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Title: |
Computer Operator, Systems Support, Jr. Admin Part-Time
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Location: |
US-Kentucky-Louisville
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Work History: |
Papa John’s International – Louisville, KY
Data Center Computer Operator, March 25, 2008 – Present
Data Center Associate Computer Operator, January 2007 – March 25, 2008
· Worked in a team environment to maintain 24x7 data center uptime, managing daily monitored tasks, special consideration events, and regularly scheduled maintenance.
· Worked with all shifts and all IS department Administrators to maintain consistent communications, and regulate Data center activity for known and unknown issues.
· Monitored and recorded statistics for over 200 daily, weekly, monthly and annual backups Created manual backups, performed various tasks via Tivoli Storage Management; restorations at file and directory levels.
· Monitored bank and credit card transactions via secure ftp and Monetra payment process.
· Tested of server functionality including numerous email servers and blackberry enterprise server.
· Ensured proper environmental HVAC functionality and emergency procedures up to and including emergency fire suppressant gas dump systems.
· Performed server restarts and monitored services on various data center equipment.
· Confirmed polling for remote sites, and monitored e-commerce events and daily tasks.
· Worked with Kronos workforce mgmt., Hyperion Essbase, and OpenNMS Network Monitoring System; performed tasks on Windows, Linux, AIX, and TSM servers.
· Collaborated on the development of an information, operations, and procedures database in Wiki format.
· Worked with backup administrators to help with the implementation of the Server Graph backup monitoring system.
· Created and updated operation procedures and aided in developing tasks and distribution of daily operations workload for a new shift within the Operations Team. As well as providing supplemental training of new operations team members after initial training was completed.
Insight Communications – Louisville, KY
Technical Service Representative, August 2004 – January 2007
· Assisted customers and technicians in the field with installation and setup of cable broadband Internet connection
· Managed customer concerns and scheduled appointments for maintenance or repair
· Aided my team in maintaining a high level of performance for both the customer and the company
· Provided troubleshooting and instructed customers on repair for connectivity in a call center environment
Kinghorn, Hilbert & Associates, LLC – Washington, D.C.
Intern, January 2003 – May 2003
· Lobbied Congressional contacts and Federal agencies on behalf of clients in issues of research and development, Internet surveillance, information assurance, and electronic crimes
· Met with clients and Federal agencies on issues relevant to clients, including Federal computer security, electronically based information leaks, electronic identity theft, computer based credit card fraud and information gathering via all internet based protocols
· Monitored and advised clients of important domestic and foreign developments that may enhance or diminish government interest, as well as Federal agency programs and taskforces that would be viable candidates to purchase or invest in client products or efforts
· Prepared documents and updates for clients represented by the firm
· Developed working documents of information pertaining to client interests, and to Members of Congress with previous friendly records toward similar programs.
University of Louisville – Louisville, KY
Student Technician, Fall 2000 – Spring 2003
· Computer maintenance, including: software updating, reviewing and repairing software settings, virus definition updating, scanning, and removal (including manually if needed)
· Computer repair and replacement of both internal and external components including: replacement of all types of cards, replacement of all types of drives, cosmetic and functionality repairs, and peripheral replacements and repairs
· Upgrading of existing computer systems through newer or better part replacement, adding additional components and software replacement and upgrading
· Provided instruction and support to staff and faculty on proper use of computer systems, peripherals, software, and stand-alone devices via telephone and in-person office visits
· Gathered component lists according to performance, pricing and user requirements for computer system purchase recommendations and in-house computer assembly and design
Best Buy Co. – Louisville, KY
Computer Service Technician, July 2003 – August 2004 November 2002 – January 2003 and September 2001 – May 2002
· Helped rebuild the technician team under new management including assisting new employees in learning the standard operating procedures and preferred methods of operation as well as assisting current employees with adjustment to new procedures including shipment preparation
· Managed customer concerns with computer equipment
· Managed multiple tasks for the department, including store opening and closing tasks, and organization and progress reports on computer systems undergoing in-store repairs
· Aided the technician team in maintaining a high standing within the company to surpass other Best Buy Locations
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Skills: |
Strong interpersonal skills, excellent written and verbal communication. Quick learner and ability to swiftly adapt to new procedures and technologies.
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Education: |
Microsoft Active Directory class - certificate of course completion
IBM Tivoli Storage Management Operators class - certificate of course completion
University of Louisville – Louisville, Kentucky
1999 – 2005, Majors: Political Science and English – Incomplete.
University of Louisville / The Washington Center – Washington, D.C.
Congressional Leadership Program, Jan. 2003 – May 2003, Internship: Kinghorn Hilbert and Associates, LLC.
Spring semester internship program for students to become familiar with the political realm Washington, D.C., while gaining invaluable first-hand experience
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Endorsements
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Adam has received 1 endorsement.
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Adam has endorsed 0 Members.
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Rank |
Title |
Location |
Status |
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1.001 |
Blackberry Support |
US-Georgia-Atlanta |
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Details
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Public Messages
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06.06.11 |
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