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Title: |
Desktop Support Endineer
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Location: |
US-Washington-Bellevue/Redmond
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Work History: |
Apex Systems, Inc. /Port of Seattle, Seattle, Washington Nov. 2007 to present
DESKTOP SUPPORT ENGINEER
Responsible for hands-on troubleshooting of OS (Windows 95/98/2000/XP), printers, email, etc. in a 1000+ device environment. Act as the Tier 2 support for clients who could not get resolved via the Service Desk. Reimage systems using Ghost or Altiris.
Helac Corporation, Enumclaw, Washington May 2007 to Nov. 2007
COMPUTER TECHNICIAN II
Troubleshoot and support end users local and remote, resolve software and hardware problems, perform system backups and recovery, maintain data files, and monitor system configuration to ensure data integrity as well as keep logs and documentation up-to-date.
API Systems, Inc. /Verizon Wireless, Bellevue, Washington May 2006 to March 2007
WINDOWS DESKTOP SUPPORT
Troubleshoot end-user’s hardware, software, and connectivity problems and resolve. Configure and stage Windows workstations and laptops. Pull old network and telecom connection cables and rewire them onto the new switch panels. Reimage workstations using Altiris and Ghost.
Apex Systems, Inc. /Concur Technologies, Redmond, Washington Feb. 2006 to Apr. 2006
SYSTEMS ADMINISTRATOR
Setup stand-alone and rack mounted servers and upgraded existing R&D servers running Windows NT 4.0 & 2000 to Windows Server 2003. Configured application, Q&A, web, & SQL servers. Setup users and their rights on servers.
Attachmate Corporation, Bellevue, Washington September 1998 to September 2005
SENIOR MICROCOMPUTER SPECIALIST
Led all support activities for hardware (desktops, laptops, printers) and software issues. Trained, supervised, and mentored the technical support team. Respond to, troubleshoot, and resolve most complex and escalated customer issues. Support operating systems, applications, & hardware as well as spearheading company wide rollouts. Tests and troubleshoot network and cable problems. Work with various hardware vendors regarding failed hardware issues, minimizing downtime. Provide key input and assistance in maintaining, upgrading, and repairing systems. Serve as team leader for corporate desktop/laptop support program and support liaison for the Corporate Executive group.
I worked with the MIS Group to create a standard Sybase ODBC setup so that employees could access data on any server without having to configure multiple ODBC DSN connections. This eliminated excessive DSN configurations and dramatically improved data response time.
Special Assignment: Served as project lead for company wide Windows 2000 and Windows XP standard software rollout. Worked with such groups as MIS, HR, Development, Support, Sales, and Accounting to ensure that the applications each dept. used were compatible with the upgrade process.
Developed standard software applications to be used both in-office and in the field. I worked with the networking group to setup a RIS server to create an image that was downloadable to all 1,000 users. Configured a distinct image for the field group for use in customer product demos. Project was completed on time with minimal service interruption.
Attachmate Corporation, Bellevue, Washington November 1997 to September 1998
MICROCOMPUTER SPECIALIST
As part of the desktop technical support team, with minimal supervision, I was responsible for maintaining, upgrading and repairing all desktop and laptop related hardware, software, and network issues installed at company locations.
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Skills: |
Desktops & Laptops (Dell, GW, HP, IBM), Printers, Ethernet, Windows9x/NT4/ME/2000/XP, Windows Server, Microsoft Office Suite, SMS, Active Directory, Symantec Ghost Utility, Altiris, Vantive, Remedy, McAfee & Trend Antivirus.
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Education: |
Certificate – Computer Field Technology, Lake Washington Technical College (1990-91)
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Eliot has received 0 endorsements.
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Public Messages
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05.19.08 |
Eliot,
Please send me a copy of your resume to wun@h10capital.com. I look forward to speaking to you regarding this Help Desk Technician opportunity. |
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