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Vice Pesident, Infrastructure Engineering, Operations, and Service Delivery
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US-New Jersey
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ROSARIO W. CHIRDO
3 BRANDYWINE COURT, SUCCASUNNA NJ 07876
(H) 973.584.8442
(C) 973.997.5670
RWCHIRDO@GMAIL.COM
PERSONAL PROFILE
Who I am:
Team leader grounded in trust, integrity, and accountability. A person of principle resolute on quality in achieving corporate objectives. An analytical thinker with creative problem-solving abilities, who delivers unique solutions that convert company goals into profitable reality. Diligent in maintaining effective verbal/written communications while simultaneously overseeing/promulgating organizational effectiveness. Exceptional strengths in vendor relations, asset management, contract negotiations, and project management.
What I do:
Partner with customer organizations through strategic and consultative support to understand their business needs, issues, strategies, and priorities to deliver business solutions consistent with corporate objectives. Quickly assesses situations, rapidly crafts solutions, builds teams, organizes actions, and obtains consensus at all levels of the organization. Live and lead by example through utilizing experience-backed judgment, strong work ethic, and integrity.
How I do it:
Build positive customer relationships by establishing rapport and trust, to ensure end-to-end customer satisfaction while identifying and driving new revenue growth and positive EBIDTA. Focus on continuing employee training by leveraging knowledge and experience, coaching and mentoring of same.
SUMMARY OF PROFESSIONAL EXPERINECE
Managerial:
• Customer Care/Operations
• Project/Product
• Proposal Development, Bidding, Contract Administration
• People
• Contract Negotiations -Products and Services
• Disaster Recovery/Emergency Management
• Building, Design and Construction
• “Classified” Projects/DOD
• Human Resources – Staffing/Career Development
• Process Re-engineering
Technical:
• Network Engineering and Operations
• Product & Service Provisioning
• Operating Support Systems
Computer:
• MS Office (XP/2000)
• Word/Excel/PowerPoint/Access
• MS Project
• Proprietary Applications Development
• E-learning (e.g. SOPs)
EMPLOYMENT HISTORY
M5 NETWORKS, INC., MANHATTAN, NY 2007-2008
Vice President, Carrier Services
Summary:
Business Imperative that this company be transformed into a “Local Telephone Company” to improve customer satisfaction, meet financial objectives through cost reductions and achieve Business Plan Objectives in this very competitive market. Designed, engineered and implemented the necessary interconnection network while managing all Administrative/Organizational and Regulatory components of the project. Developed and delivered company-wide training to all Associates and served as Single Point Of Contact for customer and vendor escalations (operational; billing).
Selected Highlights:
• Established M5 as a facilities-based CLEC in LATA132.
• Negotiated new Collocation Facility Agreement and Program-managed the complete migration of all Transport Technologies (SONET, TDM, and Ethernet), Services and Customers.
Innovation:
• Established interconnection network to the PSTN/Verizon in unprecedented interval (5 months) with zero defects.
• Identified and resolved lingering CALEA, CNAM, and E911 issues
Profitability and Sustainability:
• Minimized customer churn through pro-active dialogue and issues resolution
• Identified and implemented cost savings opportunities to exceed >$60k/month.
• Initiated and directed T-1 Grooming Initiative resulting in $15k/month savings.
• Identified and implemented TFNS re-homing project resulting in $30K/month savings.
• Negotiated Contracts for CABS, SOA, OSDA, Telecom Taxation Compliance.
• Developed training and documentation for take-back of outsourced SOA/LNP/CNAM/OSDA.
• Resolved long-term billing disputes with major Carriers preventing Termination of Services.
INFOHIGHWAY COMMUNICATIONS, MANHATTAN, NY 2002-2007
Vice President, Infrastructure Engineering and Operations
Summary:
InfoHighway Communications (fka GGN/Eureka Networks) was a local IT Service Provider experiencing uncertainty in the Competitive Local Exchange Carrier market. Assessed and implemented equipment/technology changes to create a more stable and reliable infrastructure network. Analyzed and implemented process/network architecture changes that reduced costs and improved customer satisfaction. Transitioned and amalgamated corporation from a non-facilities-based CLEC to a facilities-based CLEC. Supported corporate business strategies associated with acquisitions and organic growth.
Selected Highlights:
• Established Metrics of Performance for Switch and Transport Teams to establish and improve work drivers and MTTR benchmarks.
• Conducted company-wide training on basic telephony principles and trouble shooting techniques associated with InfoHighway Communications’ network topology.
• Provided TIER III support to resolve customer impacting issues.
• Developed Service Delivery Specifications and Work Flows supporting development of Next Generation (NGN) OSS to improve provisioning intervals.
Profitability and Sustainability:
• Project managed BAN Consolidation Project resulting from Eureka Networks’ acquisition of InfoHighway Communications’ - annual savings of $600,000.
• Directed migration of off-net T-1 and DS0 loops (UNE-P to UNE-L) across ILEC and CLEC networks to On-net facilities (400 T-1s/10,200 POTS) – annual savings $360,000.
• Implemented ILEC Sector Tandem Bypass Routing of CLEC traffic – annual savings of $300,000.
• Re-architected SS7 network – annual saving of $70,000.
• Identified $4 million DID abuse associated with IntraLATA TFNS; Administered NS800 db to prevent use of DIDs for RTN associated with in-LATA TFNs.
• Intervened in Billing Dispute between InfoHighway and ILECE and negotiated Settlement of $550,000 against $1,200,000 liability.
• Negotiated Interconnection Agreements with IXCs/CLECs, for DEOTs/IMTs to mitigate Access and Sector Tandem augments and reduce COGS.
• Defined requirements and prepared Specification for Directed all Customer Trouble Reports for W/S Markets and “Marquis Accounts” be re-directed to Switch Operations to significantly improve MTTR and Customer Satisfaction.
EUREKA NETWORKS (FORMERLY GILLETTE GLOBAL NETWORKS), MANHATTAN, NY
Vice President, Voice Services Engineering, Operations, & Services Delivery
Summary:
Provided strategy, direction, and technical support to CEO/CFO wrt Reciprocal Compensation and Access Management Revenue streams.
Selected Highlights:
• Integrated Voice Services Provisioning team into Switch Engineering to streamline process.
Innovation:
• Engineered TFNS routing to reduce RespOrg costs and “on-demand” re-routes.
• Designed and directed implementation of CLEC operations in LATA 224.
Profitability and Sustainability:
• Evaluated technology and managed vendor selection for enterprise VoIP implementation to drive Converged Services Offerings exceeding $300,000 annual savings.
• Program managed DS1/DS3 migration from retail infrastructure to Virtual OC48 Ring (IDSR) exceeding $360,000 annual savings.
GILLETTE GLOBAL NETWORKS
Vice President, Switch Engineering and Operations
Summary:
Hired as Consultant to assess company’s “health” and requirements to transform company from BLEC to CLEC. Assignment converted to full-time employee and assumed CTO responsibilities associated with remediation of previously purchased “deficient” softswitch, installation of emergency power generator, and environmental control systems/equipment. Responsible for customer and technology migration initiatives to improve service, increase scalability and organically grow company through process improvement.
Selected Highlights:
• Directed engineering and implementation activities regarding DC power, Emergency Power Generation, DACS, UPS, Disaster Recovery, Switch Evaluation, Selection and Implementation, Network Planning, Traffic and Trunk Engineering, Telemetry Engineering, Test Plans, Equipment Evaluation and Acceptance, and Training of Sales and Operations personnel in telephony concepts.
• Defined and directed activities/processes to migrate EurekaGGN from a BLEC to a fully functioning Facilities-based Competitive Local Exchange Carrier in LATA 132.
• Established company as RespOrg for TFNS.
• Evaluated functionality of chosen switch platform, identified deficiencies and coached vendor on remediation in call control, CAS, PRI, SS7-ISUP/TCAP, OAM&P that resulted in removal and replacement of switch platform (purchase prior to employment).
Innovation:
• Developed customer-focused Disaster Recovery Plan on Trunks by creating “Call Forwarding on Trunks” in 5ESS Translations.
• Developed AMA Query System to audit call flows
• Developed Traffic Engineering Tool to optimize network configuration and utilization
Profitability and Sustainability:
• Negotiated purchase of critical switch operation and collocation space.
• Authored/negotiated contracts to assist facility acquisition.
Negotiated Contract with ILEC and NYAB for Reciprocal Compensation and Carrier Access Billing that infused $85,000 MRC revenue towards achieving positive EBIDTA.
GLOBAL CROSSING, LTD., MADISON, NJ 2000-2001
Vice President, Global Voice Services Engineering & Implementation
Summary:
Global Crossing, International Transport Provider Business Plan to become global switch/voice services carrier. Specified the design, managed the procurement, development, engineering, and implementation of company’s worldwide IP-based switch network. Directed worldwide systems engineering and implementation of Next Generation Voice over IP and integration with existing US-based TDM network. Developed integrated Routing Tables for implementation for TDM and IP network infrastructures/technologies.
Profitability and Sustainability:
• Fiduciary responsibility for $400+ million Capital Budget for voice services deployment, product development, and life cycle engineering/capacity management of the legacy domestic TDM network.
TELEPORT COMMUNICATIONS, STATEN ISLAND, NY 1995-1999
Director, Switch Engineering (1997 – 1999); Director, Corporate Communications (1996 – 1997); Director, National Switch Services Engineering and Operations (1995 – 1996)
Summary:
Managed the engineering and implementation of TCG’s Nationwide Local Exchange Carrier Network. Established TCG’s Corporate Communications organization responsible for voice, data, video services.
Selected Highlights:
• Appointed Technology and Access Security Czar.
• Specified requirements and implemented the design for a Network Voice Mail System.
• Designed Advanced Intelligent Network applications to attract and retain valued customers.
• Instituted the Switch Certification Program and AMA Control Center to ensure network reliability, call routing, and billing integrity. Program became cornerstone of all new switch implementations and resulted in the flawless implementation of 68 Class V Central Offices.
Innovation:
• Designed and implemented a Virtual Wireless Centrex for national, internal communications across disparate mobile telecommunications provider networks.
• Established the National Switch Maintenance and Operations Centers to ensure quality customer service, network reliability and performance.
• Developed and implemented a Trouble Reporting and Tracking System that resulted in a 225% improvement in key service quality indicators and customer satisfaction.
• Designed, engineered and implemented the first 18,000 Line Digital Centrex Full Disaster Recovery Plan for Fidelity Investments.
• Developed PC-based applications to monitor/track switch utilization, trunk utilization and customer usage for the CEO and Executive Management Team.
Profitability and Sustainability:
• Initiated, defined and directed the implementation of a proprietary company-wide Network Element Access Security System across all network elements and LAN/WAN data communications peripherals.
AT&T VARIOUS BUSINESS UNITS 1965-1995
Includes various and progressive assignments at AT&T: Long Lines Department (Operations, Equipment and Building Engineering, Product and Service Management, Marketing, Personnel), General Departments (BS Energy Conservation; Divestiture Planning), American Bell (Engineering and Service Delivery ISN; ECS; ABM; Fiber Networks) and Business Communication Services (Process Re-engineering; Project Management/Special Bids; M/L 5ESS, NYU Systems Integration)
EDUCATION
BS, Engineering 1973
Mechanical Engineering - Brooklyn Polytechnic Institute
Continuing Education Credit (CEC):
• Project Management
• Process Management & Quality
• People Management (Supervisory Training Curriculum)
• 2nd Class Radio Operators License
• EIT/PE Certification
• Small Business Administration – Managing Your Own Business
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Skills: |
February 18, 2009
Dear Hiring Manager,
Colleagues throughout the telecommunications industry will attest to my skills and leadership abilities whereby I exercise sound judgment, driving for results and closure, leading by example in thoughts, words and deeds, being accountable and taking ownership, creating a vision, developing and motivating future generations of leaders. By motivating others to internalize organizational goals, vision and values, I have been successful at building a lasting agreement and gaining people’s respect and support. It has been my professional goal in any position I have held, to create and maintain a win-win environment by striving to approach every negotiation with all parties’ interests in mind.
In conjunction with extensive knowledge in the telecommunications industry, I possess the critical skills for understanding roles and responsibilities in the changing workplace, how to communicate change, how to manage transition and internal culture change, and how to develop an approach that ensures positive results. These skills, however, both acquired and utilized transcend the parameters of the telephony industry to all industries found within corporate enterprise. As times change, ambiguity and uncertainty require organizations to reframe their ideas around leadership capacities. Unrelenting change is becoming the norm. Leaders have no choice but to adapt and to help others to adapt.
I have found that focusing on the customer experience, understanding their reliance on reliable telecommunications provides key insight to how best meet the client’s future needs as well facilitate process improvement of current infrastructures. Having proven experience of functioning as a leader of high-performing teams, my success is related directly to customer-driven performance goals and a collaborative approach to getting the job done. In telecom, customer service is the foundation on which success and profitability can be built With my keen ability to identify barriers to service excellence, I have applied systematic methodology of identifying, measuring, managing, and monitoring customer requirements and satisfaction to improve profits and beat the competition.
It is my belief that these are qualities which would not only suit your needs but also epitomize a key contributor who partners with your organization as you continue to define excellence. As such, it would be a great privilege to meet with you in person to expound upon my credentials as detailed in the attached resume which has been provided for your review and consideration in bid for candidacy. I look forward to speaking with you and scheduling time to meet in-person. You may contact me via email: orchid5@optonline.net or phone: 973.584.8442 (h) /973.997.5670 (c). Thank you.
Sincerely,
Roy W. Chirdo
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Education: |
BS Mechanical Engineering - Polytechnic Institute Of NYU
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Endorsements
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Rosario has received 2 endorsements.
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Rosario has endorsed 2 Members.
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9.045 |
Telecom Provisioning Specialist |
US-Florida-Tampa |
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Details
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8.501 |
IT Management Professional |
US-New Jersey-Northern |
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Details
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Public Messages
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06.06.11 |
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