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Title: |
Network Administrator
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Location: |
US-Arizona
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Work History: |
FALCON CLEANERS, Buckeye, AZ 2006-2007
Owner/Operator
Managed all aspects of starting and operating a dry cleaning business.
Interviewed, hired, and trained over 20 new employees. Screened new employees for attention to detail, customer service skills, and reliability, ensuring high degree of customer satisfaction on returned items.
Designed and integrated all computer software. Developed new procedures for accounting and inventory that caused a 20% reduction in time.
Developed and implemented marketing strategy that resulted in increased sales in excess of $150,000 in the second year of business.
Managed staff of 10 employees including plant and retail staff. Maintained high employee retention and decreased time and resources spent hiring.
Assured compliance with state and federal regulation regarding disposal and handling of hazardous materials.
Maintained all legal documentation for business as well as licensing and permits.
GTECH, Phoenix, AZ 2001-2006
Senior Operator
Ensured stability of servers that run the Arizona Lottery.
Passed thorough background clearance to gain security clearance to Arizona State Lottery computer control room.
Backed up server on nightly basis making physical copies of database for storage.
Tested software for Quality Assurance including script writing for testing. Maintained perfect system operations for duration of employment.
Managed Arizona State Lottery customer acceptance testing and system setup. Documented all flaws in software, assuring stable system operations.
Authored operation and policy manual used by all control room staff. Used for all routine operations in control room and received positive feedback from management.
Collaborated with federal auditors on bi-weekly audits of winning numbers. Assuring compliance with federal lottery regulations.
Configured IP protocols during implementation of satellite technology for retail customers.
EARTHLINK, Phoenix, AZ 2000-2001
Broadband Installation Support
Troubleshot customers hardware and software for internet connectivity.
Selected by peers for Representative of the Month Award based on quality customer service and call time.
Received numerous Customer Service Awards and was continuously among the top 5 reps in a team of 60 for customer service.
Provided excellent customer care in timely manner. Averaged call time 50% below given time frame.
Took initiative to go beyond minimum requirements in customer services, assisting customers with additional applications like email set-up and instant messaging.
Selected by management for special project involving database research to salvage problematic customer accounts. Processed 350 accounts in addition to normal workload over one month period.
AFTERMARKET Co., Phoenix, AZ 1997-2000
Human Resource/Operations Manager (1999-2000)
Interviewed, hired, and trained new employees. Handled benefits for all employees.
Increased selectivity of hiring process to ensure higher quality employees with adequate skills. Improved retention of employees and decreased time and money spent hiring.
Managed onsite staff including janitorial and security staff. Completed annual employee reviews and counseled employees on issues of misconduct.
Inventoried and ordered supplies, assured that all supplies were adequately stocked. Wrote purchase orders for accounting department.
Developed annual budget and maintained control of department costs within budget estimate by regular monitoring of material cost and work progress.
Recruiter (1998)
Interviewed, hired and trained new tele-sales consultants.
Team Lead (1997)
Managed and trained team of 25-30 tele-sales consultants.
Tele-Sales Consultant (1997)
Called existing customers to introduce new products.
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Skills: |
COMPUTER SKILLS
Experience in network design issues, protocols, topologies and cabling.
Proficient in DOS/Windows/Office and PC networking.
Able to build, setup, upgrade, configure and troubleshoot computers.
Experience in hardware and software troubleshooting.
In depth knowledge and skills of VMS UNIX/Linux operating systems.
Applied knowledge and skills of NetWare network operating systems.
Perform Microsoft NT administrative tasks with an emphasis on NT operating system features, workgroups, and domains, user management and security, system monitoring registry.
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Education: |
Graduated March 2001 Collins College Phoenix, AZ
Associate of Occupational Studies Degree in Personal Computers/Networking Technology.
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