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Title: |
Desktop Support Analyst
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Location: |
US-Washington
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Work History: |
SNC-LAVALIN CONSTRUCTORS INC., Bothell, WA 1999 – 2008
Desktop Support Technician
•Installed, configured, upgraded PC’s, laptops, Winterm thin clients, Blackberry RIM Wireless, and local and networked printers.
•Handled installation and troubleshooting for operating systems: Win98, 2000 & XP.
•Provided support for MS Office products, MS Exchange, Citrix Metaframe client, Adobe Acrobat, and Symantec Norton Antivirus in addition to company specific software such as SAP, RAS, JD Edwards Accounting software, Kronos Workforce Management, and RIM Blackberry software.
•Managed team of seven Desktop Support Techs.
•Employee of the Year 2004.
•Acted on behalf of manager during absence including: Organizing distribution of equipment company wide, delegation of tasks coming into department, procuring all IT related equipment for company, and consulting with external vendors.
•Provided technical support for 600 plus end users at various power plant jobsites around US.
•Performed incremental and full system backups on company’s Exchange, SQL and Web Servers.
THE BOEING COMPANY, Everett, WA 1989 – 1999
Systems Administrator / Factory Workgroup Technical Support Analyst 1996 – 1999
•Troubleshot and repaired of 1400+ computing devices in airplane manufacturing facility.
DALE E. SCOTT PAGE TWO
THE BOEING COMPANY (Continued)
•Experienced in operating HP3000 & HP9000 Mainframe computer, Versatec 7000 and 8600 series plotting equipment, and Xerox 4090 laser printers.
•Knowledge of network media types: UTP, Type1, Fiber optic, and Coaxial.
•Handled network media types: UTP, Type1, Fiber optic, and Coxial.
Distributed Systems Operator II 1989 – 1996
•Provided mainframe support for 747/67 commercial airplanes.
DELUXE CORPORATION, Bothell, WA 1994 – 1997
Customer Service Representative, Part Time
•Handled consumer issues relating to delays in checkpoint departure.
•Verified account status on business and customer checks, and validated driver’s license.
•Provided merchant authorization on consumer purchases point of sale.
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Skills: |
•Installed, configured, upgraded PC’s, laptops, Winterm thin clients, Blackberry RIM Wireless, and local and networked printers.
•Handled installation and troubleshooting for operating systems: Win98, 2000 & XP.
•Provided support for MS Office products, MS Exchange, Citrix Metaframe client, Adobe Acrobat, and Symantec Norton Antivirus in addition to company specific software such as SAP, RAS, JD Edwards Accounting software, Kronos Workforce Management, and RIM Blackberry software.
•Managed team of seven Desktop Support Techs
Employee of the Year 2004.
•Acted on behalf of manager during absence including: Organizing distribution of equipment company wide, delegation of tasks coming into department, procuring all IT related equipment for company, and consulting with external vendors.
•Provided technical support for 600 plus end users at various power plant jobsites around US.
•Performed incremental and full system backups on company’s Exchange, SQL and Web Servers.
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Education: |
Network + Course, Northshore Community College, Lake Forest Park, WA
A+ Certification Program, Shoreline Community College, Bothell, WA
Hewlett Packard Systems Operation Certificate, Bellevue, WA
Computer Coursework, Prince George Community College, Largo, MD
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Endorsements
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Dale has received 2 endorsements.
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Dale has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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5.730 |
Systems Administrator |
US-Washington-Seattle |
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Details
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1.004 |
Technical Support representative |
US-Tennessee-Memphis |
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Details
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Public Messages
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No public messages. |
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