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Title: |
IT Professional - Over 20 years of experience
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Location: |
US-Arizona-Phoenix
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Work History: |
2007-2008
Systems Consultant (contract position)
NetPro Computing, Inc., Phoenix, AZ
Provide pre-sales and post-sales engineering support for the entire line of NetPro management products. Management products included tools and utilities for managing, monitoring and optimizing Active Directory, Exchange Server and SharePoint Server. Duties included presenting product demonstrations for prospective customers, providing support during customer deployments, providing customer training, and providing post-sales technical support as needed.
Worked with the Product Management teams to scope, design and develop over 2000 Knowledge Base (KB) articles and whitepapers for new Active Directory and Exchange Server 2007 management products. Provided project management services for the development team, including allocation and management of resources and milestone setting.
Wesley F. Arnold // wesleya@cox.net // 480-584-4290 // 602-672-2289 // Page Two
2006-2006
Technical Program Manager III (contract position)
Microsoft Corporation, Redmond, WA
Developed courseware, “jumpstart” courses and presentations, hands-on labs, and exam content for Windows Server 2008 (“Longhorn”). Coordinated with Microsoft Learning Services Group (LSG) for all course and presentation content. Coordinated with product teams, field personnel, partners and management to ensure content integrity and relevance. Delivered presentations to field personnel, internal and external partners and all levels of Microsoft corporate management.
Responsible for the build out and management of the Longhorn labs, creating baseline platform levels, and scheduling, monitoring managing usability testing by internal Microsoft employees, vendors and invited external testers.
1999–Present
President, Security and Management Solutions Architect
Terranova Technology Group, Inc., Scottsdale, AZ
Provide network, directory service and security infrastructure design and implementation services for customers based on discovery and analysis of customer business and technical requirements. Provide project management, architecture/design, migration and deployment services.
Provide third-party on-site and remote network administration services for customers. Services include server and desktop imaging, deployment and administration, change and configuration management, and server and desktop health and security monitoring. Services also include user account control, access control, policy development and management, and resource management.
Develop, publicize and conduct sales and marketing seminars and product and technology demonstrations.
Provide project management and resource management for customers, including customer staff, subcontractor staff and vendors. Also provide third-party technical screening and interview services when required by customers.
Provide front-end or back-end custom training, including instructional design, courseware development and course delivery, for customers, as needed.
1997–1999
Director of Instructional Services, Managing Instructor
Communication Technical Systems, Inc., Phoenix, AZ
Managed day-to-day operations of CTS Southwest University, with responsibilities including, but not limited to: scheduling of classes; hiring instructional, sales and administrative staff; network design and administration; and evaluating, recommending and purchasing hardware, software and course materials.
Developed and implemented sales and marketing strategies that improved sales by 60% in 1998. Implemented instructor qualification and continuing education policies, as well as customer service policies that improved customer satisfaction levels from 70% to 98% and increased customer retention by 75% from 1998 to 1999.
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Skills: |
Summary of Qualifications:
Over 20 years of experience in the information technology sector, with experience in several industries, including financial services, manufacturing, software development, education, government, military and consulting.
Managed large-scale projects, including desktop and server migrations, call center buildouts, and training initiatives.
Demonstrated experience in developing sales and marketing initiatives with positive results and documented gains.
Demonstrated experience in developing and maintaining sustained relationships with all levels of management, internal and external SLA customers and external vendors.
Technical Certifications and Endorsements:
Novell: CNE, ECNE, CNE4, MCNE, CNE5
Microsoft: MCP, MCT, MCSE, MCP+I, MCSE+I, MCSE 2000, MCSE 2003, Microsoft Product Support Services (PSS) World Wide Training Endorsement, Microsoft Solutions Framework (MSF) Trainer, Microsoft Operations Framework (MOF) Trainer
Cisco: CCNA, CCDA
CompTIA: A+, Network+, CTT - Certified Technical Trainer (migrated to CTT+), Server+, INet+, Security+, Project+
Technical Skills – Platforms and Tools:
Operating Systems: All versions of Windows Server products, all versions of Windows desktop products, Novell NetWare, RedHat Linux, Sun Solaris (SPARC and x86).
Server Applications: Exchange Server, SQL Server, Systems Management Server, Microsoft Operations Manager, Microsoft System Center (all components), Internet Security and Acceleration (ISA) Server, Host Integration Server (SNA Server), LANDesk Management Suite, NetPro Management and Monitoring (all products).
Server, Desktop and Application Virtualization Technologies: VMWare ESX Server, VMWare Workstation, Microsoft Virtual Server, Microsoft Virtual PC, Microsoft Application Virtualization, Citrix Metaframe.
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Education: |
BA - English
Arizona State University
MBA – Information Technology Management (incomplete, in process)
American International University
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Endorsements
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Wesley has received 0 endorsements.
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Wesley has endorsed 3 Members.
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Rank |
Title |
Location |
Status |
Actions |
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7.241 |
Business Analyst |
US-Arizona-Phoenix |
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Details
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3.467 |
Project MAnager |
US-South Carolina-Columbia |
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Details
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3.467 |
Network Administrator |
US-Arizona |
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Details
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Public Messages
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