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Title: |
Technical Support /Help Desk
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Location: |
US-New York-New York City
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Work History: |
Winston Staffing Services 122 E. 42nd Street.
Suite 320, New York, NY 10168
QA Tester onsite at Citigroup Oct 24, 2006 – Dec 10, 2006
•Capture application screens and logically document test results.
•Detection of faults by inspecting & testing software.
Technical Support onsite at Fordham University
Aug 28, 2006- Sept 1, 2006
•Troubleshoot Internet connection issues and email issues for New Freshman at McMann Hall.
PeakSystems,Inc 25 West 31st Street New York, NY 10001
Entry Level Technician
May 2006- July 2006
•Installation of various software packages and operating systems.
•Client support in Windows environment for clients such as JP Morgan Chase and Citigroup.
Calvary Day Care
Brooklyn, NY
Freelance Consultant
•Assist with installation setup, configuration and maintenance of hardware XP workstation
Shoreview Nursing Home 2865 Brighton 3rd Street Brooklyn, NY 11235
Housekeeping
Sept 2003 – Aug 2005
•Cleaning and maintenance of the facility
Cornell Cooperative Extension Nutrition and Health Program New York, NY
Community Nutrition Assistant Jun 2003 – Sept2003
•Educated the public about the importance of healthy eating, and how to prepare healthy snacks.
ADP/Cunningham Graphics 100 Burma Road Jersey City, NJ 07305
Pressman
1998 -2002
• Responsible for printing Financial Reports, Envelopes, Business Cards and other printed materials.
Schroder Co. Inc
250 W 54TH New York, NY 10019
Assistant Supervisor
1978-1998
•Responsible for planning, delegating, supervising the printing and completion of Financial Reports, Inventory Control.
•Experience on A&M MULTIGRAPHICS 1250/1275, and DAVIDSON 500/700 series.
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Skills: |
Software Skills: MS OS, 98, 2000, ME, XP; Active Directory; Linux; MS Office
Hardware Skills: Desktop; Laptop; Router; Switch; Hub; Printers; Configuration and Troubleshooting
of various types of hardware
Networking Skills: Network topologies; OSI model, Network protocols, Sub netting & Gateways,
WAN & LAN, VLANS, TCP/IP; Troubleshooting, DNS, DHCP.
Security Skills: Security log; Antivirus, Firewall, SSL, Attacks, Remote Access; Security topologies.
Business Skills: Strong people skills, Client Advocate & Customer Service, Organized, Financial knowledge
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Education: |
Computer Technical Support Certification, Katharine Gibbs School, New York, NY,
December 2005.
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Endorsements
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Malcolmbe has received 2 endorsements.
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Malcolmbe has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
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9.255 |
IT Support - 10 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. I’m happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture – The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the company’s state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
• Exchange 2003\Exchange 2007
• Live Communication server (LCS)\Office Communications Server (OCS)
• Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
• Remote Messaging Technologies (OWA, RPC over HTTP)
• Anti-Spam Technologies
• Anti-Virus Technologies (messaging specific)
• Messaging DR best practices
• Storage technologies (SANs, FC Switches, HBAs)
• Microsoft Outlook 2003/2007
• Active Directory
• Windows 2003 Server
• DNS
• SMTP
• Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
• Researching and developing solutions to meet enterprise wide messaging needs.
• Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
• Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
• High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry “best practices”. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
• Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
• Maintaining and troubleshooting Live Communications server 2005.
• Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
• Maintaining and troubleshooting BlackBerry and Good Technologies servers.
• Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
• Maintaining and Configuring EMC SANs and FC Switches.
• Working with Communications group to troubleshoot Cisco Unity issues.
• Keeping documentation up to date for the messaging environment.
• Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
• Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
• Excellent problem solving, written and oral communication skills.
• Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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