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Title: |
57. Help Desk / Network Administrator
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US-Washington-Seattle
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Resume:
Victoria L Robinson
2225 150th PL SW
Lynnwood, WA. 98087
Home phone: 425-787-6007
Email: Robinson.Victoria@gte.net
Work Summary:
25+ years of increasingly complex IT operations and support experience. Worked in various technical roles and enjoy learning new tasks. Skilled at streamlining current workflows and processes for efficiency and ease of use. Work well with minimal supervision, and have several awards and commendations for outstanding customer service. Able to resolve technical issues and respond to user’s questions quickly.
Employment History:
1994 to 2008 – Swedish Medical Center (SMC)
2005 to 2008:
CIS Application Coordinator, Security (EPIC)
Worked on SMC’s new clinical application (EPIC) project; part of the Technical team in charge of Security and was responsible for setting naming standards and policies according to current Swedish security practices. Other main responsibilities included ensuring that all end users were accounted for and whether or not they would need EPIC access; adding all tested User Roles and Security classes to the production environment; documenting procedures and processes.
Created several stand-alone User Roles and Security Classes for several different user groups that had special access requirements.
Exported Epic Masterfiles and modified them with customized information for importing.
Researched other Epic application’s set ups in order to help trouble shoot issues and to gain a better understanding of the complexity of Epic and how the different applications work together.
Primary for creating/maintaining all EMP and SER requests for Production environment.
1997 to 2005:
Lead System Security & Access Administrator (2001)
System Security & Access Administrator
Asked in 1997 to create a new group called IS Access Mgmt & System Configuration Specialists (SysAdmin). Had the responsibility of defining the policies and procedures that this group would work by. In addition to organizing the daily workflow, trained new team members, wrote process documentation, and worked on, or organized the work, which other projects needed done by the Access Mgmt team. Worked with people on the clinical side as well as IS staff to resolve security access issues and questions. In 2001, was officially made a Lead of this group.
Largely responsible for designing and implementing a new access database to track all users and their access to a wide array of systems and applications. Was the primary person to maintain the functionality and worked with all hospital departments to keep this information updated.
Created and maintained user records for 7,000 + users and affiliate staff using a variety of network and application systems using Novell and some Windows (AD), Outlook email, Epic, Star, to name a few. This job also involved a lot of troubleshooting and problem analysis.
1994 to 1997:
Computer Operator III, 3rd shift (production)
All tasks had to be done in a timely manner and according to the scheduled workflow. Managed the IBM Mainframe which included several different types of impact printers and tape drives. Additional responsibilities included; monitored about 20 servers and their backups, delivered reports throughout the hospital, and several other clinical application systems. Performed HelpDesk duties for off hours.
Became de facto lead when supervisor was moved to day shift and, because of my experience, I was able to work on any shift in Operations.
1990 to 1994: Federal HomeLoan Bank of Seattle
Computer Operator I/II
Ran all mainframe and server platforms for daily production, which included printers and tape drives. My trainer left in the 2nd week of my employment so I trained myself on the IBM mainframe. Received some training for the other platforms but mostly learned them on my own. After streamlining the process, wrote procedural documentation for the nightly production on the IBM system.
1974 to 1989: Peoples Nat’l Bank
Had various Job Titles and Roles; Operations Department.
Last job title: Computer Operator III, working nights. Was promoted to computer operator III; the first year in Computer Operations area. Helped keep the Exchange system active.
Prior to the position above, worked mostly in the Data Capture area and was in charge of training new users in check recapture, reconciling, and bank balancing. Have been a supervisor for the Proof area and a Lead in the Data Capture (multiply times) area for various groups. Worked in Programming; using COBOL and JCL languages. Was part of Peoples’ OnLine Teller Project, and then returned to the Data Capture area, working as a sorter and transit clerk along with the same jobs previously held.
Worked with the Auditors during their annual visit to the data capture area; revised data entry and general ledger forms to save time. Streamlined all processes and wrote documentation.
Education and Training:
EPIC InPatient Core I & II; Madison, WI; scores: proj 100%, test 94%, 2006
Active Directory, Swedish Medical Ctr, 2005
Outlook Administration, Swedish Medical Ctr, 2005
Novell GroupWise Administration, Bellevue, WA, 2003
Novell System Administrator I (1997) and II (1998), Seattle
IBM RACF Administration, Seattle, 1994/1995
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Skills: |
Customer Service
Trouble shooting
Attention to detail
Team Worker
Able to work with no or minimal supervison
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Education: |
Education and Training:
EPIC InPatient Core I & II; Madison, WI; scores: proj 100%, test 94%, 2006
Active Directory, Swedish Medical Ctr, 2005
Outlook Administration, Swedish Medical Ctr, 2005
Novell GroupWise Administration, Bellevue, WA, 2003
Novell System Administrator I (1997) and II (1998), Seattle
IBM RACF Administration, Seattle, 1994/1995
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Endorsements
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Victoria has received 1 endorsement.
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Victoria has endorsed 0 Members.
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Title |
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5.729 |
Systems Administrator |
US-Washington-Seattle |
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Details
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