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Professional Profile of Leo -- Technical Support Supervisor
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Title:
Technical Support Supervisor

Location:
US-California-Anaheim/Huntington Beach

Work History:
Work Experience May 2006-Jan 2000 2Net Corporation Pomona, CA.
Operations Director
 Oversee day to day operations for Technical Support, Customer Service, and Sales as well as supervise the team of managers.
Technical Support Supervisor
 Provided leadership to a team of technical support representatives to ensure quality customer service and to maintain Service Level Agreements. Supervise daily operations in a technical support call center environment.
 Implemented in depth training to new technicians as well as seasoned techs.
 Achieved business objectives and performance goals while ensuring operational efficiencies through planning, continuous monitoring, and analysis of the technical support call center operation.
 Delivered excellent internal and external customer satisfaction by demonstrating exemplary leadership.
 Managed multiple priorities as well as motivate and lead the support team.
 Consulted with Adaptec, Asus, Intel, Uniwill and others on new support issues pertaining to their respective components.
Help Desk Technician.
 Provided level 1 & 2 support for desktop and notebooks for ABS Computer Technologies, IbuyPower, CyberPower PC, Alienware, Velocity Micro, XI Computers, VooDoo PC, and Seneca Data.
 Working knowledge of all platforms of Windows and Linux operating systems.
 Repaired unresolved issues on computer systems shipped in for depot repair.
 Lead technician for Server support for small to mid size businesses.
 Selected by request by IT manager to provide Server support and onsite service for Roger Dunn Golf Shop corporate office in Santa Ana.
 Performed onsite services locally.

Dec 1999-June 1994 Advanced Solutions Riverside, CA.
Repair Technician
• Service, Repair, Upgrade desktop and notebook PC’s
• Onsite service repairs.
• Component sales.

May 1994-Jan 1990 Mercedes Benz Dealership Anah. Hills, CA.
Caliber Motors, Inc.
Service Coordinator
• Answered inbound calls for Service Dept.
• Set service appointments for Service Advisors
• Prepared payroll for Service and Parts Dept.
• Assisted Service Manager in daily operations.







Skills:
Leo Sibayan
25595 Triesta Way
Yorba Linda, CA. 92887 Phone 714-855-1886
E-mail sibleo@gmail.com

Objective:
To obtain a solid position with a company through proper trainng, team effort, and daily work experience.


Education:
High School Diploma

A+ Training

Self-Education on PC Hardware & Repair.



Endorsements
Leo has received 2 endorsements.
Leo has endorsed 0 Members.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.999 No Profile Posted   Details
9.255 IT Support - 10 yrs experience US-New York-New York City Details
No endorsements.



Page 1 of 1


Public Messages
From
Date
Message

06.06.11
[This message has been removed by ITsaNetwork because it contained inappropriate content.]

09.29.07
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.

Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.

Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.

Don McCauley
dmccauley@dgai.com

Position Specification

Title: Senior Exchange Engineer

The Team

Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.

Position description

As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.

The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.

Person

The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)

Job Responsibilities

The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.

Education and/or Experience

• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.
 
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