|
|
Title: |
Technical Support Specialist
|
Location: |
US-Texas-Austin
|
Work History: |
2001-present Eagle Pass Independent School District Eagle Pass, TX
Computer Lab Manager
Installed classes and programs for the CCC Lab, giving students their personal numbers so they can work on English, Math, Spelling, and Grammar.
Installed the Accelerated Reader and Math in my school. Troubleshooted PC/Macs to the best of my ability.
Created reports for the teachers to monitor classes gains and goals.
Installed printers and scanners for certain classrooms.
Assisted with trouble calls for my school by fixing software, hardware and internet calls
Handled several types of hardware installs (memory, network cards, cd-roms, sound cards, video cards, modems, etc.)
2001 City Public Service/Dunhill Staffing San Antonio, TX
Computer Technician
Supported over 3,000 CPS employees with hardware, software, and network trouble calls.
Handled several types of application errors, operating system failures, and Intranet support
I worked on all new PC/Mac installs and transferred data from old PC/Mac to server, installed new PC/Mac and transferred data back to new PC/Mac
Created users accounts and security policies
Created mirrored images of hard drives using Ghost
I was assigned Helpdesk at least once a week
Installed and configured networking equipment (Switches, Hubs, Jacks)
Installed software and operating systems (Windows NT, Windows 98, Microsoft Office 97, 2000, Visio, FrontPage, Visual Basics, Microstation, Norton Anti-Virus, etc.)
2000-2001 F.B.S. Communications San Antonio, TX
Voice and Data Network Technician
Installation and testing of Network Infrastructure
Utilizing CAT5 for Data & Voice.
Punched down and terminated on all blocks (110, 66, etc.)
Installed and troubleshooted several types of phone systems
1999-2000 Eagle Pass I.S.D. Eagle Pass, TX
Instructional Aide
Assisted and Instructed the ESL students (English as a Second Language).
Assisted the professor with any disciplinary problems.
Was instructed to take over the class when the professor was out.
1998-1999 Smith Chevrolet San Antonio, TX
Make-Ready Technician
Test drove all vehicles purchased and filled out form that is placed in glove box
I was in charge of making all deliveries.
Installed all other accessories like grill guards, running boards, etc.
1997-1998 Eagle Pass I.S.D. Eagle Pass, TX
Technology Vocational Student
Installed and configured PC/Macs
Assisted in the installing and testing of several network labs
Installed several types of software and operating systems (Windows 95, Windows 98, Microsoft Office 97, Norton Anti-Virus, McAfee Virus Protection, etc.)
Installed and troubleshooted several types of printers, fax machines, scanners.
Handled several types of hardware installs (memory, network cards, cd-roms, sound cards, video cards, modems, etc.)
Assisted the Technology Department with the filing and photocopying of forms, Purchase Orders, Memos, etc.
Created Purchase Orders and dealt with many vendors to fit with E.P.I.S.D. standards.
Assign to maintain the workbench and Technology Area
2000-2001 National Institute of Technology San Antonio, TX
Diploma in Network Administration conferred in Oct. 2001
Project Management, Customer Service
Computer Fundamentals, Hardware Concepts
Network Technologies, Network Essentials
Windows 98, Windows NT 4.0 Workstation, NT Server
Windows Technical Support
TCPIP, Internet Information Server
Windows 2000 Professional, Win2000 Server, Win2000 Advanced Server
Windows 2000 Network Infrastructure
Install and configure networks, Multiplatform Networking
Microsoft Office
|
Skills: |
2001-present Eagle Pass Independent School District Eagle Pass, TX
Computer Lab Manager
Installed classes and programs for the CCC Lab, giving students their personal numbers so they can work on English, Math, Spelling, and Grammar.
Installed the Accelerated Reader and Math in my school. Troubleshooted PC/Macs to the best of my ability.
Created reports for the teachers to monitor classes gains and goals.
Installed printers and scanners for certain classrooms.
Assisted with trouble calls for my school by fixing software, hardware and internet calls
Handled several types of hardware installs (memory, network cards, cd-roms, sound cards, video cards, modems, etc.)
2001 City Public Service/Dunhill Staffing San Antonio, TX
Computer Technician
Supported over 3,000 CPS employees with hardware, software, and network trouble calls.
Handled several types of application errors, operating system failures, and Intranet support
I worked on all new PC/Mac installs and transferred data from old PC/Mac to server, installed new PC/Mac and transferred data back to new PC/Mac
Created users accounts and security policies
Created mirrored images of hard drives using Ghost
I was assigned Helpdesk at least once a week
Installed and configured networking equipment (Switches, Hubs, Jacks)
Installed software and operating systems (Windows NT, Windows 98, Microsoft Office 97, 2000, Visio, FrontPage, Visual Basics, Microstation, Norton Anti-Virus, etc.)
2000-2001 F.B.S. Communications San Antonio, TX
Voice and Data Network Technician
Installation and testing of Network Infrastructure
Utilizing CAT5 for Data & Voice.
Punched down and terminated on all blocks (110, 66, etc.)
Installed and troubleshooted several types of phone systems
1999-2000 Eagle Pass I.S.D. Eagle Pass, TX
Instructional Aide
Assisted and Instructed the ESL students (English as a Second Language).
Assisted the professor with any disciplinary problems.
Was instructed to take over the class when the professor was out.
1998-1999 Smith Chevrolet San Antonio, TX
Make-Ready Technician
Test drove all vehicles purchased and filled out form that is placed in glove box
I was in charge of making all deliveries.
Installed all other accessories like grill guards, running boards, etc.
1997-1998 Eagle Pass I.S.D. Eagle Pass, TX
Technology Vocational Student
Installed and configured PC/Macs
Assisted in the installing and testing of several network labs
Installed several types of software and operating systems (Windows 95, Windows 98, Microsoft Office 97, Norton Anti-Virus, McAfee Virus Protection, etc.)
Installed and troubleshooted several types of printers, fax machines, scanners.
Handled several types of hardware installs (memory, network cards, cd-roms, sound cards, video cards, modems, etc.)
Assisted the Technology Department with the filing and photocopying of forms, Purchase Orders, Memos, etc.
Created Purchase Orders and dealt with many vendors to fit with E.P.I.S.D. standards.
Assign to maintain the workbench and Technology Area
2000-2001 National Institute of Technology San Antonio, TX
Diploma in Network Administration conferred in Oct. 2001
Project Management, Customer Service
Computer Fundamentals, Hardware Concepts
Network Technologies, Network Essentials
Windows 98, Windows NT 4.0 Workstation, NT Server
Windows Technical Support
TCPIP, Internet Information Server
Windows 2000 Professional, Win2000 Server, Win2000 Advanced Server
Windows 2000 Network Infrastructure
Install and configure networks, Multiplatform Networking
Microsoft Office
|
Education: |
2000-2001 National Institute of Technology San Antonio, TX
Diploma in Network Administration conferred in Oct. 2001
Project Management, Customer Service
Computer Fundamentals, Hardware Concepts
Network Technologies, Network Essentials
Windows 98, Windows NT 4.0 Workstation, NT Server
Windows Technical Support
TCPIP, Internet Information Server
Windows 2000 Professional, Win2000 Server, Win2000 Advanced Server
|
Endorsements
|
 |
Manuel has received 1 endorsement.
|
Manuel has endorsed 1 Member.
|
|
|
| |
Rank |
Title |
Location |
Status |
Actions |
|
|
|
7.381 |
Helpdesk/tech support |
US-California-Orange County |
 |
Details
|
|
|
|
|
Public Messages
|
|
| From |
Date |
Message |
 |
06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
 |
09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
|
|
