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Title: |
IT Technical Support/Help-Desk Support/Networking-admin
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Location: |
US-Texas-Austin
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Work History: |
- Help-Desk/IT support- Web Hosting company- Current.
C-test program/test engineering IBM - 12 years
Customer Support/Hotel Industries
Customer-Service- Restaurant Owner/Operator
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Skills: |
Rooz Adhami
Phone: (512) 837-6548
1505 Elvas Way , Austin, TX 78758 *** Email: ra_adhami@yahoo.com
Summary of Qualification:
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* Knowledge of the Technology Industry and an understanding of how its products address key business needs
*Comprehensive test and troubleshooting experience in computers with working knowledge of Operating Systems including
AIX/UNIX/LINUX, Microsoft Windows Operating Systems, and TCP/IP networking
*Excellent team-work and leadership abilities, Excellent Written and Verbal communication.
Education:
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University of Texas at Arlington
* Bachelor of Science – Electrical Engineering /Minor in Mathematics
*Continuing Education/Certificates:
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*CompTIA A+ (CORE-HARDWARE/Operating System-TECHNOLOGIES) :
-Certified.
*CompTIA Network+ (Heterogeneous TCP/IP Networking - Installing, Configuring/Trouble-shooting Networking
Networking hardware/Protocols. Cisco Routers, IOS, RIP/IGRP-protocols).
-Certified.
*Microsoft MCDST- (Support Users & Troubleshoot Microsoft Windows XP Operating Systems & applied
Applications- Microsoft Office Products. Support of Computer Users in TCP/IP Networks).
& Registered Microsoft Certified Professional.
-Certified.
*MCSA/MCSE (Implementing, Managing, Troubleshooting Microsoft Active Directory Network Hardware Devices &
Drivers, Monitoring/Optimizing System Performance, Reliability and Monitoring/Troubleshooting Network Security).
-Certificate of Completion - April 2005, Austin Community College.
*ETA International CNST (Certified Network Systems Technician) :
-Certified. CURRENTLY WORKING ON LINUX+ CERTIFICATION.
Professional Experience:
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-Web-Hosting Company; Technical Support/Customer-Service-- Lake Way, Texas 2007-Current
- Provide Technical Support to clients with web hosting plans, VPS plans, and to customers with dedicated servers.
- Solve Email, HTML, PHP, MySQL, Apache Server & Networking problems
- Provide solutions (using live Chats, Phone calls, Ticket Systems/Emails) to Internet Connections, Network Connections &
Domain Registrations, email-spam & e-commerce (Miva,OsCommerce) related problems to worldwide customers.
-Marriott Hotel; Night Auditor/Night Manager/PM Restaurant Manager --Round Rock, Texas 2004-2007
-Audit and post all hotel-related charges/transactions.
- Examine/audit all accounts including Rooms, Banquette, Restaurant Department s (cash/credit-card transactions).
Final closing of the hotel computer Systems (PMS, Chase Credit-Card, and Micros systems). Manage Security & Night
Lobby/Maintenance Staff. Prepare Reports for general manaer/Accounting.
- Managed the 145-seating capacity restaurant's PM operation for Bar/Room-Service /Dining Room.
-Wingate Inn; Night Auditor/Administrative Assistant-Manager-- Austin, Texas 2003-2004
-Auditing all hotel revenue centers transactions. Maintain/ trouble-shoot computer systems in hotel business center
-Peronni Italian Pizza & Chicken; Manager/Owner-- Austin, Texas 2002 - 2003
-Managed daily operation of the restaurant with a staff of 20-25.
-Hiring, Scheduling, Training, Labor/Inventory Cost Control, and cash flow. Reposnsible for advertizing & marketing.
-Giovanni’s Italian Restaurant; Manager/Owner-- Austin, Texas 1994 – 2003
-Supervised the operation of a full dining restaurant with 30-35 personnel.
- Controlled business costs/budgets, & payroll. Responsible for service standards & customer relations.
- Hired/Trained staff in providing superior customer service. Recognized as Best Restaurant in Round Rock by ‘Round Rock
Leader’.
-IBM; Graphics Adapter Test Engineer-- Austin, Texas 1989 – 1994
- Developed Diagnostic programs, in ‘C’ for IBM 2D/3D Video Display adapters(IBM RS/6000/AIX Workstations).
Responsible for all phases of test activities, including planning, building, integration, system-testing/stress-testing and
maintaining/supporting of the diagnostic test codes for the graphics cards.
-Ported 3D graphics diagnostic test program from SGI' MIPS UNIX platform to IBM AIX platform. Debugged the ported
code using AIX system-level debugger & re-complied/built all source codes under AIX with required modifications to
library-files, Configuration-scripts, Make/Build files.
- Set up Networked Computers for test development of the graphic sub-systems (BIOS, Device Driver Interface,
3D-Perofrmance) using IBM Token-Ring Networking Technology (set up networking in IBM UNIX/AIX using
SMIT/sysconfig tools). Connected lab computer systems to IBM Internal Diagnostic Support and Hardware Integration test
systems’ intranet for code development/debugging & code revision control/release.
- Responsible for low-level hardware bring-up codes for Video Card’s Bus-Interface Module (IBM MCA), RAMDACs, I/O
subsystems, Video RAM Memory, and the supporting chipset (GPU) during the Engineering Design Phase of the product
development.
- Coordinated EVT/DVT/FVT functional test operations and supported the graphic cards’ diagnostic codes for in-house
departments, including Manufacturing, & Hardware Exerciser teams (Quality Assurance, Hardware-Integration/Stress-Testing
group).
- Exceptional record-time release of a 2-D Video adapter’s diagnostics (beating the schedule by more than 6-months)
resulting in IBM cash award. Provided all technical Documents for the test code.
- As team-member of IBM‘s “PC Group-Test Manufacturing” modified & supported Product-Level Diagnostic code for IBM
Expanded/Extended Memory adapters.
-IBM Printer Manufacturing Group -- Austin, Texas 1982 – 1989
- Developed and implemented Dynamic Torque measuring hardware (adapter level), and provided test support for an in-house
test equipment for the Printers and Sheet-Feed products.
- Provided Technical support to Printer Manufacturing Staff in troubleshooting product/test errors.
- Provided Data collection programs for tracking defects & for improving printer products continuously.
- Coordinated activities to transfer Test Equipment to IBM Lexington site, providing necessary trainings.
- Integrated Cognex Vision system with the Printer-Test Equipment (PC-Based) for accurate measurements of printers’
skew, margin alignments, & other test parameters. This Hardware/software integration resulted in very low product
defects improving the quality of IBM Printer products significantly & reducing manufacturing error to almost zero percent.
- Researched & tracked all product defects to improve products' qualities/reliabilities. Knowledge of ‘C’ &
x-86 assembly programming languages, and I have developed scripting programs in AWK, Perl, and UNIX shells
(Korn/Bourn/bash) for test-automations/error reporting.
Computer Skills:
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- Computer Skills including: Microsoft Office Applications, Photoshop, PDF, HTML, Internet Applications (Adobe
Dream-weaver, Front Page), Linux (Apache Web-Server, Samba, etc), MAC OS X/tiger , IBM Host/VM-O/Systems,
Hotel Property Management Systems (PMS) and Micros POS.
Interests:
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- International Travel, Music, Computer Hardware/Software, Books & Technical Magazines, general athletics including soccer,
and swimming/jogging.
Community Activities:
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- Assisted in Food Drive for Bethany United Methodist Church- Austin, TX.
- Assisted in Food Drive for Texas Children Baptist Church- Round Rock TX.
- Assisted with Special Olympics, Austin, TX & I was involved in United Way Cash Drive.
Honors and Technical Societies:
- Delta Sigma Pi
- Three years consecutive listings in UT-Arlington’s Electrical Engineering Dean’s Honor Students List.
- Cash Awards from IBM for Fast/Exceptional Release of IBM Graphics Test Code & Product Transfer Coordination.
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Education: |
Bachelor of Science in Electrical Engineering.
CompTIA Network+ Certified.
CompTIA A+ Certified.
Microsoft MCDST (XP user/support) Certified.
MCSA/MCSE program Completed/Certified
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Endorsements
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Rooz has received 2 endorsements.
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Rooz has endorsed 0 Members.
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Rank |
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9.255 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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| From |
Date |
Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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