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Professional Profile of Christina -- Technical Support Representative
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Title:
Technical Support Representative

Location:
US-Texas-Austin

Work History:
2006-2007 Samuels Jewelers Austin, TX

Help Desk support agent

Provide point of sale, computer and communications support for nation wide stores.
Build and travel to install point of sale computers and equipment.
In charge of all Point of Sale equipment purchasing and tracking.


2005-2006 Spherion / Dell Round Rock, TX

Technical Representative

Temporary position fulfilling my dream of working at Dell.
Worked with Optiplex engineers and Microsoft to help ready for Windows Vista.
Assisted customers over the phone with hardware and software issues with their Dell portable or desktop


2001-2005 Client Logic Port Arthur, TX

Level 2 Techniciann

Dell Certified Systems Expert

National inbound call center , Dell technical calls.
Started as a level 1 tech worked my way up to mentor then a level 2 tech.
Assisted Dell Customers with desktop, portable, printers, ect. Hardware and software issues while maintaining excellent customer care and empathy.


Skills:
I have 9 years customer service and care experience.

I have 7 years call center experience.

I have 6 years Technical support experience.

I am DCSE, Dell Certified Systems Expert.

I am A+ equivalent.

I have taken and passed all Dell policy and proceedures classs and am current as of 2006.

I have taken and passed all Dell customer care and empathy classes and am current as of 2006.

Education:
In 1998 I received my GED from Stillwell Technical School.

From 1999 to 2001 I attended Lamar University for my associates degree. I have not yet completed.



Endorsements
Christina has received 2 endorsements.
Christina has endorsed 0 Members.
Endorsements Received All Endorsements Endorsements Given
  Rank Title Location Status Actions
9.999 Systems Administrator / Technical support US-California-Los Angeles Details
9.983 Software Developer US-Missouri-St. Louis Details
No endorsements.



Page 1 of 1


Public Messages
From
Date
Message

09.29.07
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.

Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.

Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.

Don McCauley
dmccauley@dgai.com

Position Specification

Title: Senior Exchange Engineer

The Team

Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.

Position description

As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.

The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.

Person

The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)

Job Responsibilities

The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.

Education and/or Experience

• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required.

traverus travel
03.28.07
you can go to the site & call me if you want to start
thanks sherry
http://myttn.com/srobinson
 
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