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Title: |
Call Center Reporting Analyst
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Location: |
US-Pennsylvania-Philadelphia
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Work History: |
Pennsylvania Minority Business Enterprise Center Philadelphia, PA
Business Analyst May 2008- Present
• Collecting, understanding, and analyzing business documents and translating them into functional and detailed work plans for business growth
• Analyze and review of business processes, structure, and finances
• Document and propose solutions for small business areas
• Provide the link between clients, development team and any other third party regarding software functionality, throughout the development lifecycle
• Design and execute test scenarios and test scripts
• Document workflows and results of business analysis
• Development and Implementation of Marketing Plans
Pennsylvania Minority Business Enterprise Center Philadelphia, PA
Client Services Coordinator Jan. 2007 – May 2008
• Managed Information Technology for client needs assessment tools
• Maintained content on resource locator, MBDA Portal, Phoenix database
• Served as architect of internal processes and systems to collect, process, and analyze client and program data
• Provided administrative and systems support to the Project Director and Bus. Dev. Managers
• Created communication tools and systems to reach clients and stakeholders, such as newsletter, email alerts, etc.
• Handled all administrative and operational duties related to clients, including, but not limited to, drafting correspondence, collecting fees, maintaining files and all documentation generated between PAMBEC and clients
Philadelphia Museum of Art Philadelphia, PA
Telemarketer/Acquisition Specialist Oct. 2006 – Dec. 2006
• Led Generation, the gathering of information
• Used proven sales techniques to sell a product or service
• Conducted proactive marketing in which prospective and preexisting customers are contacted directly
• Performed inbound telemarketing services for orders and information.
S&D Marketing, Inc. Philadelphia, PA
Supervisor May 2004-Sept 2006
• Managed group of 20 team members in a call center daily
• Conducted daily meetings with staff to give and receive status updates
• Prepared debriefings of daily progress of each shift supervised
• Trained sales representatives on important telemarketing skills
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Skills: |
Knowledge of MS Office applications (Word, Access, PowerPoint, and Excel), Organizational Skills, Motivational Speaking, Presentational skills, Database Management, Events Planning, Effective Marketing/Acquisition/Business Development, Daily call center oprational knowledge
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Education: |
2007 to Present- Peirce College of Business Business Administration
2005- 2006 - Penn State University Criminal Justice Major
2008 Tucks School of Business at Dartmouth University
Business Analyst Certification
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Endorsements
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Marcus has received 1 endorsement.
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Marcus has endorsed 0 Members.
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4.045 |
facilities coordinator |
US-New York-New York City |
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Details
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Public Messages
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