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Title: |
IT Network / Desktop Support Specialist
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Location: |
US-California-Orange County
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Work History: |
UGS/Siemens
Infrastructure Engineer
February 2006 August 2007
Provided technical and operational support on various high-end CAD/CAM/CAE programs via telephone for worldwide government and private organizations supporting Windows, UNIX, AIX, SUN, MAC and Linux environments.
Responsibilities included configuration of products in clients highly secure network environments, problem analysis supporting development in future version implementations, acting as technical liaison between clients/development and technical writing for external and internal FAQ databases.
IBM
Network Engineer
October 2005 February 2006
Provided IT and infrastructure support for several Johnson & Johnson facilities.
Developed and implemented data analysis to assist Desktop Support integration for Pacificare Healthcares integration into United Healthcare Group.
South Pacific Construction
Office Manager
June 2003 October 2005
Responsibilities included network implementation and maintenance, pool and landscape design, and marketing.
Boys & Girls Clubs of Tustin
Education Director
June 2002 June 2003
Maintained 50-user network while providing computer education for elementary-age children, both at the clubs and in an onsite computer lab at Heideman Elementary School in Tustin..
Responsible for development and implementation of after-school educational programs, activities and competitions, with a major emphasis on character development.
Maintained individualized education goals according to individual students needs, determined with input from school staff and parents.
Computek Dental Systems/Self Employed
Account Executive January 2001 June 2002
Design and implementation of PC networks, primarily for the dental industry. Focus was on the unique specifications and integration of digital intra-oral cameras, digital radiography (x-ray), and industry-specific practice management software.
Provided and maintained stable, proper functionality of the products.
Responsible for providing visually pleasing and geographically-placed aesthetic installation in dental and front office environments.
NuEworld.com, Inc.
Information Services Manager December 1999 December 2000
Installed, implemented & supported a 30 user Windows NT 4.0, SQL Server 7.0 network running Windows 98 at the workstation level.
Responsible for all aspects of daily computer administrative and operational IS duties & implementation of departmental goals, both short & distant.
Successfully made all procedural decisions & recommendations needed to provide a smooth flowing IS department for this new ecommerce company based on an MLM concept.
Software used and supported were: the entire MSOffice 2000 Professional Suite; MS Project; Seagate Crystal Reports; Macromedia Web development tools; MS FrontPage 2000; Visio Professional 5.0; Enterprise 99; Imail Internet Email; Photo Impact, and Norton Systemworks, among many others.
Major emphasis on Customer Support was a proven consistent priority.
TechDirect Computer Services (contracted to Fluor Daniel)
CCMail Administrator March 1999 December 1999
Provided all aspects of administrative and end-user support in a 2000+ user/35 post office Lotus ccMail environment with a primary focus on Customer Support.
Responsible for daily monitoring of communications between the Irvine facility and 125+ post offices worldwide, implementation of diagnostics and repairs when warranted.
Onyx Acceptance Corp.
Systems Administrator
February 1998 February 1999
Provided all levels of support either on site or via telephone in a Novell 4 & 3.x, Windows NT 4.0 and Citrix Winframe 1.7 environment to 600+ users throughout the United States.
Responsibilities included setting up and maintaining users accounts in the above environment on Windows 95 workstations and in a shared Windows 3.11 environment.
All levels of connectivity, troubleshooting, diagnosis & repair of hardware and financial-based associated software.
Software supported included Office 97, Lotus SmartSuite 97, and ccMail/Outlook.
Specialized in the support and maintenance of Western Union PhonePay program and database.
Maintained RAS, Reachout and PCAnywhere dial-up connectivity.
Trained users in all aspects of systems where needed to fulfill their responsibilities.
Centric Resources, Inc./Microage
Systems Engineer
September 1996 December 1997
Successfully completed a large scale roll-out from DOS-based systems running in a Novell 3.12 to Windows 95 in Windows NT 4.0 environment at 105 locations throughout the United States. Roll-out involved design and compatibility, installation, troubleshooting, documentation and implementation.
Maintained several large corporate accounts.
Independent Contractor
Network Analyst
April 1994 September 1996
Successfully fulfilled contract assignments at various firms for Alternative Resources Corp., Ameridata Inc., and Kelly Technical Services.
All aspects of IS operations were covered for several large corporations including email, desktop & network migrations & updates.
AST Research Inc.
Product Support Representative March 1991 April 1994
Provided first-line telephonic technical and operational support on board-level and system-level products to end-users and resellers.
Resolved complex hardware/software incompatibility issues with a strong focus on customer satisfaction.
Organized technical bulletins, reports and documents related to known problem issues.
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Skills: |
* Citrix Winframe 1.7 * Windows 3.x XP / Vista * Novell 4 & 3.x * Win NT - 2003 * Oracle 9i - 10g * Client 32 * SQL Server 7.0-2005 * TCP/IP * MS Exchange * VMware * Norton Systemworks * Enterprise 99 * VPN * MS Office * Remedy * Active Directory * Seagate Crystal Reports * Visio Pro 5.0 * PCAnywhere * RAS/Reachout * Lotus ccMail/Outlook/I-Mail
Areas of Proficiency:
Twenty one years professional hardware and software experience on IBM PC compatible computers.
Extensive working knowledge of Windows releases (3.0 - XP/Vista) up to and including Windows NT/2k/2003 Workstation and Server.
Installation and configuration of most popular software programs.
Strong network installation, administrative and troubleshooting skills on Windows NT/2k/2003, Novell & Citrix Winframe network operating systems, SQL Server 7 - 2005, Oracle 9i - 10g with strong TCP/IP utilization skills and hardware/software interactivity knowledge in those environments.
Extensive experience troubleshooting and repairing PC computers with a major emphasis on providing quality Customer Service.
Excellent printer diagnostic skills (laser and dot matrix).
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Education: |
MCSE Training, Stanbridge College
Computer Technology and Repair (AS equivalent), Control Data Institute
CNA, Certified Novell Administrator (Netware 4)
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