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Title: |
IT
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Location: |
US-California-Los Angeles
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Work History: |
METROLINK/SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY LA, CA 90017
IT Intern (2006-Present)
Assist staff in installation, configuration and troubleshooting of PC hardware and software
Set up and install new desktop and laptop PCs and performs maintenance upgrades to PCs.
Installation, maintenance and troubleshooting of network printers, projectors, PDA phones and other devices.
Assist in network and hardware troubleshooting and configuration
Assist IT team with current projects
CALIFORNIA STATE UNIVERSITY LOS ANGELES - LA, CA 90032
IT Help Desk Consultant (2004-Present)
Identify and troubleshoot computer related issues over the phone, email and walk-in
(estimate support about 30 100 users per day)
Assist users with installation and configuration of software applications
Help users set up wireless networks on their machines
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Skills: |
TECHNICAL SKILLS
Platforms:
Windows 2000/XP Pro/Server 2003, UNIX (Solaris 9.0 & 10.0), LINUX
(Red Hat), Sun SPARC, Mac OS and Novell
Proficient in format and partition the hard drive, installing and upgrading Operating
Systems
Applications:
Microsoft Office XP/2003
Macromedia MX (Flash MX, Dream Weaver, Fireworks)
Adobe Photoshop, Corel Draw, Paint Shop Pro 7.0, SSH Telnet, WS_FTP
Programming:
Java, JavaScript, HTML, Haskell, Prolog, CSS, C++, MySQL, JSP, Shell Scripting, Perl
Networking:
Windows Server 2000/2003, Active Directory
Strong knowledge and direct experience of LAN and basic knowledge of WAN.
Networking Protocols: TCP/IP, DHCP, DNS, HTTP, SSL FTP, SMTP, VPN, POP,
IMAP, UDP
Configure and build networks using routers, switches, hubs and firewalls
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Education: |
EDUCATION
California State University Los Angeles, California
Bachelor of Science Degree in Computer Science GPA: 3.15/4.0 March, 2007
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Endorsements
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susan has received 2 endorsements.
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susan has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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8.634 |
Network Engineer |
US-California-Los Angeles |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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