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Title: |
Technical Production Professional
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Location: |
US-Illinois-Chicago
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Work History: |
J.P.MORGAN CHASE Chicago, IL. 2004 2008
Connectivity Services Transmission Control
Technical Operations Technician (2005-2008)
Consulted with clients daily troubleshooting issues as well as in an on-call capacity.
Support the Mainframe, Network, LAN/Desktop and Midrange platforms by monitoring, maintaining, and managing the production infrastructure.
Utilize a variety of system management tools and processes to identify production issues. Rapidly repaired and resolved them by directly restoring service or quickly engaging the appropriate production support resolvers within the infrastructure platform teams.
TacWorldWide Companies, Oak Brook, IL.
Technical Contractor - Bank One (2004 2005)
Help Desk for Bank One inbound/outbound transmissions.
Monitor inbound/outbound transmissions on Bank One Mainframes and UNIX servers.
Track inbound/outbound transmissions problems in Bank One ticketing software.
CCC INFORMATION SERVICES INC. Chicago, IL. 1993 - 2003
Technical Support Representative II (1998-2003)
Handled technical support questions from all company clients/accounts.
Consulted with clients with PC software and hardware issues.
Assisted vendors and service technicians with CCC software, how to questions,
and hardware functionality.
Settlement Support Representative (1996-1998)
Mediated negotiations between Insurance Companies and their clients until resolution.
Provided a fair market value for over thousands of total loss claims.
Collected local market information to support values placed on total loss vehicles.
Provided world-class customer service to insure satisfaction with company customers.
Telephone Service Representative (1993-1996)
Consulted with clients in processing consumer orders through Consumer Reports.
Provided world-class customer service by providing accurate information to consumers.
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Skills: |
System Configurations: DOS, Windows 95/98/2000/XP, TCP/IP (configure, add and delete), Novell workstations, OS/2, and NT operating platforms
Proficiencies: A+ Hardware and Software, Network +, UNIX, Mainframe, Advantis, Control-M, STE Tumbleweed Platform, FTP Repository, GIS Gateway, Connect Control Platform, LANs (Networking), Microsoft Office, Personal Computers and Laptops, OS/2, Excel Bedford Accounting, Lotus Notes, Word Perfect, and Dbase IV
Tracking Utilities: Peregrine, Cyclone, Scopus, and Vantive.
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Education: |
Computer Systems Institute of Chicago, IL 2004-2005
MCSE Certification Program
Certification courses in CompTIA and MCSE programs.
Computer Learning Center of Chicago, IL 1993-1994
Certified in Computerized Business Systems, GPA 4.0
Accredited courses in DOS, Word Perfect, Windows, Novell, Dbase IV, Network +,
and Excel Bedford Accounting.
Triton College of River Grove, IL 1989-1992
Major: Real Estate
Accredited courses in Real Estate, Business Management, Accounting, Finance,
Marketing, and Advertising.
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Endorsements
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Royal has received 2 endorsements.
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Royal has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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1.001 |
Technical Support representative |
US-Tennessee-Memphis |
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Details
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1.001 |
IT / Systems / Hardware Engineer |
US-North Carolina-Charlotte |
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Details
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