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Title: |
Phoenix
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Location: |
US-Arizona-Phoenix
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Work History: |
Mark Siegfried
Professional experience 4/2008 Current Epiq Systems / Tek Systems
Telecommunications Analyst / Contract Position
Responsible for all Phone related issues and support
Using Inter-Tel Axxess System in a Call Center environment
Adds/Moves/Changes
Voicemail implementations
Interacting with Local and Long distance carriers
Setting up Hunt Groups for new business with in call center as needed
Cabling and punching down new locations when needed
9/2007 4/2008 Maxim Integrated/Tek Systems
Contract Position
Desktop Support
Phone Support
Backups
Windows XP and Server 2003
Support VIA Remote Access
Outlook Web Access
Multiple printer types Support
Building Desktop PCs and Servers
3/2007 8/2007 BPA / Tek Systems
Contract Position
Desktop Support
Phone Support
Backups
Windows XP and Server 2003
Support VIA Remote Access
Outlook Web Access
Multiple printer types Support
12/2005 -2/2007 Therapeutic Associates Inc
Information Systems Technician
Desktop Support
Phone Support
Backups
Windows XP and Server 2003
Traveling to Physical Therapy Clinics for Support and installations
Support VIA Remote Access
Outlook Web Access
Multiple printer types Support
Building Desktop PCs and Servers
2/2005 10/2005 Providence Health System , Comsys Inc
Data Security Analyst
MS Windows 2000
Active Directory (AD)
Novell
MS Exchange 2000
MS Outlook
OWA
Clinical and Physician applications/systems
ARS Remedy
Relational Databases
Use of MS Access (97 and 2000)
Build/maintain queries
Use of queries
Use of SQL (7 & 2000)
Build/maintain login/security accounts for SQL
Database reporting tools for MS Access & Crystal Reports
MS Office Tools
PM methodologies used at PHS
PM tracking software, such as MS Project
11/2004 -12/2004 Kaiser Permanente, Tek Systems, Inc.
Desktop Support Specialist (EpicCare - Consultant)
Contributed to the acceptance and effective use of the new KPHC Practice Management Applications (Epic)
Facilitating end-user learning through one-on-one coaching and the teaching of new features, navigation and efficiencies.
Collaborated with KPHC site specialists, trainers and application support staff to assist with troubleshooting and problem solving of any application issues encountered as CRM tool goes live.
Provide end user support and training of Epic Care CIS/CRM tool.
Basic computer desktop assistance.
Detailed reporting of applications problems using Remedy.
Communicate updates/changes to the end users.
2000 2003 hardison/downey construction inc
Network Administrator
Accountable for ensuring all systems are operable and efficient.
Single point of contact for all users to correct technical problems and enhance systems to improve quality and productivity.
Responsible for maintaining all hardware and software, and upgrading equipment.
Support all Desktop PCs and field user laptops
Setup and Coordinated 4 new servers installation, running NT & Terminal Server.
Setup up offices internet access and security via Microsoft Proxy (v2.0
Norton Antivirus protection for entire office
Negotiated new PBX system and set parameters and installation tasks. Maintained the new Inter-tel PBX Phone system
Maintain the Nextel cellular phones.
Setup and maintain, Citrix environment for access via Internet
Microsoft Outlook Web Access for email access via any computer with
web access.
Created intranet for the office, including automated Tech Request and check requests
1999 2000 Native Planet Foods, Inc.
Network Administrator .
Accountable for ensuring all systems are operable and efficient.
single point of contact for all users to correct technical problems and enhance systems to improve quality and productivity
Responsible for maintaining all hardware and software, upgrading equipment.
Also support all Desktop PCs and field user laptops
Accounting Package.
Setup new LAN Network in new office, hired, and supervised all cabling, network phone installation
Main point of contact while construction was in progress, through completion
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1992 1999 American Express
Network Administrator, Technical Support Specialist, Key Facilitator
600 PC office
Accountable for ensuring all systems are operable and running efficiently
Single point of contact for Team Leads / Managers for technical
Responsible for maintaining all hardware and software, upgrading equipment
Part of the American Express Wide Area Network (WAN)
Support PCs, end users, with Microsoft Office, MS Mail, Lotus Notes, cc:Mail
Novell servers from v 2.15 to 4.x. , Windows NT
Utilize Norton Ghost for rolling out new PCs
References: On request
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Skills: |
skills.
Summary of qualifications
Over 15 years supporting a Window NT Server environment.
Airline reservations system (American Airlines SABRE)
PBX systems: ATT/Lucent G3 Telecommunication Support.
Inter-tel PBX Phone system
Over 15 years of Help Desk, Training, and Tech Support environments.
Change Management Skills
Project Management Experience
Operating systems: Windows XP/2000/NT//98/95 / Novel
Windows Server 2003, 2000, NT, Novel
Email: Microsoft Exchange 2003/5.5
, Outlook 97/98/2000/2002/2003 & 2007
LAN Administration / Creation of new accounts.
Protocols: 10BaseT & 100BaseT
DHCP, TCP/IP, DNS, WINS
Active Directory, group policy, registry
Support of SQL Server applications
Backup & disaster recovery: ARCserve.for example.
Dell and Compaq server and pc support.
PC Anywhere, Norton Ghost Imaging.
Help Desk Support / Moves, Adds, Changes / Project Management / On Call Support
Firewalls
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Education: |
Education
Windows NT Administration IKON Systems
Novell 4.x IKON Systems
Windows 95 IKON Systems
Novel 3.x Knowledge Alliance
Citrix IKON System
Front Page Web Design IKON Systems
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