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Title: |
IT desktop support Network admin
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Location: |
US-California-Anaheim/Huntington Beach
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Work History: |
Kaiser Foundation Hospitals. Corona CA 2005 - present
Senior IT / Desktop Support (National Solution center)
Work with thousands of clients providing Desktop support and help manage network.
Repair hardware / software issues of DELL / IBM laptops & Desktops.
Manage Active directory for users / computers on Windows server 2000/2003.
Provide on the phone and remote support to clients via remote desktop and WIN VNC, Dameware with ticketing on Remedy software.
Trouble shoot and fix LAN issues, Network printers and other devices.
RSA token administration and PDAs like TREO / Blackberry setup.
Email support for MS Exchange, Outlook and Lotus Notes (SME).
AT&T CORPORATION, Emeryville. CA 2000 - 2004
Technical Support Engineer (2002 2004)
Proactive / predictive monitoring and provided Tier 3 support for xDSL, WAN/ LAN Network.
Internet / Intranet and PC Administration, hardware / software support with applications like MS Office, Word, Excel, Visio and MS Outlook email system.
As a team-oriented player helped our group the V-DCC for IT related work including maintaining LAN, Printers, network storage & manage shared drives, Windows NT and Windows 2000 issues.
Provided technical support (Tier 3) for Tier 2 and other groups for xDSL, HDSL2 (For T1) and ADTRAN hardware-software applications including SDSL VOIP.
End User Technical Assistance (Northpoint bought be AT&T) (2000 - 2002)
Responsible for trouble shooting xDSL issues hard ware and local loops
Provided customer support remotely minimizing network downtime.
Very enthusiastic in troubleshoot xDSL issues from Central office (Copper Mountain DSLAMS) up to customer premise equipment
Helped the group with computer issues software and hardware for IBM based Compaq computers and Windows NT operating system.
Flack & Kurtz, San Francisco, CA 1999 - 2000
IT / Desktop support
Assisted Network Administrator for Desktop support on Windows NT.
Answered calls and emails for support of over 100 clients on their Windows NT computers. Configured and setup client machines for Windows NT, Outlook email. Setup network printers and fixed print related problems.
Worked in IT creating HD images, solved PC software and hardware problems.
THE GOOD GUYS, Hayward, CA 1998 - 1999
Senior Technician
Performed repairs and diagnosis of Consumer Electronics & Personal computers.
Demonstrated excellent skills at hard to fix electronic problems including Surface mount devices, working with schematics and using tools like the Digital Multimeter, Oscilloscope, spectrum analyzer and others.
Worked with A/V consumer electronics at printed circuit board / component level.
COMPUTER & ELECTRONIC CAREER SCHOOL, Anaheim, CA 1996 - 1998
Electronics Instructor
Provided training in repairs and functioning of TVs/Audio &VCRs
Trained students in Electronics related to computers, like Monitors and some hardware and Basic Electronics.
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Skills: |
Highly accomplished Senior Desktop support technician. IT WAN / LAN Network administrator experienced with diverse technologies. Effective Communicator able to explain complex concepts and ideas to non-technical individuals.
Technical Summary:
Hardware: Proficient with IBM based computer hardware of different models of DELL /Compaq/ IBM Desktops, Laptops. Sun stations, HP printers, scanners and other peripherals. Knowledge of diagnosing /monitoring tools including digital meters, oscilloscope. Fix electronics to component level like monitors.
Software: Support PC DOS, Windows NT, ME, XP, Windows 2K, Server 2003. MS Office (Word, Excel, Visio, Access, PowerPoint. HP Open view, DSLAM monitoring Via Netrac Sentinel, Email MS Exchange, Outlook and Outlook express and Lotus Notes.
Networking: LAN: Ethernet, Frame relay, remote access; WAN, terminal servers, modems, CSU/DSUs, routers, switches, T1s (Via HDSL2) Protocols: TCP/IP, OSI. A+, MCSA excellent in Hardware / software troubleshooting.
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Education: |
Awarded Certificate of Merit by Vice President (DSL Ops) AT&T.
Presently studying for Windows 2003 MCSE have completed MCSA.
Network & Computer systems support specialist. (Windows NT) COMPTIA A+, A.C Tech Institute, Concord CA
Electronics diploma, St. Xavier's Technical Institute, Bombay India
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