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Title: |
IT Specialist
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Location: |
US-Kentucky-Louisville
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Work History: |
Aug 2006 – Sept 2007 West Virginia Home Partners – Weston, WV
Provided solutions to technical issues related to everyday business, such as equipment moves, hardware/software installation and support, product training, and technical consultation.
Purchased and maintained equipment associated with a small business network including peripherals, firewalls, and network servers.
Managed network resources, performed backup services, and maintained databases and spreadsheets associated with the business.
Sep 2003 – July 2006 Insight Communications - Louisville, KY
Answered phone calls, e-mails, and net chat sessions providing solutions for customers using Insight’s broadband service.
Configured home networks including wireless systems, firewalls, and virtual private networks.
Controlled user access rights, passwords, applied payments and added services to customer accounts.
Feb 2002 - Sep 2003 West Virginia Home Partners – Weston, WV
Provided solutions to technical issues related to everyday business, such as equipment moves, hardware/software installation and support, product training, and technical consultation.
Purchased and maintained equipment associated with a small business network including peripherals, firewalls, and network servers.
Managed network resources, performed backup services, and maintained databases and spreadsheets associated with the business.
March 2001 - Feb 2002 Medical Leave
Underwent physical therapy to rehabilitate burns suffered in a house fire.
Feb 1999 – March 2001 SEMA Telecoms - Miami, FL
Supported wireless telecommunications companies using BSCS application software.
Worked on the integration of new product lines, software defect analysis & resolution, and the delivery of code fixes, product updates, and new release distribution.
Taught internal training sessions to instruct fellow employees on software knowledge and evolving business practices.
Interviewed prospective employees for the Client Support Center.
Oct 1997 – Jan 1999 Ashland, Inc - Lexington, KY
Devised solutions to everyday problems for workstations running on Windows, Mac OS, and OS2 operating systems.
Administered user access rights, passwords, and shared network resources using Windows NT and Novell Netware servers. .
Developed and documented operational procedures for the Computer Services Call Center.
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Skills: |
Aptitudes
Good communication skills.
Ability to multi-task.
Detailed oriented and dependable.
Tasks
Customer Service
Technical Support
Account Management
Project Management
Consulting Services
Technical Knowledge (Operating Systems)
Windows (3.1, 95, 98/ME, 2000, XP)
Mac OS IX, OS X
UNIX (SUN)
Technical Knowledge (Software Applications)
Oracle, SQL, Access, SAP, BSCS, Mercator, Crystal Reports
ICOMS, SAS, ISP Admin
Remedy, Scopus, Tivoli, CMVC, Clearcase, Clearquest, Raiser’s Edge.
Citrix, Ghost, MS Office, Lotus Notes
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Education: |
1989 College of Oceaneering, Wilmington, CA
AS – Marine Biology.
Graduated Valedictorian
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Endorsements
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Lee has received 1 endorsement.
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Lee has endorsed 0 Members.
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Rank |
Title |
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1.004 |
SAP Recruiter |
US-Kentucky-Lexington |
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Details
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Public Messages
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No public messages. |
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