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Title: |
Help Desk Tier I.II, /Desktop support/ Jr Network specialist
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Location: |
US-Maryland
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Work History: |
Help desk support
LMA Real Estate & Financial Services Oxon Hill, Md 2006 to present
Duties include providing answers to computer users’ problems, supplying training and feedback to those users to lessen the occurrence of future problems, troubleshooting difficult or unusual situations, and suggesting workflow improvements to management. A good understanding of PCs, operating systems, networking and applications.
Library of Congress Washington DC, 2006
Technical analyst:
Functioned as a technical information specialist. Proficient in data gathering, management and logging catalogues. Used traditional and electronic reference tools and communicated with other areas of the Library, other government agencies and the general public. Outstanding time management skills. Proficient in Word, Excel, Powerpoint, Microsoft Outlook. Superior customer service, administrative, organization skills. Also excellent oral and written communication skills. Ability to work with people at all levels of the organization, multi-task, and prioritize assignments.
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Skills: |
Microsoft Office2007 Word Specialist
Microsoft Office2007 Excel Specialist
Microsoft Office2007 PowerPoint Specialist
Microsoft Office2007 Outlook Specialist MS Outlook, Norton Anti-Virus, McAfee Anti-Virus, GHOST, Power Quest Drive Image, Remote Desktop, Remote Assistance, Internet Explorer and Netscape
Networks: Active Directory administration, DNS, DHCP, WIN, TCP/IP, Group Policies, File Permissions management, User Account Management, Hubs, Switches, Windows Backup Utility software and PDA’s.
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Education: |
EDUCATION
Johns Hopkins University, Baltmore, MD Graduate 2008 Masters Certification in Information Technology
Bowie State University, Bowie, MD Graduate 2007
Degree in Business Management
Georgia Institute of Technology, Atlanta, GA June 2003
Business Management major
Financed 90% of college expenses through athletic scholarships
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