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Title: |
QA Analyst/Lead
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Location: |
US-California-Sacramento
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Work History: |
03/08 – Present CalPERS, Sacramento, CA
QA Test Analyst
• Test execution and reporting
• Running batch jobs in Unix environment
• Validating batch job results
• Recording test results in Quality Center
• FTP files to remote location
05/07 – 01/08 Hewlett-Packard, Roseville, CA
Test Lead
• Responsible for implementing QA process across the organization
• Managed offshore test team
• Assisted in developing test strategies for the testing initiatives
• Developed test plan and reviewed test case documents.
• Coordinated test environment set up
• Set up and managed Mercury Quality Center for each release.
• Reported metrics for Release
• Facilitated meetings for Defect review
• Coordinated Performance and Load testing with offshore test team
• Coordinated UAT testing
• Assisted in implementing and improving the testing process.
08/06 - 01/07 Cingular Wireless, Bothell, WA
Quality Assurance Test Lead
• Reviewed Business Requirements, Use Cases and Functional and Design specifications to write test plan and test cases.
• Estimated planned project testing timeframe
• Wrote and executed test cases using test director
• Executed batch jobs to test data import
• Executed SQL queries using SQL Plus to perform data validation
• Logged and tracked defects using Rational Clear Quest
• Report accurate testing status
12/05 – 08/06 Washington Mutual, Seattle, WA
Quality Assurance Test Lead
• Manage Test Resources and assign projects to Testers.
• Design, plan and coordinate testing activities for multiple implementation efforts.
• Analyze Functional and Design Specification to develop test plans and test scripts.
• Performed database testing for SQL Server 2000.
• Coordinate Performance testing with Server support group and define workloads and SLA for load and performance.
• Document and report results using Mercury Test Director.
• Define test coverage matrix and coverage requirements.
• Participate in defect triage.
09/05 – 11/05 Cingular Wireless, Redmond, WA
Quality Assurance Engineering
• Performed black box testing for mediaNet 3.0 for wireless handsets.
• Tested for email functionality on all handsets
• Reviewed functional specifications to develop test cases within Test Director.
• Reviewed and revised test cases.
• Executed functional test cases on wireless handsets (Motorolla, Nokia, Ericson, smart phones)
• Attended daily triage to track defects and set severities.
• Worked with developers to retest and resolve defects
12/04- 09/05 Starbucks Coffee Company, Seattle, WA
Enterprise Helpdesk
• Provided technical support for retail pos systems and end user support.
• Troubleshoot and resolve retail WAN and LAN network connectivity issues.
• End user support for wireless connectivity, VPN issues.
• Troubleshoot Citrix issues, and used Active Directory for view user accounts and reset passwords.
• Provided pass thru support for JDE and Oracle applications.
• Document calls and track issues to resolution. Escalated issues as appropriate to Level II.
11/02 – 03/04 AT&T Wireless Services, Bothell, WA
IT Service Desk
• Customer Application Systems – Tech II – Provide end user support for Siebel and Atlys.
• Escalated issues to Tier II and Tier III as necessary.
• Documented every call and outlined troubleshooting steps taken for escalation to next tier.
• Provided support for new software release.
07/01 – 11/02 AT&T Wireless Services, Redmond, WA
Quality Assurance Lead
• Develop test plan, test scenarios/cases based on business/system and functional requirement documents using Test Director.
• Identify test data requirements.
• Execute test cases/scripts and document the results.
• Document, track and resolve defects identified during testing with application designers/developers.
• Report accurate testing status and Risk Analysis.
• Facilitate meetings for walkthroughs with Project team.
• Communicate on going issues and discuss possible resolutions with the developer.
• Document lessons learned to continually improve processes and quality for future projects.
05/00 – 07/01 AT&T Wireless Services, Bothell, WA
Technical Support Analyst
• Provided outage support for proprietary and commercial software and hardware for Tier I support.
• Notified Tier II and Tier III support of national outages, determined severity of outages.
• Liasoned between Outage Analyst, Tier II and Tier III.
• Provided technical support, performed troubleshooting of proprietary and commercial software/hardware.
• Performed troubleshooting for network connectivity, Windows 98/95/NT, Microsoft Outlook and Exchange, Printers and Servers.
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Skills: |
• Front-end GUI testing of three tiered web and client/server applications developed in the following technologies:
o .NET Framework
o Flash
o ColdFusion
o Java
• Back-end testing of databases (SQL Server 2000, Oracle)
• Running SQL Queries using SQL Plus
• Test Tools: Mercury Test Director, Rational Clear Quest
• Document Management Systems: Perforce, Documentum
• Operating systems: Windows 2000/XP/NT/98/95
• Programming languages: knowledge of HTML/CSS,XML, SQL, JavaScript
• Verification of bugs, Test case writing, Test Execution.
• Design, develop and execute test plans and test scripts.
• Analyze, document, track and verify defects
• Knowledge of software development life cycle
• Understanding of relational databases.
• Understanding of software test methodology and testing techniques.
• Excellent oral, written and communication skills
• Strong organizational skills and detail oriented
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Education: |
Langara College - Computer Information Systems
O'reilly School of Technology - currently working on Web Programming Certificate
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Endorsements
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Jag has received 1 endorsement.
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Jag has endorsed 1 Member.
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Rank |
Title |
Location |
Status |
Actions |
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9.957 |
Project Manager/Multimedia Developer |
US-Arizona-Phoenix |
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Details
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