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Title: |
IT Support - 9 yrs experience
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Location: |
US-New York-New York City
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Work History: |
PROFESSIONAL EXPERIENCE:
Booz Allen Hamilton Hardware Technician (Consultant) January 2007 to Present
Performs hardware diagnosis, troubleshooting and component repair on Lenovo Thinkpad T60, T40 & 42, X60 and X40 laptops.
Performs hardware diagnosis, troubleshooting and component repair on IBM Intellistation workstations.
Complete software installs (Office 2003, Adobe Acrobat 8 )and troubleshooting on Windows XP based systems (including imaging, network / wireless access and network printing issues), configuration of workstations.
Assess user issues and initiate recovery operations when warranted.
Arrange & monitor warranty hw orders and repairs in Peoplesoft CRM ticketing system.
Utilizes Checkpoint VPN Secure Client to enable secure wireless communications between the network & laptop users.
Certified as warranty technician by Lenovo Training Solutions.
MCP certification pending (approx. April 2007).
United Staffing Services Information Technology Consultant June 2006 to January 2007
Performed Ghost imaging lab set up, server customization and workstation / laptop Ghost imaging using Symantec Ghost Solution Suite 1.1.
Configure, install, repair peripherals and verify their operation.
Handled software installs and troubleshooting on Win XP stations (including MS Word 2003, Excel 2003, Powerpoint 2003 and Adobe Acrobat 8), system configuration of workstations.
Assess user issues and initiated recovery operations when warranted.
Arrange and monitor hw and sw orders including rma (return merchandise authorization) / warranty returns.
D. F. King & Co., Inc. MIS Support Technician January 2004 to May 2006
Helped support Blackberry email infrastructure by attending to the setup, configuration and troubleshooting of user Blackberry requests / issues.
Supported Citrix remote login and configuration.
Performed the datacenter’s nightly & weekly reboot and successful restart/verification of servers running network processes used for the proprietary calling system including Avaya telephony solutions, UniDATA 5 and various Windows, Linux (Redhat) and Unix (AIX, Solaris) servers.
Ran tape backups of Avaya CMS (Solaris), Nicelog Call Archiving system (NT) and periodic unidata backups (AIX) to dat and high speed worm media (Ultrium).
Helped administer an MS Windows AD forest using admin tools. Unix administration duties were ping / tracing apps, save & capture of data for log files and running scripts which allow us to control/manage the calling software for the queued client environment.
Involved in the transmission of data sets, the FTP and TFTP process (file transmission protocol) and ensuring and reporting their availability (data).
Assisted in the support of 600 + customer representatives at 2 sites using Tinyterm emulation software, Windows networking and proprietary applications to access customer data across the networks of client companies such as Citibank, Sprint and DOITT (City of New York).
Performed network setups, imaging and pc customization on managed NT 4.0, Win2k and Win XP workstations and servers.
Active directory user and workstation account setup & administration, network shares, router queue monitoring, and ftp file transmission.
Services dialer applications used to retrieve and submit sensitive customer and business sales lead data.
Manages lead queuing and loading to ensure proper data throughput and availability.
United Staffing Services, Interim, Aquent, Network &Company Inc., RHI Consulting
Information Technology Consultant June 2000 to December 2003
Major Clients: Ann Taylor, Bank of New York, Atlantic Records, UniWorld Group, CompUSA, Compucom
General duties description
Performed various functions according to requirements of a given contract, such as computer / operating system / application upgrades, installs, maintenance, repair and verification, network setup, maintenance / administration, imaging and pc /server customization (local and network), regardless of platform or OS.
Assess customer needs and report these to my contractual manager when necessary.
Mac desktop setup, configuration, installation and troubleshooting.
SUN Solaris system operation and network monitoring.
Compaq server setup, installation and deployment to datacenter production environment.
Windows NT desktop setup, configuration, installation and troubleshooting.
Ann Taylor Network Operations Technician March to May 2002
Performed network backup functions according to requirements of contract, such as application data verification, network schedule maintenance/administration on Solaris OS and Windows NT 4.
Utilized software tools such as Legato NetWorker, Exceed UNIX Emulator, Maestro Console Manager and Tivoli Enterprise Console (TME 10) to ensure transfer of data and proper submission of tape jobs.
Configured, clean tape peripherals and verified their operation. Devices used were Sun Ultrasparc 4 w/ Dell GX110 workstations, SunFire 6800 servers, Compaq DL380 servers, ATL 7100 and StorageTek Model L700.
Charged with learning site operations and procedures to facilitate proper project completion, including email and any required documentation.
Bear Stearns Trade Floor Support November 2001 - February 2002
Performed trade floor (green shirt) functions that supported company’s physical migration to Madison Ave. headquarters. Duties included application installs (Bloomberg, Reuters), workstation validation/certification, imaging and pc rollouts of Windows NT/2000 machines.
Configured, installed or repaired peripherals and verified their operation.
Interacted with Bear support as necessary to generate purchase orders or resolve service issues. Assessed corporate users & traders’ needs and reported these to my contractual manager when necessary.
Bank of New York Server Technician September to October 2001
Performed server operating system upgrades, installs, maintenance, repair and verification on new builds of Windows 2000 and Novell 5.x machines in company’s Teaneck data center. Server customization and imaging was done under supervision with senior techs at hand for Q&A purposes.
Configured, installed or repaired DOA rack-mounted Compaq DL-380's or ML-370 towers and verified their operation for use or RMA back to manufacturer.
UniWorld Group Desktop Support September 2000 to December 2000
Performed duties including hardware and software installs, troubleshooting and system configuration of Mac OS 8.51 & Windows 98/NT 4 workstations.
CompUSA Support Technician July 2000 to September 2000
Completed onsite requests (weekend calls) for service by CompUSA clients and ensured operation as per CompUSA’s requirements.
Interacted with customer support as necessary to generate purchase orders or resolve service issues.
Compucom Field Engineer May 2000 to June 2000
Performed third level, on-site client support functions for Windows desktops/ servers, Macs, related monitors, printers and scanners.
Generated purchase orders or resolved service issues up to rma (parts return and ordering).
Kaplan Educational Centers Field Engineer January 1999 to May 2000
Assessed and resolved technical problems on Windows and Macintosh PC platforms.
Installed and upgraded different operating systems as well as repaired them when corrupted.
Configured devices and applications for use on corporate desktops/servers according to company and client requirements.
Set up LAN and remote connections and verified their operation via dial-up or network logon.
Required to travel to various sites to install, repair or upgrade PC’s in customer training centers for company.
Interacted with various vendors for technical support to resolve conflicts and difficulties. Responsible for initiating HW / SW orders to complete service requests.
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Skills: |
I'm an admin level, network/ systems support technician, usually in datacenter / server farms with Dell, HP and IBM PA-risc e servers, who is currently doing warrantied IBM support with some OS X as well.
Here is a short description of my duties in the datacenter.
Review Windows & Unix server systems for discrepancies and/or errors,
Checking logs to verify above (servers), Escalating issues to MIS, CTI, Telephony
& Programming/Scripting support mgrs, Utilized Ftp (and various sw) to send
data files, logs (this includes Ceridian payroll files), Familiar with networking protocols such as DNS, WINS, TCP/IP, NETBIOS, Appletalk, Helped push for uniform documentation of procedures and escalation remedies, Ran scripts to help manage the calling system (Scripts were created by the programming group), 30% was general Windows XP/server 2003, AD management, desktop and helpdesk support.
Now for the resume part.........
Summary
This is an accomplished, results-oriented IT professional with extensive experience in network systems support and has proficiency in project/system design, delivery, and maintenance. Also has hands-on experience in teamwork, technical leadership and user requirement analysis. Thoroughly familiar with the Windows 2000/XP/2003 & Macintosh 8.x/9.x/10.2 OS’s and can perform various duties in HW/SW interfacing including terminal emulation and dial-up access. Capable of managing desktop and server systems remotely or from a command-line and can create programs to run unattended functions.
TECHNICAL SKILLS:
SOFTWARE:
Operating Systems/Server Software: Windows Server 2003 & 2000 server, Redhat Linux 6, AIX 5, Win NT4 server, Mac OS X server, Mac OS X/ 9x/ 8x/ 7x, Windows XP/ 2000/ NT 4 wrkstn/ 98/ 95, Win 3.11, DOS, MS Project 2002 server & 2002, 2000, 98 clients, MS SQL Server 5 & 6.5, Diskeeper Server 6.0, Appleshare IP 6, MS Exchange 2000, BackupExec 7.0, CA Unicenter 2.0, Arcserve 5.
Applications: MS Office 2003/XP/2000/97, Symantec Ghost imaging suite, Visio 2003, Avaya CMS 11, TinyTerm terminal emulator, Citrix Metaframe, Bloomberg & Reuters market data apps.
Utilities: McAfee (VirusScan Enterprise, Virex), Norton (Antivirus, Firewall, Utilities, SystemWorks), pcAnywhere 11, Netop Remote sw, Remote desktop (Windows), WS Ftp Pro, HP Jetadmin & Webadmin, Lexmark Markvision printer sw.
HARDWARE:
Cisco 1900/2500 series & Netopia ROUTERS, Cisco Catalyst SWITCHES, Blackberry wireless pdas, HP LaserJet printers, IBM / Dell / HP SERVERS AND WORKSTATIONS, APC UPS devices, Network sniffer, SCSI / IDE drives, raid arrays, storage solutions (Iomega, APS, Lacie, HP) incl. MO, DLT & DAT drives.
NETWORK PROTOCOLS:
TCP/IP, IPX/SPX, NetBEUI (Windows Network), Nwlink IPX/SPX (Novell), Ethertalk, Appletalk (MacOS Network).
NETWORKING:
(LAN) Windows and Linux – can create file, ftp, print servers, DNS servers, email servers, DHCP servers, utility servers (imaging/Ghostcasting, Ghost imaging/Windows remote installation services), vpn configuration and troubleshooting, troubleshooting from cmd line and other services.
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Education: |
AASEET - DeVry Institute
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Endorsements
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John has received 7 endorsements.
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John has endorsed 41 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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9.983 |
Software Developer |
US-Missouri-St. Louis |
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Details
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9.954 |
Electrical Engineer |
US-Missouri-St. Louis |
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Details
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9.832 |
IT Technician - Windows Support |
US-New York-New York City |
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Details
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9.725 |
Computer Tech |
US-New York-New York City |
 |
Details
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9.689 |
Network Administrator |
US-California-Los Angeles |
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Details
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7.353 |
Helpdesk/tech support |
US-California-Orange County |
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Details
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5.601 |
Network Technician/Administrator |
US-Illinois-Chicago |
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Details
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5.143 |
Cisco Network Engineer |
US-Illinois-Chicago |
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Details
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4.647 |
Cisco Network Pro |
US-Illinois-Chicago |
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Details
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4.612 |
System Administrator |
US |
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Details
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4.558 |
Data Center Technician |
US-California-Silicon Valley/Peninsula |
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Details
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4.362 |
IT Field Technician: Google Inc. |
US-California-Orange County |
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Details
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4.171 |
helpdesk consultant |
US-New York-New York City |
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Details
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3.943 |
Senior Network Engineer |
US-Illinois-Chicago |
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Details
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3.447 |
Network Engineer / Project Manager |
US-New York-New York City |
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Details
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2.623 |
Creative consulatant |
US-New York-New York City |
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Details
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2.607 |
Skilled IT Professional |
US-California-San Diego |
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Details
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2.604 |
Network Analyst |
US-Illinois-Chicago |
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Details
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2.604 |
Eager Entry Level IT Professional |
US-New York-New York City |
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Details
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2.604 |
Technical Support Supervisor |
US-California-Anaheim/Huntington Beach |
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Details
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2.604 |
IT Technician |
US-New York-New York City |
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Details
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2.604 |
Technical Support Engineer |
US-Texas-Austin |
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Details
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2.604 |
Developer / Help Desk |
US-Texas-Austin |
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Details
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2.604 |
IT Technical Support/Help-Desk Support/Networking-admin |
US-Texas-Austin |
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Details
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2.604 |
Technical Support /Help Desk |
US-New York-New York City |
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Details
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2.604 |
Desktop Support Specialist/Trainer / help Desk Analyst |
US-Maryland |
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Details
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2.604 |
SR. IT Support Analyst |
US-California-Orange County |
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Details
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1.670 |
IT Field Technician - Helpdesk |
US-New York |
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Details
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1.667 |
IT Support Specialist |
US-Illinois-Chicago |
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Details
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1.667 |
Help Desk / Desktop Support |
US-California-San Diego |
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Details
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1.667 |
Netowrk Support Level III |
US-Illinois-Chicago |
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Details
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1.667 |
Desktop Support II |
US-Illinois-Chicago |
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Details
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1.667 |
Systems Analyst |
US-California-Los Angeles |
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Details
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1.667 |
Network/hardware administrator |
US-California-Los Angeles |
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Details
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1.667 |
Senior Support Associate (Tier 3) |
US-Illinois-Chicago |
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Details
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1.667 |
Linux, UI Designer, Systems Admin |
US |
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Details
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1.667 |
IT Project Manager |
US |
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Details
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1.667 |
Data Center technician |
US |
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Details
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1.667 |
IT Manager/SQL Server DBA |
US |
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Details
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Public Messages
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Date |
Message |
No public messages. |
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