|
|
Title: |
Sr IT Support Tech/Network Admin
|
Location: |
US-California-Orange County
|
Work History: |
SunCal Companies-Corona, Ca 2005-Present
Lead PC Support Technician /Network Administrator
Implemented and provide support for our Cisco VOIP phone system
Monitored and supported internal network security, including adding/deleting users and shared permission
Responsible for configuring/troubleshooting Treos & Blackberrys with Goodlink Messaging.
Assume the additional responsibilities as Technical Advisor providing expert guidance to Helpdesk staff
Earned solid reputation for resolving complex issues and providing exceptional customer service
Played key role in opening 4 office locations witch my duties consist of desktop/laptop setup, Print Server Setup, configure printers on pc, imaging desktop/laptops with latest images, VOIP phones, and server room setup.
Organized, take-charge professional with exceptional follow through abilities and detail orientation,
Able to plan and oversee projects from conception to successful conclusions.
Outstanding communication skills; interfaces effectively with upper management, vendors, staff and users
Safeco FIS-Santa Ana, CA 1997 - 2005
Help Desk/Technical Support
Provide first level support for 600 internal and external customers in multiple locations for all hardware and software issues.
Configure and maintain customized desktop images utilizing Ghost software.
Setup and configure servers.
Solid history of providing excellent customer service and commitment to quality and customer satisfaction.
Develop and implement disaster recovery procedures for major Mortgage Lenders
|
Skills: |
am proficient in the following:
* Windows 98, 2000, XP, Vista Server 2000&2003, Exchange
* Microsoft Suite 98, XP, 2003, 2007
* Windows Mobile 5.0, 6.0
* Active Directory, Group Policy
* Unix (Sybase)
* GFI Mail Security Software
* Goodlink Management Console
* Blackberry Enterprise Server
* Blackberry, Treo, PDA Configurations
* Email Extender (EMC), RightFax
* Helpstar Ticket Tracker
* VOIP (Voice Over Internet Protocol)
* Cisco Call Manager, Cisco IP Phones, Cisco Unity Message Center,
* Cisco SSL VPN
* Video Conferencing
* Citrix Client
* VERITAS Backup Exec
* Network connectivity TCP/IP
* AS/400
* VNC, Remote Desktop, PC Anywhere
* WebEx
* McAfee Server, Symantec Corporate Edison, Symantec Endpoint
* Symantec Ghost (Pc Imaging Software)
* Disaster Recovery
* HP Printers
|
Education: |
New Horizons
A+ MCSA, Computer Networking, 2002 2008
Working on CCNA
|
Endorsements
|
 |
Robert has received 1 endorsement.
|
Robert has endorsed 0 Members.
|
|
|
| |
Rank |
Title |
Location |
Status |
Actions |
|
1.001 |
System Admin/ Network Analyst/ Helpdesk |
US-Arizona-Phoenix |
 |
Details
|
|
|
|
|
Public Messages
|
|
| From |
Date |
Message |
 |
06.06.11 |
[This message has been removed by ITsaNetwork because it contained inappropriate content.] |
|
|
