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Title: |
SR. IT Support Analyst
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Location: |
US-California-Orange County
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Work History: |
Rockwell Collins Irvine, CA. 09/2006-2/2007
Defense Communications & Electronic Systems /Commercial Air Transport Aviation Electronics
Sr. IT Systems Specialist (Contract Work)
• Second level help desk to respond timely to user questions and performance issues
• Supported XP, Unix operating system, MS Office application, Lotus Notes & Crystal Reports
• Install and deployed new computers according to current standards & policies
• Add, Change and delete user’s telephone extensions via PBX programming
• Setup, Upgraded & Configured Servers, AutoCAD & user workstation (Dell, Compaq, IBM, Macintosh)
• Setup network user accounts, groups and security access using Active Directory
• Hands-on experience with Palm devices , Treo’s & RIM Blackberry’s
Boeing Huntington Beach, CA. 06/2006 – 09/2006
Aero Space, Commercial Airplanes, Integrated Defense Systems
Sr. Desktop Support Analyst (Contract Work)
• Provided level two technical supports to Boeing lines of business, service lines, and physical locations.
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• Provided excellent customer service & delivery of technology services and products such as Microsoft Exchange
• Maintain office PC systems including hardware, software, configuration, updates, and patches to servers.
• Setup PDA’s (Pocket PC’s, Palm Pilot, Treo’s & Blackberry’s
• Project Lead on Western Area Printer Refresh, Supported Linux, NT Server & XP
• Maintain user accounts, groups and security access using Active Directory.
• Project Lead on pilot installs & rollouts of Software, Hardware & Operating Systems.
• Used Remedy Help Desk Tracking System
Vons’s Santa Ana, CA. 06/2005 – 06/2006
Retail Grocery Chain
Field Service Engineer
• Project Lead on Installation of hardware and software in current retail stores & new stores
• Project Lead on the Deployment of retail store equipment (Servers, Switches, BCM, Routers)
• Used Remedy for Asset & Trouble tickets Tracking
• Troubleshoot and configure CC & DD Controllers
• Configuration and installation of Desktop, Servers, peripheral and network technologies
• Setup & Configures Routers, Switches & Hubs
KPMG Peat Marwick, Los Angeles, CA
One of the Big four Accounting Firms in the World 08/1996 - 10/2004
Sr. Network Analyst
• Supervised two network analysts to manage 100+ Servers and 1500node Network infrastructure which supported Windows 2003, XP, Unix, Linux, Netware and Windows NT servers, 2-3 level support for Microsoft Exchange Mail Servers. Project lead for the migration of Lotus Notes to Outlook.
• Setup, Upgraded & Configured servers from IBM, Dell, Macintosh & Compaq using RAID5 and external drive array in a Novell 3X,4X,5X & Windows NT environment. Setup laptop as server for PDA devices using XP
• Installed and configured Cabletron switches & Hubs using IP and IPX protocol, while assisting with Cisco configuration and troubleshooting on 2500, 4000, 7000 router on a T1 ISDN,PPP DS3 and frame relay network
• Implemented and managed projects such as company network relocation and redesign, Ethernet switches & Cisco router upgrades, Netware 3.X to 4.X migration, remote node dial in access (RAS) DHCP & DNS server
• Project Lead for the Implementation and Migration of workstations to Windows 2000/XP
• Used Remedy Asset & Problem Tracking system on a daily basis. Setup and configured Blackberry’s & Treo’s
Brown & Root
Builder of Offshore & Onshore Oil Refineries 01/1991 - 07/1996
Assistant Network Administrator
• Managed daily operations of a 700-node Ethernet 10-Base-T NetWare LAN
• Oversaw server operation management, client integration and standardization, network monitoring, security auditing and remote access administration
• Supervised two support specialists
• Setup, Upgraded & Configured Servers, AutoCAD & user workstation (Dell, Compaq, IBM, Macintosh)
• Configured NDS based Novell network, creating user accounts, login scripts, files rights NDS rights and trustee in Netware 3.12 environments
• Implemented and managed projects such as company electronic mail system implementation, network facsimile, automated server monitoring, automated server/workstation backup, and software licensing database
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Skills: |
Novell NetWare, Red Hat Linux, UNIX, Microsoft Windows 2003, Active Directory, NT, Apple OS X, 10.2, IPX/SPX TCP/IP and AppleTalk in Ethernet & Token Ring. Migrated Lotus Notes to Microsoft Outlook
Servers: NetWare, Windows NT, 2003 & XP Server Administration
MS Technologies: Systems Management Server (SMS), Internet Information Server, Internet Explorer & Exchange Servers
Hardware: Cisco Routers, Cabletron Switches, Remote Servers, VOIP & VPN, Arcserve 6.1, 2000 for NetWare 6 for NT Compaq 35/70 DLT Tape Drive & DLT Library, Setup, Upgraded & Configured Servers (Compaq, Dell, IBM, & Macintosh) Desktop & Laptops(Dell, Compaq, HP, IBM & Macintosh iBook, PowerBook, iMac, G4 & G5.
Network Tools: Sniffer, Spell, and Fluke LAN Analyzer.
Applications: Microsoft Office 2000, XP, Outlook, Visio, Adobe Acrobat, Lotus Notes & Microsoft Project, Crystal Reports,WDS, M5 SQL Remedy Help Desk Tracking System, AutoCAD
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Education: |
Education
St. Mary’s University, San Antonio, Texas 1980
Marketing/Business
Southwest Texas State university , San Marcos, Texas 1981-1982
Business Administration
ITT Technical Institute, Los Angeles, California 1988
AA, Electronic Theory
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Endorsements
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Bernard has received 2 endorsements.
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Bernard has endorsed 0 Members.
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Rank |
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9.256 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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