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Title: |
Desktop Support Specialist/Trainer / help Desk Analyst
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Location: |
US-Maryland
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Work History: |
PROFESSIONAL EXPERIENCE
ArborWecare Education & Training Brooklyn, New York
Desktop Support Specialist/Trainer / help Desk Analyst June 2005 - Present
Role:
Currently providing 1st to 3rd level desktop-side support of Operating systems Migration and rollout in a corporate environment, phone support, and serve as the initial point of contact for resolution of Dell/IBM/HP desktop/laptop computers and network related problems in a 250-user environment. Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows DOS/95/98/NT/ME/2000/XP/2003 Pro/servers, MS Office, Outlook email and Internet connectivity issues. Create and manage user accounts and reset passwords in windows NT/2000/2003 server environments. Create group policies, Troubleshoot TCP/IP setting and corruption, configure LAN setup and troubleshooting, setup and maintain network printers, assist in designing FAQ for desktop users, and train staff and clients in PC hardware/software utilization and manage in-house IT projects.
Accomplishments:
Achieved a high level of user satisfaction by demonstrating technical expertise and excellent
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Skills: |
Operating systems: Windows DOS/9x/NT/2000/XP/2003
Software: Microsoft Office 97/2000/2002/2003 Pro, MS Outlook, Norton Anti-Virus, McAfee Anti-Virus, GHOST, Power Quest Drive Image, Remote Desktop, Remote Assistance, Exchange 5.5 and 2003, Internet Explorer and Netscape
Networks: Active Directory administration, DNS, DHCP, WIN, TCP/IP, Group Policies, File Permissions management, User Account Management, Hubs, Switches, Patch Paneling, RG45 Crossover/Straight UTP Cable Termination, Windows Backup Utility software and PDAs.
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Education: |
Education, Certificates and Training
A.A.S. (Telecommunication)
NewYork City College of Technology
Microsoft Office2003 Word Specialist
Microsoft Office2003 Excel Specialist
Microsoft Office2003 PowerPoint Specialist
Microsoft Office2003 Outlook Specialist
CompTIA A+
CompTIA N+
Higher Diploma in Business Administration
Higher Diploma equivalent to Bachelor Degree
(Lagos State Polytechnic)
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Endorsements
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BABATUNDE has received 2 endorsements.
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BABATUNDE has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
Actions |
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9.999 |
Systems Administrator / Technical support |
US-California-Los Angeles |
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Details
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9.177 |
IT Support - 9 yrs experience |
US-New York-New York City |
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Details
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Public Messages
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Date |
Message |
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09.29.07 |
I would like to network with you regarding a position our executive search firm has been retained to fill. It is for a great company in Chicago.
Perhaps someone in your network might be interested in a Senior Exchange Messaging Engineer position. Please see the job description below. Im happy to answer any questions. Feel free to forward on to anyone you like.
Whether this is of interest to you or not, I encourage you to reply with a resume. It would be helpful for us in future searches that might be ideal for your background. Our firm has been in business for 30 years & is a pioneer in diversity. Thank you.
Don McCauley
dmccauley@dgai.com
Position Specification
Title: Senior Exchange Engineer
The Team
Technical Architecture The position is a part of the Research and Development department and fills a senior role in our messaging systems development group. The teams involved consist of managers/staff, Communications Department, Operations, Application Development, contractors, and vendors.
Position description
As a senior member of our messaging R&D department, the candidate will be responsible for maintaining and improving the companys state of the art global messaging environment with some cross platform (Microsoft/Cisco) unified messaging design and support.
The candidate will work with SMTP, Microsoft Exchange Server, Presence, SonicWall, and related email concepts, protocols and methods along with the opportunities to perform major upgrades to our messaging platforms. The candidate will work alongside our Communications department to help design and support our unified messaging environment.
Person
The candidate shall have a broad background in messaging technologies and shall have demonstrated proficiency in the following areas:
Exchange 2003\Exchange 2007
Live Communication server (LCS)\Office Communications Server (OCS)
Mobile Messaging Technologies (Active Sync, BlackBerry, Good Technologies)
Remote Messaging Technologies (OWA, RPC over HTTP)
Anti-Spam Technologies
Anti-Virus Technologies (messaging specific)
Messaging DR best practices
Storage technologies (SANs, FC Switches, HBAs)
Microsoft Outlook 2003/2007
Active Directory
Windows 2003 Server
DNS
SMTP
Understanding the principles of UM (Cisco\Exchange)
Job Responsibilities
The candidate will have the following responsibilities with the potential of expanding:
Researching and developing solutions to meet enterprise wide messaging needs.
Researching, architecting, testing and planning the integration of new messaging technologies and upgrades to existing platforms.
Staying current with new technologies, and industry best practices; particularly those dealing with messaging and storage.
High level maintenance and troubleshooting of the current Exchange 2003 messaging environment based on industry best practices. (Responsibilities include but are not limited to troubleshooting and resolving high level mail routing issues, public folder issues, mailbox issues, Exchange server\services issues; adding\removing messaging servers, configuring servers, services, routing policies, etc., establishing maintenance procedures based on current industry BP).
Maintaining and troubleshooting SMTP internet gateway issues (Currently SonicWall).
Maintaining and troubleshooting Live Communications server 2005.
Establishing DR procedures for all relevant messaging servers. (Exchange, LCS, Blackberry, Good etc).
Maintaining and troubleshooting BlackBerry and Good Technologies servers.
Maintaining and troubleshooting Outlook Web Access \ RPC over HTTP
Maintaining and Configuring EMC SANs and FC Switches.
Working with Communications group to troubleshoot Cisco Unity issues.
Keeping documentation up to date for the messaging environment.
Testing and deployment of upgrades, hot fixes and other updates.
Education and/or Experience
Bachelor's degree in Computer Science or equivalent 7 to 10 years of relevant experience.
Excellent problem solving, written and oral communication skills.
Deep knowledge of SMTP, Microsoft Exchange Server, and related email concepts, protocols and methods are required. |
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