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Title: |
Network Administrator
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Location: |
US-Arizona
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Work History: |
M2 Telecom 12/07 - Present
1 Provide Hosted PBX and VOIP solutions to business customer.
2 Design SIP PBX solution.
3 Design, configure and troubleshoot SIP trunks
4 Configure and support SIP Gateways
5 Provide Asterisk, and Trixbox PBX support
DarComm Network Solutions 07/06 - 08/07
1 Provide Cisco VOIP solutions for customers. Example: performed a complete VOIP design and installalation of Cisco Call manager 5.0 with Cisco Unity Connections. Using an Cisco 2600 as the VG
2 Install and design VOIP and Wireless networks. In addition I have provided support and call manager
And unity upgrades for several companies including Town of Gilbert, Indian Oasis, and Nogales Unified School District.
3 Provide security consulting for various companies
4 Provide Cisco Call Manager Support
5 Install and configure Various Cisco Routers and Switches including 6500 series
6 Configure Cisco ASA and PIX products
7 Provide VPN support
Network Operations - Verizon Wireless - Contract 10/04 - 06/06
Provided enterprise network support all Cisco, Lucent, Nortel, and Symantec
Work with vendor and engineering personnel during new and growth installation work
Perform ISDN, T1, T3, OC 3, and OC12 Circuit testing and repair
Monitor, investigate and retire equipment alarms as well as environmental alarms using HP open view.
Document all troubleshooting steps and help to implement new procedures
Network Support / Desktop Support - Exult - Contract 7/04 - 10/04
Provide dependable and stable desktop support to 300 users.
Provide Hardware support for Dell Laptops and Desktop's
Administer and maintain end user accounts permissions and access rights.
Monitor, investigate and retire equipment alarms as well as environmental alarms using HP open view.
Perform daily backups of enterprises network using Veritas software.
Maintain Exchange 2003 servers.
Set up new user and access right to network.
Network and stand alone printer/plotter installation, configuration, and troubleshooting.
Create and redesign company desktop images.
8/03-5/04
Network Engineer/Provisioning Administrator - Ultimate Internet Access (ISP)
Designed, implemented and maintained FreeBSD, Windows 2000, Peer-To-Peer, and Netware local area networks for clients varying in size and complexity.
Active Directory installation and configuration, DNS, WINS, DHCP, IIS, group policies and VPN support.
Installed, maintained and performed disaster recovery of Microsoft Exchange, and Q mail servers and support for email clients such as Outlook 98/2000/2002.
PC/MAC Desktop support including software and hardware installation/troubleshooting/maintenance.
Monitor, investigate and retire equipment alarms as well as environmental alarms.
Cisco, Flowpoint, Cayman, Netopia, SMC, 3COM and Linksys router installation, configuration and troubleshooting
Cisco PIX, Ipfilter firewall installation, configuration and troubleshooting.
Switch/hub installation, configuration, and troubleshooting.
Network and stand alone printer/plotter installation, configuration, and troubleshooting.
Performed security audits for clients and made recommendations.
Assisted other team members with difficult problems on a daily basis.
Provided DNS and Registrar support to remote end users (namefix.com)
Perform Frame Relay, and Point to Point Demarc installations
Manage all Vendor relationships with companies such as Dell, Apple, CDW, M-WAVE, Verizon, Level 3, AT&T, MCI, and Covad.
Travel to customer locations to provide onsite support.
Resolve companies technology needs.
Assist as needed in other areas of ongoing projects such as database audits company accusations
Create and Implement customer's security profiles using custom Intrusions Detection Systems on UNIX Firewalls.
Maintain a detailed Hardware and software inventory.
Received countless recognition for my dedication and support to the team at Ultimate Internet Access.
. 2/02-8/03
Internet Support Assistant Manager/Desktop Support - Ultimate Internet Access (ISP)
Provide dependable and stable desktop support to over 6,000 LAN and WAN users for companies such as 1st Centennial Bank, OC Business Bank, Harley Davidson, United Way.
Lead and train a Desktop Support Team of 8 in MAC's, Windows All, and FreeBSD.
Interview and Train all staff in MAC's, Windows All, and FreeBSD.
Provide LAN/WAN support to all 802.11B customers.
Administer and maintain end user accounts permissions and access rights.
Maintain, troubleshoot and configure servers, desktop computers (including MAC's), and office equipment.
Switch/hub installation, configuration, and troubleshooting for remote customers
Assisted other team members with difficult problems on an as-needed basis.
Maintain companies Intranet Website.
Perform daily backups of company's Intranet.
Recommend and analyze systems enhancements and upgrades that are needed.
Provide excellent customer service to all customers.
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. 6/01-2/02
Compaq PC Technician - Compaq Computers (Contract)
Built and configured custom high end servers for companies such as Nike, Big 5, Hotmail (Also Microsoft), Yahoo, LUSD, and PUSD.
Provided dependable and stable support to the customer's that purchased these servers
Used Lotus notes to create and streamline production of the different models of these servers.
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Skills: |
Areas of Proficiency:
* Windows 2000/2003 * VOIP * PC/Desktop Support * Network Infrastructure
* Active Directory * Firewalls * Citrix Meta/Winframe * Routing
* Disaster Recovery * DNS Management * T3, T1 & Frame Relay * ADSL/SDSL
* Netware * CISCO IOS * Backup Exec * ARCServe
* VPN Systems * Hardware * RAID 0,1,5 * Wiring/Cabling
* UNIX/Linux * SQL * MAC OSX * DAT
* SMTP * POP * Apache * Nortel
* PeopleSoft * Call Manager 4.3 * Call Manager 5.0 * Sonic Wall
*Asterisk * Porta One * Trix Box
Network:
Protocols: TCP/IP, NetBeui, IPX, DLC/LLC, AppleTalk, RIP, IGRP, PPP, PPTP, L2TP, SMTP, POP, Skinny, H.323, SIP
Services: Active Directory, WINS, DHCP, DNS, NDS, HTTP, FTP, Telnet, LDAP, SSH, NETWARE, Terminal Services, VOIP
Connectivity: Ethernet, Fast Ethernet, DSL, Point To Point, Frame Relay, ISDN, 802.11B, 802.11G, Fiber, OC48, OC12, OC3
Media: POTS, Twisted Pair, Fiber, Coax, and Serial, Wireless
Hardware: Routers, Switches, Bridges, Hubs, Firewalls, Wireless Access Points, Printers, PC
Backup Systems: DDS, DLT, AIT, NAS, SAN, DAT, Veritas, Ghost
Operating Systems: Microsoft Windows 2000/2003, Novell Netware, Linux, and FreeBSD, SUN
Email Systems: Exchange 5.5, Exchange 2000, MSMail, GroupWise, Q-MAIL, Send Mail, Exchange 2003
Database Engines: Microsoft SQL Server, Pervasive SQL, Postgre SQL, MYSQL, and File Maker Pro, MS Access
Hardware: Dell, Compaq, HP, Cisco, Intel, 3Com, Flowpoint, Cayman, Netopia, SonicWall, RedCreek, Netscreen, Linksys, Dlink, Efficient Networks, Redback, Apple, D-LINK, Nortel DMS and Net Screen FW,
Fault Tolerance: Disk Mirroring, Duplexing, Striping, Hot Stand By, And Hot Swap
Troubleshooting Tools: Packet Analyzers, Security Analyzers, Network/Performance Monitor, and Intrusion Detection
Desktop:
Desktop OS: MS-DOS, Windows 3.1, 95, 98, NT, 2000, XP, MAC OS X (Jaguar, Panther)
Hardware: Laptops, PDA's, Scanners, Printers, USB, Firewire, Multiple Monitors, and Bluetooth
Manufacturers: Dell, Compaq, HP, Gateway, Apple, Clones, Lucent, Cisco, S
Applications: MS Office 97/2000/XP/2003, Macromedia MX, MS Project, Norton Antivirus/Corporate Edition, PC Anywhere, ACT!, QuickBooks, 3DS Max, MicroMRP,
Ghost, Intellisync, other antivirus solutions, management software, PeopleSoft, Veritas
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Education: |
University of Phoenix
Computer Science / Information Technology
18 units are needed before I will have a BS in computer Science
Westwood College of Technology
Network Engineering
All units were transferred to University of Phoenix
Computer Educations Institute (Vocational)
Computer Networking Program
Novell and Microsoft Win 2k training were provided.
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