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Title: |
IT Support - 10 yrs experience
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Location: |
US-New York-New York City
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Work History: |
Credit Suisse First Boston c/o Can Am Consulting Consultant January 2008 to May 2009
Responded to internal, external users via phone and email using Remedy ticketing system.
Performed pc, printer and workgroup MFD hardware diagnosis and troubleshooting for trade floor.
Responsible for accurate logging of new and decommissioned equipment in inventory.
Responded to internal, external users via phone, email and using Remedy ticketing system.
Provide hardware and software support for all technology systems including voice and data networks, desktops, laptops, copiers, printers, wireless systems, blackberry’s, VPN, etc.
Maintain hardware and peripherals such as monitors, keyboards, printers and scanners.
Created Active Directory and Exchange user accounts.
Trained users on applications such as operating systems, Microsoft Office, in-house applications, VPN, etc.
Installed disk images for desktop and laptop computers.
Booz Allen Hamilton c/o Getronics Support Engineer January 2007 to December 2007
Performed helpdesk functions using Peoplesoft CRM ticket system.
Utilized Novell IManager to manage network assets.
Performed hardware diagnosis, troubleshooting and component repair on Lenovo Thinkpad T60, T40 & 42, X60, X40 laptops, IBM NetVista 8303 & MacIntosh G4 workstations, HP Laserjet 4050 & 4350 printers and HP 9250C Digital Senders.
Managed software installs for OS X, Office 2003 Professional, Acrobat 8, Peoplesoft CRM client, Symantec Antivirus Corporate ver. 10, Checkpoint VPN Secure Client, Microsoft Office Communicator 2005.
Maintained Windows XP systems including imaging with IBM Image Ultra, wired / wireless network access, network printing issues, configuration of workstations, setup/ configuration of printers, software re-install and recovery operations.
Arranged & monitored warranty hw orders and repairs in CRM system.
Certified as a Warranty Desktop and Laptop repair technician by Lenovo Training Solutions.
United Staffing Services Information Technology Consultant June 2006 to January 2007
Provided helpdesk support via phone and email.
Set up limited role servers such as DHCP and file servers on Windows 2003.
Managed imaging lab using Symantec Ghost Solution Suite 1.1.
Performed physical and network setup of managed Windows 2000 & 2003 servers.
Performed physical and network setup, configuration and updating of managed Win NT 4.0, 2000 and XP workstations.
Arranged hw and sw orders including RMA (return merchandise authorization) / warranty returns.
Administered user & workstation accounts in Active Directory.
Supported users on corporate applications such as Windows XP, Mac OS X, Microsoft Office and etc.
D. F. King & Co., Inc. MIS Support Technician January 2004 to May 2006
Assisted in supporting 600 + customer representatives at 2 sites.
Supported Blackberry email infrastructure and performed setup, configuration and troubleshooting of Blackberries.
Installed Windows 2000 / 2003 DHCP servers, file servers and ftp archive servers in collocation area for clients.
Administered user & workstation accounts in Active Directory.
Supported Citrix remote logins and user configuration.
Performed physical and network setup, configuration, imaging and updates of managed Windows 2000 & 2003 servers, Windows NT 4.0, Windows 2000 and Windows XP workstations in datacenter.
Performed reboot and successful restart/verification of servers running network processes used for proprietary calling system.
Ran tape backups for dat and high speed WORM media.
Unix administration for managing the calling software and FTP / TFTP data transmission.
Managed Avaya telephony solutions, IBM P-series servers, Solaris workstations and Dell PowerEdge servers.
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Skills: |
Summary
An accomplished, results-oriented IT professional with datacenter & co-location experience in network systems support and proficiency in first line requests, project/system design, delivery, and maintenance. Also has technical leadership and user requirement analysis expertise. Thoroughly familiar with the Windows 2000/XP/2003 & Macintosh 8.x/9.x/10.2 OS’s and can perform various duties in HW/SW interfacing including terminal emulation and dial-up access. Capable of managing desktop and server systems remotely or from a command-line and can create programs to run unattended functions.
TECHNICAL SKILLS:
SOFTWARE:
Operating Systems/Server Software: Windows Server 2003 & 2000 server, Redhat Linux 6, AIX 5, Win NT4 server, Mac OS X server, Mac OS X/ 9x/ 8x/ 7x, Windows XP/ 2000/ NT 4 wrkstn/ 98/ 95, Win 3.11, DOS, MS Project 2002 server & 2002, 2000, 98 clients, MS SQL Server 5 & 6.5, Diskeeper Server 6.0, Appleshare IP 6, MS Exchange 2000, BackupExec 7.0, CA Unicenter 2.0, Arcserve 5.
Applications:MS Office 2003/XP/2000/97, Symantec Ghost imaging suite, Visio 2003, Avaya CMS 11, TinyTerm terminal emulator, Citrix Metaframe, Bloomberg & Reuters market data apps.
Utilities:McAfee (VirusScan Enterprise, Virex), Norton (Antivirus, Firewall, Utilities, SystemWorks), pcAnywhere 11, Netop Remote sw, Remote desktop (Windows), WS Ftp Pro, HP Jetadmin & Webadmin, Lexmark Markvision printer software.
HARDWARE:
Cisco 1900/2500 series & Netopia ROUTERS, Cisco Catalyst SWITCHES, Blackberry wireless pdas, HP LaserJet printers, IBM / Dell / HP SERVERS AND WORKSTATIONS, APC UPS devices, Network sniffer, SCSI / IDE drives, raid arrays, storage solutions (Iomega, APS, Lacie, HP) incl. MO, DLT & DAT drives.
NETWORK PROTOCOLS:
TCP/IP, IPX/SPX, NetBEUI (Windows Network), Nwlink IPX/SPX (Novell), Ethertalk, Appletalk (MacOS Network).
NETWORKING:
Windows and Linux NOS’s, can create file, ftp, print servers, DNS servers, Exchange servers, DHCP servers, Windows RIS servers, Ghostcast servers, IBM Image Ultra servers, vpn configuration and troubleshooting, troubleshooting from cmd line and other services.
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Education: |
AASEET - DeVry Institute
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Endorsements
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John has received 7 endorsements.
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John has endorsed 41 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.984 |
Software Developer |
US-Missouri-St. Louis |
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Details
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9.962 |
Electrical Engineer |
US-Missouri-St. Louis |
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Details
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9.868 |
IT Technician - Windows Support |
US-New York-New York City |
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Details
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9.793 |
Network Administrator |
US-California-Los Angeles |
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Details
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9.789 |
Computer Tech |
US-New York-New York City |
 |
Details
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7.381 |
Helpdesk/tech support |
US-California-Orange County |
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Details
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5.722 |
Network Technician/Administrator |
US-Illinois-Chicago |
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Details
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5.331 |
Cisco Network Engineer |
US-Illinois-Chicago |
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Details
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4.816 |
Cisco Network Pro |
US-Illinois-Chicago |
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Details
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4.675 |
Data Center Technician |
US-California-Silicon Valley/Peninsula |
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Details
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4.669 |
System Administrator |
US |
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Details
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4.606 |
IT Field Technician: Google Inc. |
US-California-Orange County |
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Details
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4.235 |
helpdesk consultant |
US-New York-New York City |
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Details
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3.962 |
Senior Network Engineer |
US-Illinois-Chicago |
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Details
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3.413 |
Network Engineer / Project Manager |
US-New York-New York City |
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Details
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2.690 |
Skilled IT Professional |
US-California-San Diego |
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Details
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2.689 |
Network Analyst |
US-Illinois-Chicago |
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Details
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2.689 |
Eager Entry Level IT Professional |
US-New York-New York City |
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Details
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2.689 |
Technical Support Supervisor |
US-California-Anaheim/Huntington Beach |
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Details
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2.689 |
IT Technician |
US-New York-New York City |
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Details
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2.689 |
Technical Support Engineer |
US-Texas-Austin |
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Details
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2.689 |
Developer / Help Desk |
US-Texas-Austin |
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Details
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2.689 |
IT Technical Support/Help-Desk Support/Networking-admin |
US-Texas-Austin |
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Details
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2.689 |
Technical Support /Help Desk |
US-New York-New York City |
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Details
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2.689 |
Desktop Support Specialist/Trainer / help Desk Analyst |
US-Maryland |
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Details
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2.689 |
SR. IT Support Analyst |
US-California-Orange County |
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Details
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2.525 |
Creative consulatant |
US-New York-New York City |
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Details
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1.696 |
IT Field Technician - Helpdesk |
US-New York |
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Details
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1.694 |
IT Support Specialist |
US-Illinois-Chicago |
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Details
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1.694 |
Help Desk / Desktop Support |
US-California-San Diego |
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Details
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1.694 |
Netowrk Support Level III |
US-Illinois-Chicago |
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Details
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1.694 |
Desktop Support II |
US-Illinois-Chicago |
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Details
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1.694 |
Systems Analyst |
US-California-Los Angeles |
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Details
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1.694 |
Network/hardware administrator |
US-California-Los Angeles |
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Details
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1.694 |
Application Support Consultant |
US-Illinois-Chicago |
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Details
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1.694 |
Linux, UI Designer, Systems Admin |
US |
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Details
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1.694 |
IT Project Manager |
US |
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Details
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1.694 |
Data Center technician |
US |
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Details
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1.694 |
IT Manager/SQL Server DBA |
US |
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Details
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Public Messages
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Date |
Message |
No public messages. |
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