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Title: |
IT Manager
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Location: |
US-Georgia-Atlanta North
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Work History: |
Credigy Solutions Inc.
10/2003 – 05/2008
SENIOR TELECOM MANAGER/IT CONSULTANT
Planning and Managing the Worldwide Call Center/Telecom Operations running over VoIP (Voice over Internet Protocol) using productive , compliance with WEB 2.0 tools and Dialer as a Service (aka: Software as a Service for Call Center/Telecom Environment): IVR, Predictive dialing, CTI, Text to Speech, Call Recording, Speech Analytics for the Call-Center operations (+300 agents scalable to +1000 agents) in Brazil attending the Local market; supporting the US operations needs interconnecting with: US-PSTN major carriers, Credigy- Brazil offices through an International MPLS link (IP-VPN architecture), and the External Agencies (Collections/Attorneys) using “Campaign Monitoring Tools” for their collections efforts.
Lead Business Analyst (4 BA team) using JAD and Change Management tools for Legal Process Modeling for IT automation creating a National Recovery System combined with: Collections, Suits, Litigations, Judgments and post-Judgment actions working together with payment processing (National coverage).
Nextel Telecom. Ltda., São Paulo, Brazil
10/1999 – 11/2001
SENIOR TECHNOLOGY EXECUTIVE
Nextel On-Line Director with full responsibility and accountability for establishing Wireless Packet Data services in Brazil market, as well as various related products and technologies, including J2ME-Java network aware applications ex: Wireless POS-Point of Sale, First Brazilian Mobile Banking (Banco do Brasil); Text-to-Speech and Voice Recognition offerings (Nuance). Challenged to fulfill demanding needs of Nextel’s key corporate clients, ensure wireless carrier’s dependability, and maintain customer loyalty within highly competitive market (supervised 15 persons). Key Initiatives:
* Established first-ever Wireless Packet Data Services in Brazil and expanded market share in corporate field; built track record of outstanding customer service/retention and ARPU increase.
* Introduced wireless data payments initiative using PKI environment embedded with Java 2 Micro Edition and supporting secure sound transactions with security key up to 1,024 bits (First Brazilian Mobile Banking (Banco do Brasil) and Wireless POS for general market;.
* Facilitated on-time, on-budget project fulfillment for all phases of wireless packet data service implementation; trained and motivated staff members to meet and exceed performance goals, using Ms-Project, Visio, Vantive /Peoplesoft.
* Forged strong, sustainable relationships with customers and vendors to ensure optimal service levels and secure best purchasing deals, respectively.
UNDP (United Nations Program Development), São Paulo, Brazil
03/1997 – 08/1999
KNOWLEDGE MANAGEMENT CONSULTANT
Consulted with senior management team and key government figures in high-profile position to provide expertise in development of knowledge management process supporting UN’s program development initiatives.
* Awarded #1 priority project with resources provided by UNDP based on strong background knowledge and ability to develop strategic plans for program enhancement.
* Developed knowledge management process based on São Paulo State’s laws and taxes and increase of taxes/fine amount received in controlled improvement process using: Folio, Ms-SQL, VBasic in Internet/Intranet environment articulated with Customer Service by Telephone and E-mail.
Dereck Technologies, Inc., Fort Lauderdale, FL
02/1992 – 12/1996
SENIOR OPERATING EXECUTIVE
Senior Operating Executive and co-founder with full P&L responsibility for start-up long distance carrier operations concentrated in Latin America market with 70 employees. Co-developed in-house technologies and outsourced select functions, maintaining strict supervision using IVR boards (Dialogic). Tasked with building revenues from ground up and maintaining strong bottom line through sound fiscal management policies.
* Played key role in growth of business from zero to $6 million in annual revenues within four-year period, outdistancing competition in new and emerging markets.
* Provided exemplary service for key, large, and small clients; personally interceded with high-priority to address issues and resolve problems.
Embracom, São Paulo, Brazil
04/1990 – 01/1992
CFO
In charge of planning, executing, and managing all financial functions for $18 million telecommunications equipment firm specializing in voice multiplex and related devices. Strengthened bottom line profitability, through sound fiscal management policies and implementations, supervised 10 persons.
CNPq, Brasilia, Brazil
04/1986 – 04/1990
PLANNING AND MANAGEMENT DIRECTOR
Recruited to plan and actualize implementation of R&D activities of Brazilian universities supported by main department of Science and Technology Ministry, with annual budget of $450 million. Managed a workforce with more than 500 persons in IT, Planning, Finance, Human Resources and Operations areas. Earned distinction as First Director of Brazilian BITNET node, the first Internet access initiative in Brazil.
Prodam, São Paulo, Brazil
03/1983 – 12/1985
ADMINISTRATIVE & FINANCIAL DIRECTOR (1984 – 1985)
FINANCIAL MANAGER (1983 – 1984)
Promoted to oversee data processing center, supporting entire city of São Paulo. Scope of responsibility included financial analysis and modeling, strategic planning and execution, budget administration, quality assurance, testing and troubleshooting, staff development, and administrative management (50 persons under my supervision).
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Skills: |
DIGITAL BUSINESS & MANAGEMENT EXECUTIVE
Offering 20+ Years of IT Experience, Digital Business Development and Organizational Leadership in Driving Breakthrough Technology and Business Growth within International Markets
Qualifications Profile
Results-driven Technology Director with progressively responsible experience managing all facets of operations; proven track record of fusing technology vision and strategy with tactical initiatives for technology implementations, resulting in strong, sustainable productivity and profit gains. Demonstrated strength in leading teams to optimal performance levels despite rapid technological changes and market requirements.
> Strong relationship development with management, team members, vendors, and clients.
> Excellent communication skills; trilingual in English, Spanish, and Portuguese.
> Adept in managing multiple large-scale projects simultaneously.
> Keen understanding of international business practices/issues.
> US Citizen
Core Competencies:
* Customer Service
* Project Lifecycle Management
* Financial Management
* Performance Management
* Team Building & Leadership
* Strategic Market Planning
* New/Emerging Technologies
* New Market Development
* Cost Reduction/AvoidanceTechnology Background:
Platforms/Tools
Windows 95/98/ME/NT/2000/XP/Vista, HP-UX, Solaris, Linux
Software
Microsoft Office, Ms- Project, Visio; MS - SharePoint, MySQL, JAD, Change Management tools, .NET framework.
Wireless Network
iDEN, CDMA/1xRTT/EV-DO, GSM/GPRS/EDGE/UMTS, WLAN 802.11a/g/n, WiMAX
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Education: |
Education & Credentials
Post-Graduate in Politics and Economics
Pontifica Universidade Católica, São Paulo, Brazil
Bachelor’s Degree in Industrial Engineering
Escola Politécnica da Universidade de São Paulo, São Paulo, Brazil
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