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Professional Profile of Chris -- Senior Systems Engineer - Blackberry Server Administrator
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Title:
Senior Systems Engineer - Blackberry Server Administrator

Location:
US-Georgia-Atlanta North

Work History:
The Home Depot - Atlanta, GA 30339
November ’00 - June ‘08



Skills:
* ARCHITECTED, ADMINISTERED, MAINTAINED AND OPERATED A BLACKBERRY 4.1 DOMAIN THAT INCLUDED 15 SERVERS, 4 SQL DATABASES AND ~8500 USERS IN THE US AND CHINA.
* ASSISTED IN TROUBLESHOOTING ISSUES WITH CONNECTIVITY, MAIL FORWARDING, CONFIGURATION OF HANDHELD DEVICES, AND BLACKBERRY SERVICES
* PRO-ACTIVELY RECOMMENDED, SCHEDULED AND PERFORMED ALL SOFTWARE PATCHES AND UPGRADES. THIS INCLUDED ASSISTING WITH A DOMINO 6/BES2.2 MIGRATION TO EXCHANGE 2000/BES 3.6.
* ACTED AS THE KEY LIAISON BETWEEN HOME DEPOT AND RIM AND WAS THE PRIMARY POINT OF CONTACT WITH WIRELESS VENDORS ON OPERATIONAL OUTAGES, BILLING AND SERVICE ISSUES.
* DEVELOPED REPEATABLE PROCESSES FOR BLACKBERRY UPGRADES, NEW ORDERS, END USER TRAINING, HELPDESK TRAINING AND TRAINING OTHER BLACKBERRY ADMINISTRATORS.
* CHECKED SERVER LOGS ON A DAILY BASIS AND INFORMED THE PROPER PARTIES OF ANY NECESSARY ACTIONS THAT NEEDED TO BE TAKEN TO ENSURE A FULLY OPTIMIZED ENVIRONMENT.
* LAUNCHED THE INTERNAL INFRASTRUCTURE CONSTITUTING THE BLACKBERRY DOMAIN FROM ONE SERVER ADMINISTERING ~200 USERS IN 2004, TO THE 15 EXISTING SERVERS HOUSING ALL USER ACCOUNTS.
* APPLY ALL NECESSARY SECURITY PATCHES, & UPDATES AS NEEDED TO SERVERS. FOLLOWED ORGANIZATIONAL PROTOCOL, PRESENTING INITIATIVES TO THE ARCHITECTURAL COMMITTEE, AND IMPLEMENTING THE PROPOSED DESIGN CHANGES AFTER APPROVAL.


Education:
2001 B.S. – Information Systems Kennesaw State University, Kennesaw, GA

1999 A.S. - Computer Networking - Florida Community College Of Jacksonville, Jacksonville, FL




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3.472 Telephony Engineer US-South Dakota-East/Sioux Falls Details
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