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Title: |
Product Manager
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Location: |
US-Texas-Houston
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Work History: |
Excel Telecommunications (formerly VarTec Telecom) - Irving, TX
Voice Products Manager II Jan 2006-Jun 2008
- Oversaw product management and development of all commercial voice telephony products, to include SIP trunking, switched and dedicated long distance, toll free, calling card, conferencing, wholesale switch-less and TeleBlock® services
- Conducted profitability and market analysis to identify performance of all commercial voice products including pricing and dealer commissions investigation
- Provided assistance in developing all dealer commission structures, which guaranteed on time payments
- Coordinated with internal departments on all new product launches and expansion for commercial voice products
- Provided assistance to sales, sales operations, and dealer managers on collateral and order forms
- Helped sales and marketing managers in organizing trade shows while consulting with numerous outside vendors
- Researched and negotiated with various outside vendors when outside products and services were needed
Product Manager I Apr 2001-Jan 2006
- Designed and developed product overview and technical training documents with ordering procedures for SWBT and Bellsouth regional VarTec local products
- Performed profitability and marketing analysis to identify success or failure of various local products
- Designed and updated local customer welcome packages including product feature guides
- Negotiated with outside vendor and numerous internal departments regarding the design, launching, and management of a proprietary online ordering tool for all local products
- Directed product implementation team and set up all local products and provisioning attributes
- Handled contract negotiation, design, launch, and management of client-based local voice mail platform
- Expert in UNE-P provisioning methodology for SBC, BellSouth, Verizon and Qwest
Caprock Communications, Inc. - Addison, TX
Associate Product Manager Jul 2000-Dec 2000
- Provided assistance in the development of new UNE-P residential products and services and managed throughout the product life cycle
- Supervised various departments to monitor uninterrupted product roll out processes
- Developed product-training guidelines for sales and operations personnel
- Investigated and analyzed pricing for new local products
- Enhanced a look-up tool that showed Southwestern Bell UNE-P provisioning methods and pricing by NPA-NXX for the entire state of Texas
Sage Telecom Corp. - Allen, TX
Technical Consultant Sep 1998-Jul 2000
- Established internal Trouble Administration Group within UNE-P based CLEC to troubleshoot client issues
- Developed and implemented a Trouble Administration Group training programs for employees
- Built and maintained working relationships with long distance, toll free, and voice mail vendors
- Identified repair problems through consistent coordination with Southwestern Bell’s Local Operations Center and Local Service Center
- Utilized comprehensive Southwestern Bell-specific diagnostic and provisioning applications
- Studied provisioning techniques through Southwestern Bell’s order criteria and state PUC tariffs
Hotelecom Communications Corp. - Irving, TX
Telecommunications Manager Apr 1997-Jul 1998
- Proactively resolved telecommunications issues for client hotels, including PBX, call accounting systems, voice mail, property management systems, and least cost routing
- Worked collaboratively with local exchange carriers and long distance providers in resolving IXC carrier conversions
- Advanced to Telecommunications Manager position responsible for designing analytical tools to develop profitability of client hotels
- Handled and coordinated installation and replacement of all telephony equipment and facilities in client hotels
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Skills: |
Product Management
Project Management
Telephony Management
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Education: |
Bachelor of Business Administration University of North Texas, Denton, TX
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Endorsements
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John has received 0 endorsements.
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John has endorsed 0 Members.
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Rank |
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Public Messages
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Date |
Message |
T. Kopec and Associates |
08.19.08 |
Hello, John...I've been notified by ITsaNetwork that you inquired about an IC Product Manager position that we posted. Please reply with a current Word resume for our review. ~Tom |
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