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Title: |
System Administrator
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Location: |
US-Ohio-Columbus/Zanesville
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Work History: |
Work Experience
System Administrator, Research In Motion, 01.2008 –
• Assists in hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware. (XP sp2, Exchange 2003, Server 2003, Cisco routers & switches, VMWare ESX/GSX
• Performs user account creation, deletion, configuration, mailboxes and distribution list using Active Directory, Exchange 2003, and other proprietary applications
• Performs backup and disaster recovery operations
• Utilizes standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
• Coordinates upgrade and configuration of system files and services using Server 2003 and Exchange 2003
• Monitor system status using MOM, Dell OpenManage, and HP Insight Manager
• Used SMS to upgrade Window 2003 Servers to SP2
• Ensures changes are in accordance with appropriate operating procedures.
• Coordinates and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommends course of action and implement as approved.
• Coordinates hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommended resolutions to complex matters of significance and coordinate the implementation of the approved course of action. Analyzed, logged, and tracked complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Assists with installation of VMWare, VMWare ESX & tools on Windows/Linux based servers, and tools on client machines. Also assisted with troubleshooting issues with VMWare ESX/GSX.
IT Support Technician, AEP, 06.2007 – 12.2007
• Recreated the online documentation for the Blackberry handheld
• Preformed System Administrator functions using Windows 2003 Server
• Trained & answered question regarding Blackberry issue to other IT Support Technicians
• Provided technical support via phone/email
• Performed user account creation, deletion, and configuration using Active Directory & Citrix
• Reset Passwords using Active Directory, PeopleSoft, Oracle Based applications, & etc.
• Created accounts for users in Active Directory, PeopleSoft, Clear Trust, Lotus Notes, & other Account Management and Proprietary software
• Assigned to projects in other departments within AEP (Telecom, Lotus Notes Group (BES Administration), & Windows Infrastructure)
• Troubleshoot network connectivity (TCP/IP, WAN, and remote access)
• Created tickets to track calls
• Received training for ITIL process
Consultant, Self-Employed, 06.1998 - 02.2007
• Excellent written & verbal communication skills and professional commitment to customer
• Used Project Management skills to organize, plan, or manage specific task
• Analyze business requirements/needs using Dynamics GP
• Experience in implementing and optimizing Dynamics GP
• Assisted building new relationships with clients utilizing Dynamics GP and maintain an outstanding relationship with current clients
• Create and maintain project plans using Dynamics GP or other tools
• Provide in house or on-site training
• Provided Business Consultation for Dynamics GP
• Provide Intel server technical support, hardware support and system administration for a commercial outsourced account
• Support NT/Windows/Linux/VMware/Netware Server operating systems & associated products
• Involved in installation, maintenance, technical planning, & upgrades of OS software as well as other software products required by the customer
• Coordinate and execute special projects and turnkey solutions
• Perform initial troubleshooting and diagnosis various systems including routers, switches (Windows 2003 Server, XP, Cisco products)
• Troubleshoot hardware and software problems experienced by IT users and systems
• Travel to remote facilities when necessary
• Coordinate and monitor Internet connections for remote offices
• Manage and implement software installations (clients and servers)
• Monitor network, server and web
• Perform PC, Laptop, & Server migrations
Consultant, Teksystems, 03.2006 – 06.2007
Wireless Telecom Administrator (Contractor), NetJets, Inc. 01.2007 – 06.2007
• Lead Consultant on Blackberry Deployment
• Assist with creating dB for deployment, & documentation with Blackberry troubleshooting
• Due to the dependence on a home-grown palmtop solution, all flight personnel require higher capacity devices with higher performance and reliability.
• Blackberry technicians assigned to a device deployment for 85% of employees.
• The deployment requires use of BES (including device mgmt, BES-based it policy, and server load mgmt), asset tracking dB, blackberry device configuration and customization, phone provisioning (including establishing, modifying, and removing service),
• Taking in-bound CS calls and walk ups, and utilizing IntelliJet 2, Track-It and Peregrine helpdesk software.
Help Desk Analyst (Contractor), GAP, Inc. 11.2006 – 12.2006
• Answered first-level technical phone calls from Gap employees
• Performed user account creation, deletion, and configuration
• Created tickets and sent them to different groups
• Reset passwords & created users in Active Directory, Retek, & Yantra
• Troubleshoot network connectivity (TCP/IP, WAN, and remote access)
• Worked email queue
• Updated voicemail on high severity issues
IT Support Technician (Contractor), AEP 10.2006 – 11.2006
• Answered calls from AEP employees and assist with navigation through the e-Benefit site
• Reset Passwords using Active Directory, PeopleSoft and Clear Trust
• Troubleshoot network connectivity (TCP/IP, WAN, and remote access)
• Created tickets to track calls
• Assisted with password resets in the email queue
• Created tickets and send them to different groups
Customer Solutions Help Desk Analyst (Contractor), JP Morgan Chase 03.2006 – 10.2006
• Answered first-level technical phone calls from Chase retail branch bankers throughout the country; assisted users through various issues involving hardware, software, network/internal applications, password resets, etc.
• Diagnosed and resolved hardware, operating system and networking issues for both common infrastructure components such as PCs and printers and uncommon components such as check scanners and cash dispensers
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Skills: |
Operating systems: Windows 2003, 2000 Pro/Advanced Server, NT, XP, Exchange, BES, Linux, SMS, VMWare ESX/GSX, SQL
Network/Protocol: Cisco, Active Directory, OSPF, BGP, EIGRP, WINS,
GPO, VOIP, TCP/IP, DNS, DHCP, IIS, VPN/LAN
Applications: MOM, HP Insight Manager, Dell OpenManage, Dynamics GP, MS Suite, FRx, Business Portal, MS SharePoint, Lotus Notes, Outlook, Eudora, SAP, Crystal Reports, Remedy, Service Center (Peregrine), Track It, Peoplesoft, RSA, Account Management and Proprietary software, Symantec Corporate Anti-Virus, Symantec Backup, Symantec Ghost
Certifications: A+, Net+, MCP, CCNA
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Education: |
DEVRY UNIVERSITY, Columbus, OH
Graduated: June 2002
Bachelor of Science in Network and Communications Management
OWENS COMMUNITY COLLEGE, Toledo, OH
Graduated: December 2005
Associates Degree in Computer Networking
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Endorsements
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Billy has received 2 endorsements.
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Billy has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.873 |
Network Engineer |
US-Mississippi-Central |
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Details
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7.598 |
Windows Systems Administrator |
US-Florida-Tallahassee |
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Details
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