for cross-functional resources - Up to 20+ Business & Technical SME Managers with direct reports, Analysts, Development Leads, Architects, Designers, Engineers, Trainers, Security, Compliance; Specialists in Healthcare | Hospital | Medical | Operations | Finance | Claims | Billing
Coordinate business input for requirements & usability, completed requirements documentation, JAD joint application design & development, application delivery
- Mapped applications by function, documented gaps, designed solutions
Conducted business strategy meetings presenting functional specifications, designed workflows, validated process mapping, planned execution in iterative incremental succession, and as a result delivered integrated plans & delivery schedule required for Program implementation of several concurrent projects in scope:
- HIM Healthcare Information Management
- ERP, EPIC, Ingenix & COTS Commercial off the shelf Products customized for:
* Electronic Medical records EMR/EHR/HIE/MIPS, Benefits, Finance, COB, Payments
* Billing systems automation, Revenue Cycle Solutions
* Identity management, data privacy, fraud prevention & security
* IMDS Integrated Medical Delivery Systems, Imaging
* Claims Processing, Payer & Provider Fees, Adjudication, Integrated delivery
- Customer/Patient/Employer/Employee Internet/Intranet/Extranet portal for enrollment/updates/changes in health plans, treatment & prescriptions involved development & content management, eCommerce/eHealth online content integration & search
- HIPAA ERES PCI DSS Compliance, Quality assurance & UAT
- Big4 Deloitte RFI/RFP, Statement of work (T&M, fixed price) chartered to
Deploy 3rd party software, hardware & interfaces compatible with new &
existing Hospital applications
- Business Infrastructure, Business Continuity
- Retail POS, Co-Pay payment management systems & Kiosks solution
Assigned executive sign-off process Vendor Solutions, Procurement of:
* Accounting & Billing Systems Development, GL Interface Design, Implementation
* Gap Analysis - Billing, Collections - Workers Compensation, Self-Pay,
Commercial, COB/TPL, Medicare | Medical, Finance and Accounting
* Operational Readiness, Training Plan Management, UAT Coordination
Conducted kick-off presentations, coached project/product managers, delegated tasks, presented scope, design workflows, critical path Microsoft Project WBS|GANTT schedules with concise timeline, milestones, resources, tasks, dependencies; verified approval, understanding and commitment to the Program from Teams and Sponsors
Supervised assigned project resources & vendors throughout the program life cycle, monitoring & tracking results
Developed test plans including unit & regression test cycles, integration, go-live & performance simulations, user acceptance testing, release checkpoints, migrate to production, go live, ongoing support & maintenance
Reported status to project sponsors & stakeholders as well as multiple steering committees, managed expectations, resolved issues, completed deliverables
01/04 - 12/04 Senior Technical Project Manager
Industries: Consumer Electronics, High-Tech, Semiconductor, Storage
Enterprise Hosting Co-location Project - Consolidate Web & SAP Applications, Global Data & Systems Infrastructure Services; Relocate SAP Application Hosting & Web Hosting from Corporate to AT&T Colocation site built from scratch
- Consolidate, Reduce cost of leased office space, equipment & shared services
- Build business continuity & disaster recovery programs
- Realized ROI return on investment 3 years
Developed global deployment & migration plans for all systems, data center, storage, data, telephony, applications, databases, hardware & software, networks
Facilitate server consolidations, network convergence Data/Voice/Video/VoIP/Telephony, security UTM audits & IDM SSO re-alignment, data storage, telecommunications, application performance & engineered solutions
Conduct status meetings to review progress on milestones, tasks, issues, test, integration & migration, business impact risks, future plans & next steps
Managed use of shared resources, risk, change, $2M+ budgets, cost, expenses, revised SLA, disaster recovery policies & procedures, report status to sponsors
In charge of technical resources - Architects, Systems, Data Center & Network Managers, Engineers & Developers, Security, Systems & Database Administrators
8/98 - 12/03 Program Manager & Professional Services Project Manager
Industries: Computer Hardware, High-Tech, Professional Services
Servicing these Industries: Big 5, Business Services, Consulting, E-Business, Financial, High-Tech, Internet, Networking & Communications, Retail, Semiconductor, Software, Storage, Supply Chain, Technology, Telecommunications, Transportation, Web, Wireless
Consulting Program Executive /Project Manager /Project Engineer provided value-added solutions & best practices for start-up to Big 5 & Fortune 500 firms
Accountable for end-to-end planning & service delivery, process, scope management, contract management, negotiation, statement of work signoff, staff augmentation, service level agreements, resource commitments & utilization, customer billing, issues resolve, reporting status & achieving results
Gathered OEM product requirements, design client solutions & customizations each project was undertaken to create based on product innovation strategy, target markets, competitor's matrix & customer input for use partnered with Thought Leaders in Sales, Manufacturing, R&D Research & Development, Engineering Architects
Participated in presales, mapped complex end-to-end solutions, developed statement of work estimates & proposals, presented solutions to customers
Create, Develop & Delivered proposals, statement of work - T&M time & materials, fixed price, ROI estimates, MS project plans, Artifacts, Visio diagrams, status reports, PowerPoint presentations & ad hoc project documentation
Managed customer expectations, risk, change, issues, $5M+ budgets, billing, revenue profit & loss, forecast vs. actual, funding approval of cost & expenses
Established Project queue priorities, performance metrics standards, service level agreements, field operations issues resolution & training
Implemented Sales initiatives engaging & leveraging ISV IHV alliances
Coordinated Custom Hardware, Software Packaging, Logistics & Support, Installs, Upgrades, OEM/VAR/Reseller RMA return merchandise authorizations, vendor escalations, Hardware & Software maintenance contracts
Monitored hardware & software license renewals, order process, acceptance thru fulfillment, setup & use, maintenance & service level agreements
Managed up to 30+|- Direct reports & staff augmentation, onsite & offshore resources including Cross-functional SME Managers, Team leads, Engineers, Developers, Designers, Architects, Database & Systems administrators, Technologists & Analysts
Certified LOB Line of Business Sales & Systems, Security, Storage, Six Sigma, PMP & OEM Product line competency tests complete
Hands-On & dedicated to achieve quality in advanced planning & execution for Internal & External Customers, Management/VP/Executive/Partner C level sponsors & stakeholders, providing exceptional services & solutions delivery
7/97 - 7/98 Project Manager
Industries: Brokerage, Financial, Investment Banking, Trading
Full lifecycle Development, Infrastructure & Delivery of IT Solutions
Hired to own development, re-engineering, data center consolidation & capacity, planning process inputs to produce IT service improvements initiated with numerous stakeholders, resulting in subsequent project plans & execution
Initiated projects, gathered requirements, created business cases & charter, lead procurement, cost & risk analysis, documented solutions for budget approval
Completed kick-off meetings, present scope, project schedules, product evaluation, budget, status, training, BCP, process, parallel & reverse parallel testing & communications plans
Manage $1.5M budgets, teams & process improvements; monitored purchase requisitions & delivery, provided consolidated status reports reflecting utilization on several projects & deployment
Setup product demonstrations, set vendor direction, change management & compliance next steps
Measured pilot, simulation testing, contingency fallback procedures, QA testing results with technical project teams discussing problems experienced, Service level agreements, issues uncovered for resolution
Disaster Recovery involved architecture mapping, business continuity planning, documentation, analysis, inventory, risk management and recovery readiness testing
Took ownership, handled root cause analysis, pushed resolution of conflicts, managed onsite & remote teams - Analysts, Data Center Architects, Engineers, Programmers, QA Testers, Technicians, Vendors
Provided performance feedback for assigned technical resources
1/96 - 6/97 Project Manager | Business Consultant
Commercial Banking Industry
Managed up to 30 technical re-engineering projects simultaneously that involved significant business risk in multiple production data centers; implemented incrementally in response to business risk, security & safety issues
Highly-visible large-scale projects, escalation & exception issues, impact of deliverables, executed projects with control and predictability
Managed up to 40 resources, changing priorities, project life cycle execution using structured framework & PMMS project management methodology standards
Midrange System Upgrade initiated to resolve high utilization (80%) production problem; Expedited delivery results rated 99.5% involved two Data centers, Tactical planning, Data management, Integration, Network, Applications Development, Engineering, QA, Security, Training & Disaster recovery; manage to ensure positive outcome of numerous projects, resources & end-to-end lifecycle: Architect, Design, Develop, QA Test, Deploy, & Support
Developed scope definition based on business partner requirements, process, cost & deliverables; obtained $3.2M budget approval, led design, development, QA, version & production releases, managed interdependencies, change management, risk mitigation, pilots & implementation tracking progress from inception thru transition to support, completed technical documentation
Handled decisions with project teams on primary and contingency safeguards for network connectivity, data recovery, technical support response time, escalation, identity management, internal external system access security
Audited engineering design solutions, monitored results, completed status reports, scripts, equipment inventory & schedules
Optimized increased capacity for overall business & customer 24X7 systems in multiple data centers; monitored systems response time to help prevent this production issue the project was initiated to resolve
6/92 - 12/95 Information Technology Manager / IT Manager
Industries: Healthcare, Hospital & Clinics
Functional IT Operations Manager / Network Team Lead, Information Management & Technology Division
Day-to-Day Management of distributed systems; Data Center, Network, Facilities, Projects and Production Support Help Desk; Keeping systems online & running efficiently, 360° 24X365 coverage; continuous improvement of technology services
Managing Staff - Hire/Fire/Promote/Delegate/Train/Evaluate; 20+ Engineers, Analysts, Systems/Network/Database administrators, Technical Support, Training, Coordinators, Programmers, Admin assistants, Vendors & Consultants
Managed capital & operations budgets, earned value, maximize cost savings & reduce expenses, approved IT operations costs, RFP, ROI, TCO, purchases, procurement & expenses
Allocated resources based on critical business needs and competing priorities
Managed projects partnered with sponsors, steering committees & stakeholders
From Medical Clinics & Hospital Nurse Practitioners, Physicians, Medical Groups, Healthcare Plan Administrators, Medical Records, Billing, Facilities, Operations
Enabled IT Governance processes reflecting compliance measures required
Managed preventive maintenance: Incident management, business continuity risk response planning & execution, hardware, computers, printers, electronic equipment, office supplies, applications & software installations, asset management, patch management, firewall & virus monitoring, configurations, upgrades, backup/restore, increase capacity, utilization, security, implementation, workplace safety
Maintained open communications, quality controls, KPI key performance indicator metrics, customer & vendor service level agreements
Handled business continuity & test, escalations, problem resolution, critical business production outage recovery
Implemented process improvements, department re-organization, negotiated salary & promoted lead engineer, increased staff performance & business results
Management Skills & Scope of Delivery:
Active Directory AD
Adobe
Apache Tomcat
API
Archive, Backup & Restore
Asset Inventory Database
AutoCAD
Availability Management
BI Business Intelligence
Business Application Development
Business Case
Business Continuity Planning BCP
Business Data Warehouse * Business Intelligence
Business Management
Business Objects
Business Process Management BPM
Business process re-engineering BPR
Business Requirements, Business Risk & Analysis
Business Solutions
Business Systems Management BSM
C, C++, VC++, CGI, Perl
Call Center * Contact Center * Customer Portal Enhancements
Capacity Management
Capacity planning, Stability, Traffic, Peering, Latency, Scale, Optimize
Capital & Operations $5M+ Budgets P&L Costs & Expenses, TCO, NPV, ROCI, ROI, ROE
CAT5
Change Management
Chargeback Billing
CIP CPG
Cisco Routers & Switches, IOS, IP Telephony, TelePresence, VoIP
Citrix Gateway
ClearQuest Jira
Client Server
Clustering
Collaboration Work Space, Livelink ECM, Central Repository
Colocation AIP|NAP|ASP|WAP
Communications Management
Configuration Management
Constraints
Consultant
Consulting Services
Content Migration
Contingency Planning
Conversion
Corporate Vision & Strategy
Cost Benefit Analysis
COTS Product Customization
CRM Deployment
CSU DSU
CTI IVRU ACD CRM ERS PBX ACD CLEC IXC Avaya AT&T Nortel Lucent Siemens
Customer Relationship Management * Vendor Relations * Customer Satisfaction
Customer Service Manager
Customer Surveys (Create/Distribute/Present/Review/Report/Respond)
Data Center Operations, Migration, Consolidation, Build-outs
Data center redundancy
Data Processing
Data Quality
Database development, upgrade, & data migration
DEC/VAX
Dell HP IBM SUN
Deployment Manager
DHCP LDAP HTTP
Discovery Research & Development * Electronic Lab Notebook Systems ELN
DMADV Process Re-design - Define, Measure, Analyze, Design, Verify/Validate
DMAIC Define, Measure, Analyze, Improve, Control
Document management; imaging, data capture, reports
Documentum
DOT.COM Consulting
DSS
Eclipse
ECS E-Commerce System * E-Business B2B B2Bi B2C B2E
EFT ACH ARP ATM ADP
EHR Electronic Health Records EMR
EMAIL IM SMS MMS
Engagement Manager | Delivery
Engineering
Enterprise Application Development
Enterprise Infrastructure
Enterprise Systems
EPIC Resolute Cadence ADT EpicCare EpicRX Ambulatory Prelude Tapestry Clarity
Equipment EOL, Spares Utilization
ERES Electronic Records, Electronic Signatures
ERP Implementation
Ethernet
EVMS Earned Value Management System
F5 Hardware Enterprise Mgr
Facilitation
Facilities expansion, Data Center, Call Center, Office Moves & Changes
FDA GxP Compliance 21 CFR Part 11 cGMP/GLP/GCP Quality Validation DQ IQ OQ PQ
FDDI
FEP Controllers
Fiber Optic
Field Ops Mobility
Financial Management
Firewall Checkpoint
Foundry ServerIron
Frame Relay
FTM FTP
Gateways Bridges
Global IT Operations
GPRS GSM LBS WSP
GUI
Hardware Software Fiber Switch Rack Conduit HVAC Power Cabling Circuit Installs
Healthcare compliance HIPAA 4010 to 5010, ICD-9 to ICD-10
Healthcare Payer and Provider
HTML XHTML XML SHTML CSS WML
Hubs
Human Resources HRIS HRMS HCM
IBM SNA AS/400 eServer iSeries P-series AIX Netcool Tivoli Cognos WebSphere MQ
IDF MDF
IDM Identity Management * SSO Single sign-on * Access Management
IIS
Informatics
Intake/ Inpatient Hospital Provider Network * Outpatient Clinic
Interfaces
Internet Intranet Extranet
Internet Service Providers
Internet Software & Services
Internet2
Interoperability Testing
Interwoven
IP IPX SPX
ISP ASP AIP NSP ESP MSP
Issues Management
IT Governance
IT Planning
IT Process
ITIL IT Infrastructure Library
Java J2EE eJB JSP J2ME Jiro Jini JavaScript
KM Knowledge Management
KPI Performance Metrics
Lab Facilities
LAMP Linux Apache http server MySQL PHP/Perl
LAN WLAN VLAN MAN WAN
LIMS LIS Empower Maximo LabWare SQL*LIMS
Linux
Localization
Lotus Notes
MAC Moves Adds Change Requests
Mainframe Mid-Range Legacy Systems IBM 3090 MVS/XA DB2 CICS TSO COBOL VTAM ISPF
Maintenance
Managed Services Delivery
Management, Programs
Manager, Service Delivery
MDL Isentris Discovery Experiment Management Lab Notebooks Symyx
Medical benefit plans * HMO|PPO|EPO|POS * Eligibility * Medical records
Medical devices
Mercury Governance Portfolio System
Merger & Acquisition
MES
Messaging Systems
Methodology
Microsoft .NET MOF MSF
Microsoft Project Server
Middleware
Midrange Systems
MIS Management Information Systems
MMIS Materials Mgmt BOM (Integrated Purchasing/Distribution/Inventory Control)
Mobile WTLS W-CDMA 3G Cellular J2ME Brew WAP WAE WISP WLAN
MOM Message Oriented Middleware
Money Transfer | Credit Card & Merchant Banking Systems
MPLS LDP ATM Ethernet FR
MRD
MS Access
MS ASP.NET
MS Excel
MS Exchange Server
MS FrontPage
MS Internet Explorer IE Browser
MS Office
MS Outlook
MS PowerPoint
MS Project
MS SharePoint MOSS
MS SMS
MS Word
Negotiation
Network Engineering * Network Operations Center NOC * Network Management
Network Equipment Room RE-Design Wiring Cabling Rack Device Moves & Installs
New Hire Orientation
Niku CA Clarity
NMS
Novell GroupWise * Novell NetWare
N-tier SOA Service-Oriented Architecture
OEM Product Development
On Demand Services & Subscription based products
OO OM OOA OOD UML Data Modeling, Object Modeling
Open Source
Operations Documentation
Oracle 8i 9i 11i ODBMS|RDBMS 9.2.0.6 Standard & Enterprise
Order Management, Fulfillment, Invoicing
OSPF BGP
Outsource 3rd Party Vendors
Packaged Application Implementation
Packaging Process
Payment Processing - Accounts, Payroll, Settlement, & Remittance
PCVS CVS ClearCase
Peripherals Printer, Scanner, Modems
PIMS Portfolio Information Monitoring System
PKI
PL|SQL
Platform Upgrades
PMI Project Management Institute
PMM PMO
Policies & Procedures
Portal Framework & Development
Portfolio Manager * PPM Project Portfolio Management
Practice Management
Problem Management
Process Improvements
Procurement Plan Forecast Process Approval RFI RFP RFQ
Product Design Customize Deploy PRD PLCM (Concept thru Operations Support)
Product Engineering * Product Enhancements
Product Integration Manager PIM
Product License Metering * LMS
Product Prototype Pilot Beta Deployment
Product Research * Product Evaluation * Product Demonstrations
Production failover rollback
Production Problem Resolution, Root cause troubleshooting
Professional Services
Program Management PgMP
Project Control
Project FP&A Financial Planning & Analysis
Project Management Professional Certified PMP
Project Supervisor
Provisioning
Quality Assurance, Testing Plan, Test Scenarios, UAT, Validation
Quality Management * Quality Control
Rational Rose RequisitePro Clearcase
Real-time database simulations
Records & Data storage, retention & disposal
Recruiting * Staff Augmentation * Hire/Fire * SOW/VMS/HRIS/Bill/Invoice
Regulatory Compliance - GLBA, BCP, Sarbanes-Oxley, HIPAA, PCI, FDA, ERES, SOX
Release Management
Relocation
Remedy BMC Marimba
Remote Site Management
Research & Development
Research Emerging Technology
Resource Management
RFID Retail E-Tailer Up-Sell, Cross-Sell, POS PCI
RightFax Server Migration & Deployment
Risk Assessments * Risk Management
Rollouts - Domestic & International
Safety, Workforce & Workplace Management
SAN IBM EMC Hitachi SUN StorEdge NAS RAID
SAP Business All-in-One, mySAP R/3 FI CO FM BW MM CS SM SD WM QM HR EP ESS PP PI
SAP Business Suite ERP CRM SCM SRM SCP PLM SAP Enterprise SOA NetWeaver
Scope Management
Secure Remote Access * RMON
Security Management, Authentication, Monitoring, Intrusion alerts, Policy Audit
Senior Director
Senior Project Manager
Server, Security, DMZ Installs & Firewall Upgrades
Service level Management, SLM Approval
Service Management, ITSM, BSM, SLA Service Level Agreements
Shared Services
Site Assessments & Surveys
Six Sigma/DMAIC/SIPOC/DMADV/SPC/Lean
Sizing, Forecast, Monitoring
SMS IM MMS MOM IVR
SNMP
SOA
SOAP
SOC Security Operations Center
Software as a service SaaS
Software Development & Analysis
Solaris Sun OS UNIX
SONET OC-X DSX
SQA SQL Server
Star Office
Statement of work proposals * Time & Materials/Fixed Cost SOW
Stop Light Status Reporting Red Yellow Green
SUN E10K E4500 iPlanet Ultra Netra Solaris
Supervisory - Hire/Fire/Promote/Train/Performance/Staff Development
Supplier Management/Vendor Management
System Analysis
Systems Development
Systems Integration
Systems Manager
Systems Network Architecture SNA
T1 T3 DID POTS ATM 800# DSL ISDN Sonet
Taxonomy
TCP/IP
Team Building & Leadership
Technical Documentation, diagrams, topology
Technical Support Help Desk
Telecommunications Manager
Telephony IP Phones VoIP
Terminal Server
Testing QA Unit Regression Integration Simulation Certify
Time Management
Training * E-Learning * Curriculum & Training design setup * LMS
Tuxedo WebLogic BEA
UCCE - Unified Contact Center Enterprise, CVP Customer Voice Portal
UI User Interface
UML Use Case
UNIX
Upgrades Application/Desktop/PC/Laptop/Network/OS/Server/Software/SAN
UPS
User experience
Utility Computing * Grid Computing
Validated Systems, SOP Standard Operating Procedures, Qualification
VB.Net
Vendor Contract Administration, New, Select, Renew, Transfer, Maintain, Cancel
Vendor Management Program Policy
Vendor Service Management * Outsourcing * QOS Performance Metrics
Veritas NetBackup
Virtualization
Visio
Visual Basic
Visual IBM tools deployed for disabled employees
VM VMWare
Voice & Data Communications
Voice over IP Convergence Data/Voice/Video Conferencing
Voicemail
VPN MPLS IPSec SSL
Waterfall SDLC AGILE Scrum RUP PMI PMBOK ASAP CMMI RAD Six Sigma
WBS Work breakdown structures
Web Analytics
Web Design, Wireframes & UI Mockups
Web Development
Web Framework
Web Hosting
Web Services
WebMethods
Windows NT 2K XP 2003 2007 Vista WSS Windows SharePoint Services
Wintel
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Education: |
BSCS or equivalent experience
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Endorsements
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Maria has received 3 endorsements.
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Maria has endorsed 2 Members.
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Title |
Location |
Status |
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9.615 |
Project Manager, Information Systems |
US-California-Oakland/East Bay |
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8.611 |
IT management and projects |
US-Oregon-Portland |
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1.002 |
lab manager |
US-Michigan-Lansing |
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