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Title: |
Director, Quality Management Services
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Location: |
US-Florida-Melbourne
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Work History: |
SUMMARY OF QUALIFICATIONS
A dynamic quality improvement professional with strategic & operational knowledge of change management, release & deployment, software testing and quality assurance. Strengths include a solid record of process improvement, leadership and proven cost savings. Maintains a proactive approach to problem solving and creating unique solutions.
ACCOMPLISHMENTS
Director of Quality Management Services, The Family of Orange Lake Resorts
December 2007 to present – Orlando, FL.
• Designing strategic plans for the implementation of ITIL v3 Service Transition Management.
• Implementing quality assurance best practices and standards.
• Aligning with business units to perform detailed quality analysis of system-wide user issues.
• Developing lifecycles and workflows around incident and change management.
• Managing change and release management for all production systems.
• Chairperson of Release, Change and Urgent Change advisory boards.
• Lowering costs by eliminating unnecessary defects for all business units.
• Establishing policies and procedures around configuration management and quality.
Lead/Mgr of Quality Assurance, Burger King Corporation World Headquarters
May 2007 to November 2007 – Miami, FL.
• Coordinated and managed offshore testing for twenty $1,000,000+ projects.
• Developed strategic and tactical implementation of offshore automated testing.
• Conducted audits to improve 260 audit dimensions across 20 key areas.
• Implemented IEEE standards for entire quality organization.
• Conducted project risk assessments and advised management regarding risk mitigation.
• Conducted advanced business and technical requirements analysis reviews.
Manager of Quality Assurance, Louis Vuitton-Moët Hennessey (Specialty Retail)
June 2005 to March 2007 – Miami, FL.
• Provided a detailed quality assessment, which resulted in a cost savings of $2.8 million.
• Re-engineered business processes, which resulted the recovery of work hours.
• Conducted project risk assessments to save on long-term costs.
• Developed, maintained and enforced IT security policies.
• Designed, developed and deployed corporate intranet using Windows SharePoint Services.
• Assured compliance with the French Financial Security laws.
Manager of Quality Assurance, Fidelity National Financial (Check Imaging)
January 2004 to June 2005 – Birmingham, AL.
• Brought cost-to-fix defect ratio from 50:1 down to 1:1.
• Created a configuration management team and recovered 100 lost work-hours per month.
• Reduced per-person-workload by 100%.
• Increased testing productivity by over 200%.
• Maintained a 92.5% pre-release defect discovery rate.
• Chaired committee to analyze how to solve business problems with software.
• Reorganized Quality Assurance department to result in a more efficient product release cycle.
• Created new change management process, which resulted in cleaner deployments.
• Implemented operational policies for all of engineering and oversaw compliance.
• Improved the quality of software releases by implementing an iterative methodology.
• Assured compliance with Check21Federal Regulations.
• Responsible for department budget and staff management.
Soldier, U.S. ARMY (Active)
January 2003 to December 2003 – Fort Benning, GA.
• Discharged due to injuries suffered.
Quality Assurance Consultant/Contractor, Capital One
June 2002 to January 2003 – Richmond, VA.
• Established a new middleware QA department to comply with TMM Level 5 certification.
• Implemented in-house QA training initiatives.
• Used Mercury tool set to accomplish automated testing tasks.
• Created and updated WinRunner scripts as needed.
Manager of Quality Assurance, Powerware
August 2000 to June 2002 – Raleigh, NC.
• Oversaw ISO9001 software certification process, which resulted in the passing of all audits.
• Implemented an issue-tracking system and rolled it out to 10,000 employees.
• Supervised design, implementation and management of a software-testing lab.
• Implemented new quality assurance procedures, which resulted in a lower defect rate.
• Created configuration management/build team to improve deployments.
• Developed a UPS validation system to save time lost on manual efforts.
• Responsible for department budget and staff management.
Manager of Quality Assurance, Media Excelerator Technology (startup)
January 1997 to August 2000 – Tampa, FL.
• Created and implemented a complete software development lifecycle (SDLC).
• Hired, mentored and trained full quality staff.
• Implemented change management procedures.
• Designed and implemented a defect tracking system.
• Automated testing to strengthen testing coverage.
• Created a test case database with over 25,000 test cases.
• Responsible for department budget staff management.
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Skills: |
15+ years, software quality assurance and testing
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Education: |
• ITIL v3 Foundation Certified in IT Service Management
• Florida Temporary Teaching Certification – Middle Grades General Science (5-9)
• Bachelor of Electrical Engineering (2008)
• Bachelor of Arts
• Associate of Arts
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Endorsements
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Brian has received 0 endorsements.
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Brian has endorsed 0 Members.
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Public Messages
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T. Kopec and Associates |
06.06.08 |
Hi Brian...I've been informed by ITsaNetwork that you inquired about our QA Manager opportunity. Please reply with a current Word resume so that we could move forward. ~Tom |
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