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Professional Profile of Omar -- Eager Entry Level IT Professional
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Title:
Eager Entry Level IT Professional

Location:
US-New York-New York City

Work History:
Oct. 2006 – Present Essroc Italcementi Nazareth, PA
IT Dept. Help Desk & Client Support/Internship
· Involved in a Windows Domain Environment and Windows Server Edition (2000/2003)
· Remote Accessed Tools used- Active Directory, PC Anywhere, Net Support, and Remote Assistance
· Familiar with Microsoft Exchange 2000/2003
· Worked with ticketing system, HEAT
· Assisted with management of your Norton Symantec AV corporate edition using the Symantec Management console




Oct. 2006 - Present Essroc Italcementi Nazareth, PA
Building Attendant
· Interact with various vendors relating to building services
· Operated UPS Worldship Client Software
· Order supplies
· Manage the mail system by preparing/ sending out packages, picking up and distributing mail
· Ensure company vehicles are serviced and maintained



Oct. 2002 Independence Community Bank Brooklyn, NY
ACH Clerk
· Manually debited and credited accounts for automatic payments with several institutions
· Credited unauthorized debit transactions and corrected erroneous accounts information for debits/credits
· Performed office duties such as Xeroxing, copying, faxing and customer service
· Performed extensive data entry on a daily basis

Dec. 1999 Sector II Studios Flushing, NY
Assistant Web Designer
· Assisted in format and layout for web pages
· Assisted all clients interested in obtaining services
· Answered all questions and concerns that any client may have had


Skills:
· Experienced with operating systems Windows XP Professional, Windows 2000 Professional & MAC OS X
· Strong hardware/software troubleshooting skills
· Knowledge of Help Desk ticketing system and standard escalation procedure (HEAT Software)
· Telephone support of Remote Access/VPN end users
· Detail-oriented and well organized
· Excellent written and oral communication skills focused on quality Customer Service
· Able to work well independently while remaining a strong advocate of team work and knowledge interaction
· Bilingual (English/Spanish)


Education:
09/1999-6/2003 LaGuardia Community College LIC, NY
Computer Systems & Networking

Associate in Applied Science




Endorsements
Omar has received 2 endorsements.
Omar has endorsed 0 Members.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.999 No Profile Posted   Details
9.255 IT Support - 10 yrs experience US-New York-New York City Details
No endorsements.



Page 1 of 1


Public Messages
From
Date
Message

06.06.11
[This message has been removed by ITsaNetwork because it contained inappropriate content.]

09.29.07
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.

Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.

Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.

Don McCauley
dmccauley@dgai.com

Position Specification

Title: Senior Exchange Engineer

The Team

Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.

Position description

As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.

The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.

Person

The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)

Job Responsibilities

The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.

Education and/or Experience

• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
 
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