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Title: |
Windows Systems Administrator
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Location: |
US-Florida-Tallahassee
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Work History: |
Florida Institute of Certified Public Accountants (FICPA) – Tallahassee, FL
Systems Administrator - 05/2008 – Present
• Provides support to FICPA desktops/laptops/servers running Windows XP/Vista/2003/2008.
• Assist in purchasing of computer hardware and software.
• Implemented Windows Deployment Services as a means for imaging desktops/laptops
• Implemented server virtualization using VMware ESXi and VMware Workstation
• Managed Microsoft Infrastructure including Windows Server 2003 & 2008, Systems Management Server (SMS), System Center Essentials, Active Directory, DNS, DHCP, Exchange 2003, IIS(6), and SQL Server 2000 & 2005
• Managed File & Print Server on Network Attached Storage (NAS)
• Administer and Maintain Blackberry Enterprise Server (BES)
• Administration of Cisco ASA (Firewall/VPN/IPS), Sophos Antivirus Server, Unitrends Data Protection Unit, and Google Search Appliance (Google Mini).
Tallahassee Memorial Healthcare – Tallahassee, FL
MS Exchange/Outlook Consultant - 09/2007 – 01/2008
• Brought on as Subject Matter Expert for Novell GroupWise to Microsoft Exchange 2003 migration.
• Trained and mentored Help Desk staff in MS Exchange and Outlook operations in order to provide a smooth transition from Novell.
• Developed and delivered appropriate training for Incident Management procedures, guidelines, and tools
• Coordinated tasks for meeting milestones for Service Desk projects, while directing tasks to meet project deliverables for various IT and Business teams
• Developed, configured, installed, and administered tools needed the management of MS Exchange processes and to meet audit requirements
• Provided resolutions for audit issues affecting Corporate Incident Management processes, and controls relative to compliance requirements
• Provided support and guidance for day-to-day systems and applications supported per departmental requirements, Service Level Agreements (SLA), and support procedures for IT, Business, Members, Providers, Brokers, Third Party Administrators, and Partners
Cox Auto Trader Publishing – Norfolk, VA
Active Directory/Exchange Consultant - 01/2007-08/2007
• Brought on to assist in and facilitate a migration from Sendmail to Microsoft Exchange.
• Responsible for the design, development, implementation, integration, eventual migration and management of a nationally deployed Microsoft Active Directory (AD) enterprise network.
• Responsible for all DNS changes including (A) records and MX records.
• Responsible for performance optimization, inter-operability, capacity planning, operational redundancy, contingency planning, integration, and operations of all components-hardware, and software in the AD architecture.
• Assisted in developing new methods or approaches for solving complex problems and meeting objectives.
• Providing technical expertise during design, development, test, and implementation of AD and on all matters related to AD administration and information system design, development and administration
• Assisted the support center in determining hardware, software, and data communication configurations based on review and analysis of functional requirements for the support center
CIBER, Inc – Dallas, TX
Active Directory Administrator - 11/2005-11/2006
• Responsible for managing a 24x7x365 Global Network Operations Center which provided support to Department of Army Civilian and Military users in multiple geographic locations
• Established policies and procedures regarding how problems and requests should be identified, received, documented, triaged, and escalated or resolved while ensuring maximum resolution to minimum time supporting users around the globe.
• Developed and maintained effective and dependable best practices, client support processes and procedures
• Installed, configured and maintained Windows 2003 server infrastructure.
• Responsible for providing in-depth/third level operational support as well as planning, designing, configuring for Active Directory
• Monitored system utilization, capacity, and assess results in order to define future system capacity requirements
• Developed written recommendations regarding the most efficient and cost-effective support solutions
• Negotiated and established Service Level objectives and was responsible for reporting, trending and tracking of metrics relating to management of problems and requests
• Prepared weekly status reports regarding the status of projects and service level achievements
QSS Group, Inc – Leavenworth, KS
SIPRNET Manager / Network Administrator - 03/2005-11/2005
• Established, documented, implemented and monitored the Information System Security Program and related procedures for the facility and ensuring facility compliance
• Certified that each System Security Plan (SSP) was implemented, that security controls were in place & tested and that the information system was functioning as described in the SSP
• Provided guidance to network and telecomm staff to ensure that systems were compliant with security regulations, configuration control, certifications and accreditation.
• Coordinated with government IT Security and Security professionals.
• Prepared input to monthly status reports and quarterly progress reviews as directed by Senior Management and Stakeholders
• Ensured the development, documentation and presentation of information system security education, awareness and training activities for facility management, users and others as appropriate.
• Interfaced with government clients and contractor personnel to ensure policies are documented, understood and followed
MILITARY EXPERIENCE US Army – Multiple Locations 1999-2005
Information Technology Operations Manager - 2003-2005
• Oversight of the day to day management of the Information Technology Department including the Help Desk, Desktop Support Team, Networking Team and Application Development Team.
• Managed complex Microsoft Infrastructure consisting of Active Directory, Exchange, IIS, Proxy Servers, ISA (firewall), System Management Server (SMS), Microsoft Operations Manager (MOM), DNS, DHCP, and Network Attached Storage to name a few.
• Provided hands-on support to internal/external customers, product specialists, and Info Services consultants, answered complex questions on functionality and use of our Information Systems
• Responsible for troubleshooting and communicating technology-related concerns, including software & database performance issues to senior management Director of Information Technology, Chief of Staff and the Commanding General
• Provided input to and/or produce metrics reports; maintained technical documentation and Standard Operating Procedures.
• Worked directly with the Senior Management to define short-term and long-term Information Technology strategy.
Senior Systems Administrator/Help Desk Supervisor - 2001-2003
• Responsible for the daily operation and supervision of IT Helpdesk & Desktop Support teams
• Managing and distributing equal and experience-appropriate workload to members of the Help Desk team.
• Created, documented, and analyzed problem resolution protocols and helped determine standard hardware and software specifications.
• Designed, documented, and established Help Desk policy, procedures and protocols to be followed.
• Developed and maintained the common solutions (FAQ) database.
• Responsible for organization-wide IT asset management and consulted with users of those assets.
• Maintained vendor relationships that were critical in the delivery of services by the Help Desk. Examples: Remedy, CA Unicenter, Magic Service Desk
• Responsible for resolution of the more difficult problems encountered by the Help Desk.
Windows NT Administrator/Technical Support Supervisor - 1999-2001
• Supervised Network Operations Center
• Administered File & Print server, NT Domain Controllers, DHCP, DNS, Exchange servers, and web servers.
• Designed and implemented project plan for a Windows NT to Windows 2000 migration, including Exchange 5.5 to Exchange 2000 upgrade/migration.
• Responsible for day-to-day management and supervision of all Level 1 and Level 2 Help Desk and end user training support for a community of 500 users
• Responsible for managing, scheduling, directing, and coordinating all the activities of the Help Desk and the end user training team.
• Responsible for overall quality of service delivery in response to Service Level Agreements
• Accountable for ensuring that service levels were consistently met or exceeded.
• Ensured that Help Desk staff were troubleshooting and resolving user problems and providing the highest levels of customer satisfaction
• Ensured that end user training services met customer requirements and customer satisfaction levels
• Revise, establish, document, maintain, and enforce Standard Operating Procedures
• Responsible for process improvement, effective utilization of Help Desk and end user training staff, and measurement of Help Desk and end user training performance metrics
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Skills: |
Windows Client (Versions 95-Vista)
System Center Configuration Manager
Windows Server (Versions NT-2008)
System Center Operations Manager
Active Directory/Directory Services
Systems Management Server (SMS)
Exchange Server (Versions 5.5-2007)
MS Office (Version 97-2007)
SQL Server (Versions 2000-2008)
Information Security and Assurance
MS Internet Information Server (IIS)
Network Attached Storage (NAS)
Firewall/VPN/Anti-Spam/Anti-Virus
VMware Workstation/VMware ESX
Business Continuity/Disaster Recovery
Storage Area Networks (SAN)
Project/Portfolio Management
Ubuntu/Suse/RedHat/Fedora Linux
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Education: |
US Army Computer User Security Course
Department of Defense Information Assurance/Security Officer Training Course
Department of Defense Systems Administrator/Network Manager Security Course
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Endorsements
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Samuel has received 1 endorsement.
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Samuel has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.847 |
System Administrator |
US-Ohio-Columbus/Zanesville |
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Details
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4.422 |
Server Administrator |
US-Florida-Tallahassee |
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Details
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